Helping 10K+ businesses deliver incredible customer experience now with AI! ❤️ from @WPManageNinja
Try now 👉
Joined December 2022
- Tweets1.3K
- Following379
- Followers459
- Likes4.2K
Pinned Tweet
Halloween deal is live: flat 30% off Fluent Support. 🎃
Unlimited agents for one price. Your whole team handles tickets and automations inside WordPress, and you pay 30% less this season.
Discount link is in the reply 👻
#FluentSupport #HalloweenSale #Helpdesk
Two customers wait four hours for a first reply.
One was told “within four hours.” The other got “we’ll get back to you soon.”
Same clock, but the second wait feels longer. Maister (1985): uncertain waits feel longer than known ones.
Name a time window in your auto-reply.
Fluent Support | Fastest HelpDesk for WordPress retweeted
@FluentSupportWP remote portal plugin, I wondered if it contained enough information for me to get it to work on a static site. I could; it's actually two WP installs here one for cart, one for support and shared user accounts.
Customers don't stay for the wow. They stay when it's easy.
A study of 75,000+ customers (Dixon, Freeman, Toman, HBR) found going above and beyond barely moved loyalty. Effort did.
Pull 10 recent tickets. Count how many times the customer had to repeat themselves.
Fixing a customer's problem well can make them more loyal than if nothing broke.
But only about 5% of the time (Michel & Meuter, 11K+ banking interactions).
Most teams treat this as a strategy. The data says it's closer to a lucky outcome.
Here's the part most teams never check.
When a customer hits a 2nd failure, even one your team fixes perfectly, they stop reading it as an accident.
They start reading it as how your company actually operates.
A flawless recovery on ticket 2 doesn't undo that read.
The customer isn't grading the ticket anymore. They're grading the pattern.
Trust breaks on ticket 2, not ticket 1.
Fluent Support | Fastest HelpDesk for WordPress retweeted
August Edition of "Checkout Thinking" went out this week!
Most software newsletters are release notes with a subject line on top.
Checkout Thinking is the version you'd want to read.
Monthly, short, and written for people running stores rather than reading about them.
Don't miss out on September Edition:
fluentcart.com/blog/?utm_sou…
Fluent Support | Fastest HelpDesk for WordPress retweeted
1.6.2 is the release where leaving WooCommerce stops being a project. Migrator beta, CSV and JSON exports for orders, customers, subscriptions and licenses, and ad click IDs on the order's UTM card.
We've broken it down here: buff.ly/DgKqCm9
Fluent Support | Fastest HelpDesk for WordPress retweeted
WordPress usage data increased by 3.6+ million websites from early January 2026 to the end of August.
trends.builtwith.com/cms/Wor…
Fluent Support | Fastest HelpDesk for WordPress retweeted
Core Forms 4.9.5 is a big update.
It adds new integrations:
1. @FluentSupportWP : Create customers and support tickets, with inbox and product mapping.
2. @n8n_io : Send authenticated webhooks with typed JSON values and selected fields.
3. @pipedrive : Match people and organizations, then create leads or deals.
4. @Zendesk : Create tickets with requester details and supported submission attachments.
5. @resend : Send transactional email and receive signed delivery or bounce events.
6. @FlowMattic : Pass named form values to Plugin Actions workflows.
It also unlocks the new visual step editor.