So you want to be a professional speaker - Now that I’ve been speaking as a paid professional for several years... ow.ly/QuMk50cAMs8

Don't Underestimate the Power of a CX Vision - Do you have a customer experience vision? One of the 7 Deadly Si... ow.ly/vpcn50cA0Ch

6 Steps to Help You Put Customers at the Center of the Organization, Part 1 ow.ly/1SVn50cl9Yq

Make Life Easier By Asking Only One or Two Questions of Your Customers ow.ly/43ui50ca4R9

If the customer experience is so important why don't companies take it seriously? ow.ly/T2AX50c19Cy

Improve your customer intimacy by understanding demand windows ow.ly/TWuj50bPyOk

How Do You Know When It's Time to Redesign Your VoC Program? ow.ly/DT4G50bOD7l

How a total value proposition sets the stage for true customer-centricity ow.ly/36aI50bE869

What Motivates Employees? - What motivates you to go to work every morning? What drives you to do good work eve... ow.ly/dGHf50bw7QT

Take Action on Your Customer Data! - Are you taking action on your customer data? I like to write about taking ... ow.ly/RfQ450biDIK

Purposeful Leadership - In today’s cluttered, uber-competitive, over-retailed, choice-overload world, your bran... ow.ly/6rCK50bizZ8

Customer Surveys Are as Important as Ever! - I originally wrote today's post for Clicktools. It was published o... ow.ly/rfb150bi0WT

Stop Thinking Killer App, Think Killer Experience - Since hopping back into the VR/AR space, I've been having m... ow.ly/BpHI50bbwSR

Why is providing the customer a good 'experience' so difficult? McKinsey offers it thoughts - so do I ow.ly/UvcG50aXa6D

Ready. Fire. Aim. - Have you heard the saying, "Ready. Fire. Aim?" What does it mean? Shoot before you aim. Sho... ow.ly/hW2350aQMot

Over-engineering the customers experience - In Customer Experience Management there is a lot to take into accou... ow.ly/T7AG50aKlgJ

Infographic: How changes in net neutrality can affect customer experience ow.ly/B2e350aGG1G

Creating a Culture that Delivers Results - I originally wrote today's post for Clicktools. It was published on ... ow.ly/u41g50aFKHy

Five things to remember when mapping the customer's journey - Here’s a couple of things that, in my experience,... ow.ly/6VpB50aAt86

Measuring customer value in experience? - I’ve been involved in Customer Experience (Management) since the begi... ow.ly/XFyW50aApOS