We take freshness and quality very seriously at HelloFresh and apologize for any inconvenience you’ve experienced. Please send us a private message so we can learn more and assist you further.

Hello! We strive to make sure all of our meals are fresh, delicious, and easy to enjoy. If you have any specific feedback or questions about our ingredients or meal prep, please send us a direct message and we’d be happy to assist you!

We're very sorry for your frustrating experience. We are an auto-renewal subscription service and try to make this clear during signup, but understand it may have been missed. Please send us a private message so we can assist you further.

We’re sorry your box hasn’t arrived as expected. Please DM us your account details so we can look into this with our operations team and resolve the issue as soon as possible. Thank you for your patience.

Hi! Please send us a private message so we can assist you further. Once we receive your message, our team will be happy to review the issue and help you find a solution.

We hear you! While our minimum box size is currently 2 servings, many solo cooks love using the second portion as a quick, delicious lunch for the next day! We’ll be sure to pass your request along to our team for future consideration, though.

Please contact the HelloFresh Switzerland support team directly at hellofresh.ch/contact-us so they can access your account, escalate this quality issue to their local distribution team, and assist you with your orders!

Thank you for bringing this to our attention. We are very sorry to hear that your vegetable portions have been consistently underweight. Because our team here handles United States accounts only, we do not have access to HelloFresh Switzerland accounts or local order details.

We’re sorry your father's order wasn’t left in the correct location. We understand how important this is and will share your feedback with our logistics team. Please message us privately with more details so we can assist you further.

We take freshness and quality very seriously at HelloFresh and apologize for any inconvenience you experienced. Please send us a private message so we can learn more and assist you further.

Our sincerest apologies for any inconvenience you encountered. For further assistance, please private message us with your account details so that we can rectify the situation.

Sorry to hear about this! Please share your HelloFresh account email via DM so we can look into it and report the issue. Your safety is our priority.

Hi there! Our meats are all-natural and mainly domestic. Poultry is antibiotic/hormone-free; pork is hormone-free and humanely raised per our suppliers' certifications. Hope this helps!

Two years together means the world to us, and we are so sad to see you go! We want to thank you for being such a loyal part of our family for so long. If you ever decide to come back, our doors are always open and we will be right here to welcome you with open arms!

Five years together means the world to us, and we are so sad to see you go! Thank you for being such a loyal part of our family for so long. If you ever decide to come back, our doors are always open and we will be right here to welcome you with open arms!

We’re sorry to hear about your experience. We take pride in our chef-prepared meals, so your feedback is important to us. If you had a negative experience with your delivery or share about your dissatisfaction, please send us a DM so we can look into it and assist you further.

We’re sorry to hear about your frustrating experience. As an auto-renewal subscription service, we do our best to make this clear during signup, but we understand if it was missed. Please send us a private message so we can help further.

We’re sorry to hear about your frustrating experience. We are an auto-renewal subscription service, we aim to make this clear during signup, but we understand it can be missed. Please send us a private message so we can assist you further.

After the weekly cutoff, we start preparing your order, so boxes may ship even if payment fails. A declined payment doesn't cancel or skip your box. To avoid unwanted shipments, please be sure to pause/skip your deliveries in your account settings before the weekly cutoff time.

Marge is going to be over the moon to hear this! We are so sorry for the hassle with your chat experience, but we’re thrilled she was able to turn things around for you. We’d love to have you cook with us again. Marge and the rest of our team have your back!