Design for better experiences. Service co-design and digital innovation for health and care and public services.
Bristol | London
Joined March 2018
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Mace & Menter has evolved and we are now Healthia® - the service co-design and digital innovation consultancy for health, care and public services.
healthia.services/insight/ma…
Great to be working with @PublicHealthW on this
Reminder:
Public Health Wales (PHW) has appointed collaborative service design consultancy Healthia to lead a project to boost the prevention and management of type 2 diabetes.
Full story 👉 ow.ly/br1j50UXzIL
Healthia® | formerly Mace & Menter retweeted
Reminder:
Public Health Wales (PHW) has appointed collaborative service design consultancy Healthia to lead a project to boost the prevention and management of type 2 diabetes.
Full story 👉 ow.ly/br1j50UXzIL
Healthia® | formerly Mace & Menter retweeted
Public Health Wales plans Digital Diabetes Discovery ukauthority.com/articles/pub… @PublicHealthW @Healthia_ #healthtech #NHS
Healthia® | formerly Mace & Menter retweeted
💡Can digital & human support coexist? At Carefree, we know they can & should!
We are honoured to present our case study in an online session tomorrow hosted by @Healthia_ to explore AI-driven efficiency and human expertise in Customer Service.
Problems Worth Solving is a podcast exploring design, health, care and public services. In the first recording we speak to @LJ_Ali1 who shares her @NHSEngland experience and parallels between the biopsychosocial approach and UCD. healthia.services/insight/po…
ALT Ear illustration
And a series of training modules healthia.services/insight/tr…
And it's great to welcome consulting director Gareth Fryer to the team healthia.services/insight/ga…
great to see them out in the wild! macementer.com/insight/disco…
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The value of human touch in healthcare is irreplaceable. Service design can help us to integrate digital tools in a way that enhances human interaction and patient involvement.
macementer.com/insight/retai…
Thank you!
Such a great article by @macementer on the importance of retaining the human touch in digital services to empower patients! ✨ macementer.com/insight/retai…
#designthinking #usercentreddesign #userresearch
Thank you for sharing!
This article by @macementer walks us through four steps for practitioners to effectively use #codesign in their work. It explores creating a #community, transforming team dynamics, #researching together, & collective #participation.
Read more here⬇️
macementer.com/insight/harne…
By offering more empowering support to #patients when they receive a #diagnosis of chronic conditions, some #NHSbudgets would go further.
Access our research on "Setting patients up for success following diagnosis" here: macementer.com/blog/diagnosi…
#Healthcare #UserResearch #UCD
ALT White text on a green background which says "Improving support following diagnosis of chronic conditions".
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I made a quick proof of concept that generates pages using GOV.UK Design System based on a prompt. You can ask it to make a specific form page, a start page, a page with a two-third one-third grid, and all sorts of other things. It was so easy 🫢
New senior appointments to build our expertise and capability around service co-design and digital innovation for health and care. Welcome to the team @McSparrow @ClaireEReynolds Details:
macementer.com/blog/health-a…
ALT Service mapping illustration
#ContentDesign for young people requires real understanding of younger users.
For On Your Mind Glos, a mental health project for young people, we had to get it right.
@Amy_Hupe's 5 lessons on writing about mental health for young people are great: macementer.com/blog/writing-… #UCD
ALT A screengrab of the On Your Mind Glos website showing a young lady looking tranquil with closed eyes in the sunset. Text says "Helping you find your path to better mental health".
A diverse #NHS workforce helps healthcare providers understand #PatientNeeds, increasing patient trust. It helps to reduce health inequalities. And fosters creativity & innovation.
More from @julianhartley1 Chief Executive @NHSProviders, via @andy_callow. newstatesman.com/spotlight/h…
Fostering innovative thinking, risk-taking & learning while doing are essential for successful discoveries.
Empower your team with our mindset #discovery cards to start making, sharing & experimenting.
Download for free or order a set here: macementer.com/blog/discover…
ALT A screen grab of one of Mace & Menter's Discovery Mindset Cards showing a graphical image on the left of two people in a lab. One of them is holding up a conical flask which is filled with green stuff and emitting lots of green smoke. The words "Make things. Don't just talk about them" is seen above. The right hand side of the image shares the same information as in the post.
ALT A photo of four sample Discovery Mindset Cards from Mace & Menter.
For #design work to feel integral to a project, it has to be done in the open.
#UX specialist Natalie Vanns shares insights about developing designs which everyone’s confident in, including great tips for the design sprint. macementer.com/blog/achieve-… #UCD
ALT A graphic image showing three people working together on a number of different documents.