Gene Cornfield (@genecornfield) profile picture

Gene Cornfield

@genecornfield
 Marblehead, MA
Joined May 2009
  • Tweets65
  • Following28
  • Followers170
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Photo by Gene Cornfield (@genecornfield)Photo by Gene Cornfield (@genecornfield)
Only half of global consumers believe the companies they do business with always deliver on the promises they make. (Gallup) Make a promise to attend our #CustomerExperience Leadership Forum on Nov 10. Register and learn more at reg.rainfocus.com/flow/infor…
Image from monica smith mullen 🌼🍃🌼 (@monica1mullen)
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Replying to @genecornfield
@genecornfield shares the best practices for growing your business through digital transformation. Catch his insights at: demandmatrix.com/sunnysideup… #datascience #digitaltransformation #ai #artificialintelligence #customercentric #machinelearning #dataframework @AccentureActive
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Very insightful article on #CX after COVID. You can hear more from @GeneCornfield during @Informatica's Customer Experience Leadership Forum on November 10. Click here to learn more and register. reg.rainfocus.com/flow/infor…
Gene Cornfield (@genecornfield) profile pictureGene Cornfield@genecornfield6 May 2021
My latest article for @HarvardBiz on modernizing customer journeys for a post-pandemic world... to create better experiences that accelerate growth, differentiation & loyalty. Would love thoughts and feedback! hbr.org/2021/05/designing-cu… #customerengagement #CX #customer
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Replying to @genecornfield
@genecornfield breaks down the five dimensions of his digital transformation framework. Hear his podcast now: demandmatrix.com/podcast/dig… #datascience #bigdata #digitaltransformation #ai #artificialintelligence #customercentric #machinelearning #dataframework #innovation @Accenture
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My latest article for @HarvardBiz on modernizing customer journeys for a post-pandemic world... to create better experiences that accelerate growth, differentiation & loyalty. Would love thoughts and feedback! hbr.org/2021/05/designing-cu… #customerengagement #CX #customer
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Great seeing you @JDMorgan on The Boys Rewind - but no mention of similarities to The Comedian? Also love those glasses, prfct balance of booksmart&badass - what brand are they?
Jeffrey Dean Morgan (@JDMorgan) profile pictureJeffrey Dean Morgan
@JDMorgan27 Sep 2020
Thanks for having me.
Thank you @Thomas_Essl, very much enjoyed your Seven Things newsletter!
Thomas Essl (@Thomas_Essl) profile pictureThomas Essl@Thomas_Essl10 Jul 2020
Replying to @genecornfield
Hi Gene, just wanted to let you know that I enjoyed this article so much, I shared it through my newsletter Seven Things. Please feel free to check it out and let me know what you think. Cheers! seventhings.substack.com/p/t…
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Why customer performance indicators should be considered when growing customer-centric businesses. ow.ly/uaNX50zAjOZ @genecornfield @HarvardBiz #customers #CPI #measurement #performance
The Most Important Metrics You’re Not Tracking (Yet)

The Most Important Metrics You’re Not Tracking (Yet)

A growing number of organizations are becoming more customer-centric by adopting, measuring, and optimizing CPIs — Customer Performance Indicators. These are the metrics that customers care about, as...

hbr.org
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Customer-centric marketers focus less on their company’s product portfolio and more on understanding their customers’ problem portfolio.
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Customer success done right is not just a post-sales function, it’s engrained in organization-wide culture. #CustomerSuccess #CustomerExperience
My latest article for Harvard Business Review on how companies that wish to BE customer-centric and maximize growth should look beyond company-centric KPIs and manage the outcomes important to their customers. Introducing CPIs...…lnkd.in/gegftVH lnkd.in/g3KYq7x
The Most Important Metrics You’re Not Tracking (Yet) | Gene Cornfield | 19 comments

The Most Important Metrics You’re Not Tracking (Yet) | Gene Cornfield | 19 comments

How can you claim to be customer-centric if everything you measure is company-centric? My latest article for Harvard Business Review, how to maximize growth by focusing on the outcomes that matter to...

linkedin.com
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Now I know why there were helicopters and so many police on my morning stroll through Knightsbridge! nytimes.com/2019/04/11/world… #Assangearrest
Is your #customerexperience driven by customer’s #purpose or is opportunity & differentiation lost waiting for permission? adweek.com/digital/its-time-…
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Worth being reminded of 5 choices you will regret forever theladders.com/career-advice…
5 choices you will regret forever

5 choices you will regret forever

These decisions are what people regret most at the end of their lives. Here's how you can avoid making the same mistakes and make the right choice.

theladders.com
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Important direction for B2B marketers on tailoring messaging to their customers' Why rather than their own company's What. pitchmaps.com/avoid-guesswor… via @PitchMaps
Avoid the Guesswork Gap

Avoid the Guesswork Gap

One of our clients is a leading provider of workforce mobility. But what on earth is workforce mobility? Unless you’re in the industry, you could be thinking mobile phones … or travel management … …

pitchmaps.com
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“Care about what customers care about” + put “every asset you have” to work for them. Tips for #CMOs fr @JenQSaenz Frito-Lay #ForbesCMO
Image from Gene Cornfield (@genecornfield)
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Boards with #marketers on them outperform boards that don’t @KimWhitler #ForbesCMOSummit
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Businesses are either built for change or built to die... transformation is not a big multiyear project that ends; it's the new normal
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Ten progressive leadership qualities that best define an agile leadership model in the Age of Disruption lnkd.in/g6gygrN

LinkedIn

This link will take you to a page that’s not on LinkedIn

lnkd.in
How digitization & genetic programmability are driving the convergence of humanity & technology – are we ready? lnkd.in/gBZXfhv
Are We Ready For A Digitised Humanity?

Are We Ready For A Digitised Humanity?

If you are reading this, then you are one of the extraordinarily few people lucky enough to be alive and living through today’s accelerating pace of change. You and 7 billion other people.

linkedin.com
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