Part of my report to the DG NCAA, about the flight disruptions/compliance records of major airlines in Nigeria, during the DGCA's meeting with some of the airlines.

Aircraft On Ground Means that an aircraft is unable to operate due to a technical issue, missing parts, etc.

2/2 There is, therefore, absolutely ZERO reason for any domestic airline to fail to perform above par. It is a betrayal of Mr. President's trust for any domestic airline to operate with impunity, inefficiency, and a sense of entitlement. Look, we have seen airlines come and go. History is a proper guide for the future. No airline in Nigeria is bigger than what their predecessors, like Okada, used to be. Yet, the top dogs still went under (not a thing of joy). It shows that, no matter how cantankerous any airline tries to become in stamping advantage, it can never be above the natural laws of life. In due course, everybody catches up on the shenanigans, and all of the gangsterism, ad hominem, defensiveness, and media manipulation will no longer deceive the people. Where you refuse to respect the authority of the Authority, you will bow to the will and frustrations of the people. I say these things here today because I was given a job to do; protect consumers (including the airlines), and protect the image and effectiveness of the NCAA. I am not one to shrink in the face of challenges. The Honourable Minister appointed us so that he does not need to pretend to be superman. He cannot be everywhere all of the time. He cannot see everything; he does not need to. This is why we are here. So. If His Excellency, the President of Nigeria has supported you; if the Honourable Minister has stood in the gap for you, ensuring that domestic operators get all if the support they need; if the DGCA has simplified approvals and processes, and you think that providing inefficient services, playing to the gallery, disrespecting the regulations, and playing victim is the reward they deserve, then it speaks volumes to who you are, rather than anything else. Do we not want a world-class industry servicing Nigerians? Is that not why Festus Keyamo fought against the monopolisation of the industry by selfish elements? Should that victory not become the foundation upon which Nigerians enjoy the best possible service? From a consumer protection perspective, the Authority has supported domestic operators as best as possible. Going forward, there will be a barrage of sanctions and other stiff measures against ANY airline that fails to comply with the regulations. There will be no sentiments and no sacred cows. Support is not a crime, and calm, measured understanding is not cowardice. If an airline has its machines AOG, it is instructed to cut down the size of its operations to avoid causing excessive, avoidable pain to passengers. It goes without saying. If a delay hits two hours, passengers MUST be given light refreshment. On the six-hour mark, passengers are entitled to a proper meal. This is non-negotiable. If that delay lasts until 10pm, accomodation should be provided, except where the passenger resides in that city; even that is subject to certain factors. This is not rocket science. Your personal business is not a favour to anybody. It is business. You should not invest billions, make people trust you, and decide that you will run that business only how it pleases you. You are not above the regulations today, and will not be, tomorrow. This is fair advise to everyone. Do not become a security risk to passengers. Provide information on time. Do not act in ways that negatively affect the reputations of Mr. President, the Honourable Minister, and the DGCA. All they have done is provide the necessary support. May Nigeria be blessed now and always.