Very disappointed with @EE– our order was cancelled despite your website showing the item in stock. Feels like a real lack of transparency & honesty. Please explain how you’ll put it right. #CustomerService #EE
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@VueHelp Absolutely terrible experience at @StarCityCentre watching the final Mission Impossible. In the last moments of the film an alarm triggered telling us to evacuate the building. When we walked out into the foyer staff were clueless and didn't even tell us (cont.)
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Went to the @StarbucksUK at the Oxford Services and ordered an Oat Matcha Latte. Left with my order and was fine until I felt ill and had an upset stomach. The staff didn't use oat milk but skimmed milk. Staff need better quality check especially for people with intolerances
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@virginmedia called many times to complain about Internet dropping regularly over the past couple of weeks and was told everything is fine. Call today to find something is wrong with the router and a new one will need to be sent out. I have a University deadline on Tuesday...
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How has my brothers order arrived before mine?! I tried to beat the black Friday orders and still no order 🤦♀️ @LookfantasticCS @lookfantastic
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@lookfantastic hi there I placed an order over 2 weeks ago and it still hasn't arrived? Could you provide me with an update please? Thanks
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Super grateful to Paris (customer service (phone)) at @jlandpartners @jlandpcustserv for not only sending a replacement for a damaged gift for my niece's first Christmas (express delivery and goodwill), but also being kind, understanding, and positive. A true credit to the team!
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She also helped me find a product which is out of stock on line at a store close by and arranged for the store to call me. Possibly the best, efficient and fast service I've had with any store. Thank you @jlandpartners @jlandpcustserv
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If you're a person of colour avoid the co-op on Church Street, Tamworth. Every time my family and I go in we're exposed to some form of Racism from the staff who work there.
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just read through the commitment to racial equality and inclusion statement by @coopuk doesn't look like this has applied to this store...read through the comments (tweets) associated to this and it clearly paints the type of people that shop/work here.
blog.coop.co.uk/2020/09/24/o…
I've been waiting all day for @philips_uk to come and pick up my iron. We were told it would be before 12pm, and still waiting. I need to run errands! Please let me know when you're coming 😭
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Just spoke to Kim from customer services at @virginmedia A true credit to the team and finally helped us resolve an issue we have been dealing with over a week! Also a shot out to her supervisor who's name I didn't get
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Roshni retweeted
“Sorry, I’m just checking a work email” - Translation: I’m putting on a serious face whilst watching a dog ride down a hill on a sledge
Upset by the treatment of the train supervisor at platform 7 at Nuneaton station this morning. The train hadn't even left and there was still time until departure and she was casually chatting away to the train driver, but said to me as I got to the doors that it has left
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...despite it still being there, and continued her conversation with the driver. I advise you take your employees on a customer service course, teach them a bit of compassion, and also send the lady who treated me like sh*t to @Specsavers because the TRAIN WAS STILL THERE.
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