GrooveHQ still works, and for many small teams it's still a good fit. What changed is where the AI is going: the domain now redirects to Helply, a separate product. If you’re planning for AI in your support, here are 9 alternatives worth a look: helpcrunch.com/blog/groovehq…

Ever searched “best help desk software for small business” and ended up with 10 tabs of confusing pricing plans? 😵‍💫 We compared 11 help desk tools, from well-known to less obvious, plus created a practical checklist to help you choose the right one: helpcrunch.com/blog/help-des…

"I'm sorry you feel that way" is not empathy. It's sympathy wearing empathy's badge (and customers can hear the difference). 40 empathy statements that change the whole conversation, by Catalina at Omniscient 👉 helpcrunch.com/blog/empathy-…

Your landing page isn't broken. It's just doing too much.🤯 Here's why it's not generating leads, and how to fix it - by Olena from Stripo 👇 helpcrunch.com/blog/lead-gen…

😤 Customers won’t remember your discount. They’ll remember how you made them feel. We break down how to engineer a customer service experience that leads to loyalty and retention. Read the playbook by our partner @irinamaltseva 👉 helpcrunch.com/blog/customer…

Chatbots and virtual assistants aren’t the same thing. One answers questions. The other actually does the work. ⚙️ If your AI automation isn’t delivering results, this might be why 👀 👉 Read the full article helpcrunch.com/blog/chatbots…

Every digital product has something “smart” now 🤖 But chatbot ≠ conversational AI. They’re related. Often confused. Not the same. Read our hot-off-the-keyboard article on the topic 👇 helpcrunch.com/blog/chatbot-…

💪 Raising support agent productivity isn’t about “work faster”. It’s about measuring the right metrics (AHT, FCR, CSAT, etc.) and fixing workflows with training, routing, self-service, and #AI. Get the 10 proven tips here 👉 helpcrunch.com/blog/improve-…

Your support team’s daily soundtrack: “What’s this feature?”🤨 “How does it work?”🤷‍♀️ “HELP” 🚨 Chances are, your knowledge base isn’t doing its job. We’ve laid out 12 best practices to turn it into a self-service powerhouse. Read the article! 👉 helpcrunch.com/blog/knowledg…

Can’t find the instructions your client needs right now? 🥵 When information piles up, structure matters. Content and knowledge management sound similar, but solve different problems. Learn the difference in our new article 👀📚 helpcrunch.com/blog/content-…

Customers won’t wait 20 minutes just to hear “your call is very important to us” 🙄 Digital customer service helps instantly ⚡️automates the simple, and lets your team focus on real issues. Want to know how it works in real life? Read our full article 👉 helpcrunch.com/blog/digital-…