Let alone an electricity supply business @edfenergy @ofgem

Now no credit left; metaphorically and literally in the dark as to how EDF are able to run a cold bath @edfenergy @ofgem @itvnews @EmilyThornberry

At 2:55pm EDF promise to call me back. EDF never call back Try to call back but EDF close at 6pm. Now 2 months after trying to get EDF to change their own meter over @edfenergy @ofgem @itvnews @EmilyThornberry

After a further 10 mins EDF still are not able to explain what ‘error d4’ means @edfenergy @ofgem @itvnews @EmilyThornberry

Return to the meter to find that the key doesn’t work ‘error : d4’. Try lots of button pressing to no avail. Call EDF, 15 minutes to speak to somebody who says they are doing their best to solve the issue efficiently @edfenergy @ofgem @itvnews @EmilyThornberry

In the mean time the credit on the meter has tumbled to £1.47 Take the ‘Digital key’ that EDF send to a local top up facility and add £20 @edfenergy @ofgem @itvnews @EmilyThornberry

Decide this is probably not true so go on line, an appointment available for the following Monday @edfenergy @ofgem @itvnews @EmilyThornberry

Nothing, can’t tell me if it will be this month, year or decade, then they start to raise their voice because in their words ‘I don’t understand the process’ @edfenergy @ofgem @itvnews @EmilyThornberry

Eventually get to speak to somebody who tells me all previous advice about remote switch over is nonsense and there is no availability to change the meter… @edfenergy @ofgem @itvnews @EmilyThornberry

Wait 14 days and call back, get cut off once, put through to a messaging service that says their department closes at 4pm @edfenergy @ofgem @itvnews @EmilyThornberry

Another 3 calls to get through to EDF to be told they can’t see the new meter on ‘their system’ for 14 days after which its a simple ‘electronic’ process to remotely change the meter over to direct debit @edfenergy @ofgem @itvnews @EmilyThornberry

But RP fit another pre payment meter and disappear @edfenergy @ofgem @itvnews @EmilyThornberry

RP turn up next working day (amazing how quick they can react when they are worried about their revenue..!) @edfenergy @ofgem @itvnews @EmilyThornberry

The fitter turned up, found an issue with the meter caused by previous occupants and left notifying ‘revenue protection’ RP @edfenergy @ofgem @itvnews @EmilyThornberry

Took 5 attempts and more than an hour on the phone to get an appointment to change the meter. @edfenergy @ofgem @itvnews @EmilyThornberry

Have been trying to get an EDF pre pay meter changed to an EDF direct debit meter after buying a property from Islington Council … @edfenergy @ofgem @itvnews @EmilyThornberry

The cabins, structural timber frame, timber cladding, circa 50% of the internal wall and ceilings lined with timber boarding built within a tight urban site in Folkestone … – at South East, England