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Joined January 2018
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❗❕ Gamers ❗❕ Below you'll see an FAQ thread for some common issues you may be facing. Fear not, if these aren't enough to strike down your foes, send us a message with the information below and we'd be happy to help!
❓ Name:
📞Phone:
🔢Order #:
📥 Email:
We’ve been alerted to phishing emails impersonating our brand and requesting customer information.
Official messages only come from gamestop.com addresses—never reply to anything else!
We expect Switch 2 online pre-orders to be caught up within the hour. If you didn't get a confirmation email, it should be arriving shortly. Thanks for hanging in there—we're almost back on track.
We’re seeing overwhelming demand for Switch 2, which is causing some site issues. In-store pre-orders are open and running smoothly.
Our team is actively working to fix it. Hang in there—we’ll keep you posted.
Want the official news for all things GameStop on Twitter? Look no further, we got you covered!
@GameStop
@GameStopNFT
@GameStopHelp
Q: I'm unable to access my PowerUp Rewards Pro account that I signed up for in-store.
A: To access your account that was created in-store, you must activate your account using the ‘Activate Account’ option here. gamestop.com/create-account/
We know you’re excited for the upcoming PlayStation 5! Due to this highly-anticipated launch, reservations are very limited! If you were unable to make an order online or in-store, please keep an eye out for future availability. We are unable to place orders for you directly.
Pardon our dust! We are currently upgrading our social media platform and we are unable to resolve any issues through Twitter at this time. Please contact GameStop Guest Care at gamestop.com/contact/ or 1-800-883-8895 if you need immediate assistance.
Due to overwhelming excitement for our Black Friday deals, our website was intermittently unavailable earlier this evening. We apologize for any inconvenience this may have caused, but we are back up and running! Check out the deals below: gamestop.com/blackfriday