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ITSM Goodness

@ITSMGoodness

We could all do with some #ITSMGoodness - Nuggets of #ITSM wisdom from consultant, analyst, writer & presenter @barclayrae

barclayrae.com/
Joined October 2015
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Photo by ITSM Goodness (@ITSMGoodness)Photo by ITSM Goodness (@ITSMGoodness)Photo by ITSM Goodness (@ITSMGoodness)Photo by ITSM Goodness (@ITSMGoodness)
ITSM Goodness retweeted
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Matt Hooper@VigilantGuy10 Jun 2016
amazing #ITSM leadership happening in UK today - exciting debate on what & why ITSM is? #DevOps #ITIL #IT4IT – at Hammersmith, London
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NEW on the AXELOS blog: #ITILPractitioner: measuring what matters in #ITSM - ow.ly/g93Y30189c7 (@barclayrae)
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ITSM Goodness retweeted
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itSMF UK@itSMFUK9 Jun 2016
For many years @barclayrae's friends thought he was a spy because he couldn't articulate what he did in #ITSM 😮 #PSMF #SITS16
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ITSM Goodness retweeted
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itSMF UK@itSMFUK9 Jun 2016
.@barclayrae running through the key elements of #PSMF at #SITS16
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ITSM Goodness retweeted
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itSMF UK@itSMFUK9 Jun 2016
Intro from @itsmfuk_chair on #PSMF #sits16
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ITSM Goodness retweeted
itSMF UK (@itSMFUK) profile picture
itSMF UK@itSMFUK9 Jun 2016
The #CIO role is critical to the #IT / business relationship - @barclayrae #SITS16
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The whimsical comparison of #ITSM & #DevOps by @barclayrae #SITS16
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Practical #DevOps is about not gilding the lily - @barclayrae #SITS16
Doesn't matter what new & shiny thing we're doing (#DevOps etc) we need to work together - @barclayrae #collaboration #SITS16
These are not new #IT skills, but additional skills we sometimes forget we need - @barclayrae #SITS16
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Who has an #SLA with their partner? One brave man raises his hand! 😂 #SITS16 #ITSM
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We are not just supporting technology, we're supporting people & that requires #collaboration - @barclayrae #SITS16
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ITSM Goodness retweeted
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TOPdesk@TOPdesk9 Jun 2016
52% of improvement programs fail because of internal barriers @barclayrae #SITS16
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#DevOps, bi-modal IT & #SIAM are challenging the way we do traditional ITSM #SITS16
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ITSM Goodness retweeted
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itSMF UK@itSMFUK9 Jun 2016
In order to shift right with #DevOps etc you must have done #ShiftLeft first - @barclayrae #SITS16
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It's in our & our customer interest to move resolution as close to the customer as possible says @barclayrae #ShiftLeft #SITS16
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What are the current market pressures that are influencing #ITSM ? #SITS16
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Stop @Ros_Satar & @gobbymidget coming to blows over the correct term for our #ITSMGoodness nuggets. Is it...
17%Cinder toffee
83%Honeycomb
6 votes • Final results
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.@sysaid ask @Ros_Satar how important analytics are in an #ITSM solution at #SITS16
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Come & get your nuggets of #ITSMGoodness #SITS16
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