Whether you are setting up social listening strategies to catch impersonators, or building online community management strategies, a Social Media Brand Audit can help! Interested in learning more? Book a call —> bit.ly/3y5dOzz

In an omnichannel world, customer service is now customer care. Meet your customers where they are in our eBook. bit.ly/3HeFurD

As your trusted social community management leader, we’re tracking the journey that is Twitter so you don’t have to. Check out our latest blog article here 👉 bit.ly/3B6MYcp

For many users, #TikTok is merely a platform where teens create dances and respond to trending challenges. 💃 But brands can benefit from tapping into their fun side. Learn more with our TikTok For Social Listening Guide: bit.ly/3OxHNaN

Pharmaceutical social media presence comes with many challenges that brands outside regulated industries don’t have to face. Check out our Complete Guide on Pharma Social Media Strategy that can give pharma brands better opportunities to engage: bit.ly/3Vc6rA2

The #digitalservicesact (DSA) came into effect yesterday, meaning Very Large Online Platforms (VLOPs) such as Meta and Google, will need to start obliging in early 2023, starting with revealing their user numbers. bit.ly/3EheR2b

As TikTok grows and changes, users are shifting from viewers to customers, with serious customer service requests. For brands the balance between roles is precarious. Read more from @WIRED. bit.ly/3ECjOUF

There’s no such thing as office hours when it comes to the internet—it’s 24/7, making #communitymanagement an essential part of both social media strategy and customer service. Read our full article on the topic with @adage here: bit.ly/3hROyrK

Fast. Informative. Human. Everywhere. Learn how to elevate above competition and successfully use customer care as a fulcrum that separates brands from similar providers with @jaybaer here: bit.ly/3G1NxHD

Join ICUC’s Co-President & Chief Growth Officer, Nicole Van Zanten, @jaybaer from @convince, and Jamie Dinar from @glossier on Wednesday, November 9, 10am Pacific / 1pm Eastern for a moderated discussion on #customercare: bit.ly/3DWPB29

At ICUC, mental health support and awareness remains a year-round focus. 🧠 Here’s what we’re doing for #WorldMentalHealthDay: bit.ly/3VcSOBg

It’s not just good for business—78% of consumers want brands to use social to help people to connect with each other (@SproutSocial). 💭

Through ongoing #communitymanagement, ICUC helps your brand navigate crisis moments. Here’s how: bit.ly/3eYJ0ul

Learn about the partnership between @bostonpizza and ICUC, and the ways 24/7 community management and customer service experts can support your brand with our latest case study 🍕: bit.ly/3QxOIkv

We’re paying attention 💭

We’re proud to announce that the Social Pros Podcast has been recently named the best podcast at the Content Marketing Awards! 🎉 Listen here: bit.ly/2PEjhWj

This week ICUC kicked off our first ever Spirit Week as a commitment to our people through a week of connecting, recharging, and celebrating our ICUC values ✨ See more of our fun-filled week here: bit.ly/3yOyQCD

It isn’t just quick entertainment and catchy audio overlays that draws crowds to TikTok. Download our white paper for a full step-by-step on how to build your community 👉 bit.ly/3NLlUTx

This #juneteenth2022, we reflect on what positive changes we would like to effectuate and create plans on how we will be the change that we want to see. bit.ly/3N4d2Ig