The Nationwide EV Charging Network provided by Equans EV Solutions. This page is monitored between 9-5pm Monday-Friday. 0800 999 4240 / [email protected]
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Network Service Update – Issue Resolved
We sincerely apologise for the inconvenience caused by the recent outage. Our network SIM provider has now resolved the issue, and GeniePoint chargers are back online.
Please rest assured that we are closely monitoring the network to ensure stability.
If you continue to experience any problems, please contact our customer service team for assistance:
📞 Phone: 0800 999 4240
📧 Email: [email protected]
Thank you for your understanding and patience during this time.
Network Service Issue
Unfortunately our network sim provider is currently experiencing an outage again, which may hamper our ability to communicate with our chargers and as a result you may experience problems at our GeniePoint chargers.
- Starting a Charge: You can try using any RFID card on the RFID reader, but please note this may not always work.
- Stopping a Charge or Stuck Cables: If you're unable to stop charging or have a stuck cable, please press the emergency stop button where available. If that doesn’t resolve the issue, call our customer service helpline for assistance.
Customer Service Contact Number: 0800 999 4240
Customer Service Email Address: [email protected]
We will share an update as soon as the issue is resolved. Apologies for any inconvenience, and thank you for your patience.
Good News! Our network sim provider has fixed their network issue, so GeniePoint chargers are back online. If you continue to have any issues charging, please contact our customer service helpline.
Customer Service Phone Number: 0800 999 4240
Customer Service Email Address: [email protected]
Network Service Issue
Our network sim provider is currently experiencing an outage which may hamper our ability to communicate with our chargers and as a result you may experience problems at our GeniePoint chargers.
- Starting a Charge: You can try using any RFID card on the RFID reader, but please note this may not always work.
- Stopping a Charge or Stuck Cables: If you're unable to stop charging or have a stuck cable, please press the emergency stop button where available. If that doesn’t resolve the issue, call our customer service helpline for assistance.
Customer Service Contact Number: 0800 999 4240
Customer Service Email Address: [email protected]
We will share an update as soon as the issue is resolved. Apologies for any inconvenience, and thank you for your patience!
Thinking of going electric or upgrading your EV this year? ⚡
You're in luck! @Independent has rounded up the best used electric cars available in the UK.
👉 Check it out: bit.ly/4a2pZzD
#EVBuyingGuide #ElectricVehicles #SustainableDriving #GoGreen
How do you keep your EV running smoothly in the colder months? ❄️
Whether it’s preheating your car, planning charging stops, or anything in between, share your best tips in the comments 🔥
#EVWinterTips #StayCharged #EVCommunity #WinterDriving
Exciting news: the Ford Puma goes electric! 🚗 ⚡
Ford is set to electrify one of its most popular models with the upcoming Ford Puma Gen-E, a fully electric version of the beloved compact SUV.
Check out the full article here: bit.ly/4gCiCkH
#EVs #FordPuma #EVNews #DriveElectric
As we enter the new year, we'd love to hear your top EV resolutions ⚡
#NewYearNewEV #EVResolutions #SustainableDriving #GeniePoint
38%Explore more 🔌 locations
6%Greener driving habits
19%Make the leap to an EV
38%Upgrade my EV!
16 votes • Final resultsHappy New Year from GeniePoint 🎆 ⚡
We wish you all the best for the new year and look forward to driving change together into 2025 🚗
#NYE #2025
Talk about ending the year on a high 🤩
Did you join team EV in 2024? Welcome to the green side 😉💚
We hope to see many more new drivers in 2025👋
#EVDrivers #EV #TeamEV #EVUK
A new EV in the new year - sign us up 🙌
If you're after a new model in 2025, check out @Independent's round up of the best new electric cars for next year: bit.ly/3zXTgh6
#NewEV #EV #ElectricCar #EVModels
Need us over the festive period? We've got you covered 🤝
You can contact our customer service team 24/7 who will be on hand to help you with any EV charging queries you may have ⚡
📞 0800 999 4240
📧 [email protected]
#EV #EVCharger #EVCharging #GeniePoint #CustomerService
Wishing you a very Merry Christmas from the GeniePoint Team 🎄
#MerryChristmas #Christmas2024 #SeasonsGreetings
To help make your journey home for the festive season as seamless as possible, we've shared some top tips 🚗🎄
Do you have any others? Share them below to help out fellow EV drivers!
#EV #EVCharging #EVTips #RoadTrip #Christmas #EVDrivers
🎅⚡ Santa's Sustainable Sleigh 🎅⚡
If Santa switched to an EV, which one do you think he'd choose for delivering gifts worldwide?
Comment your suggestions below – we’re going with one that charges super fast! 🎁🌍
#EVFun #SantaGoesElectric #Christmas #FestiveFun #EV
Poll time!
If you made the switch to EV this year, what was your biggest motivation for doing so? ⚡
#EV #EVUK #EVDrivers #TeamEV
50%To save money
20%To be more sustainable
20%Embrace new technology
10%Other - tell us why!
10 votes • Final resultsJingle bells, jingle bells, EVs all the way ❄️🎅
Are you heading on any fun road trips in your EV this weekend? Here's some of our fav festive day trips:
Christmas Markets ✨
Visiting loved ones ✨
Driving around looking at Christmas lights ✨
#EVTravel #FestiveRoadTrips #Christmas #FestiveFun #Festive
We're pretty proud of that stat! Thanks to EV drivers like you, over 15 million kg of CO2 has been saved across GeniePoint-operated public and private networks 🤩⚡
Together we’re driving change towards a greener future 🌍💚
#SustainableDriving #EVCharging #GeniePoint #GoGreen #EVUK
