@FSaucier

Social Media and Customer Care Strategist. Views are my own.

 Atlanta GA
sociallysupportive.com/
Joined June 2011
  • Tweets8K
  • Following790
  • Followers914
757Media
Frankie Saucier retweeted
The Royal Family
@RoyalFamily17 Mar 2022
🤝Today The Queen held Audiences via video link from Windsor Castle to Buckingham Palace. 🇩🇿 His Excellency Mr. Lounès Magramane, Ambassador from the People's Democratic Republic of Algeria. 🇽🇰 His Excellency Mr. Ilir Kapiti, Ambassador from the Republic of Kosovo.
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Frankie Saucier retweeted
Shep Hyken
@Hyken26 Apr 2019
Surprise and delight is a great customer service concept. Or is it? buff.ly/2vmjchC #Leaders #CustomerExperience Customer service shouldn’t be a surprise. It should be what is hoped for, expected, and delivered.
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Frankie Saucier retweeted
Jagrit Malhotra@CB_Engage16 Nov 2018
On December 5th, author and speaker @dgingiss will join us to discuss the 8 key steps every company must complete in order to compete on #socialmedia. Sign up here: bit.ly/2RVHU1r
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Frankie Saucier retweeted
C-Suite Radio@csuiteradio31 Oct 2018
As part of the #CSuite Radio Network, the Socially Supportive Podcast takes you behind the scenes with host Frankie Saucier and other experts designing leading edge strategy using the best tools in the business. @FSaucier bit.ly/2L0CfIF
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What 10 #socialmedia experts say should be your top priorities now, via @forbes with @NealSchaffer @Tweetinggoddess @jaybaer @Mike_Stelzner @MadalynSklar @iSocialFanz @ChrisStrub @mitchjackson @FSaucier @adamf2014 ow.ly/4Zif30kZNg8
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Frankie Saucier retweeted
C-Suite Radio@csuiteradio27 Jul 2018
The Socially Supportive podcast airs Monday - Friday. In less than 20 minutes per day, you'll receive detailed, specific and actionable tactics and strategy you can deploy today to take your digital customer care program from good to fantastic. @FSaucier bit.ly/2L0CfIF
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"At any kind of scale, brands need to be able to use a sophisticated platform like @Conversocial to manage customer care through #SocialMessaging." ~ @joshuamarch. Read the full @oursocialtimes interview here: hubs.ly/H0cDjtJ0
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Frankie Saucier retweeted
Mari Smith
@MariSmith7 Jun 2018
Excellent social customer care podcast interview of @joshuamarch founder & CEO of @conversocial by the lovely @FSaucier!! #InciteCS 👉🏻👉🏻 sociallysupportive.com/episo… 🔊🔊
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Frankie Saucier retweeted
Verint Messaging@conversocial7 Jun 2018
Are you at the @Incite_Group Customer Service Summit in San Diego? Our CEO @joshuamarch kicks off the day at 9am by talking about all things #CustomerService & #SocialMessaging with @FSaucier! See you there 😊 #InciteCS #InciteSummit
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Frankie Saucier retweeted
Joshua March
@joshuamarch4 Jun 2018
Great new white paper from @conversocial on preparing your customer service operation for the era of #SocialMessaging hubs.ly/H0cpd8l0
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Frankie Saucier retweeted
Joshua March
@joshuamarch15 May 2018
Great to do a podcast with @Hyken on AI and bots in customer service. Up now! xitter.cf/Hyken/status/996360968…
Shep Hyken
@Hyken15 May 2018
New Amazing Business Radio: The Future is Here: Artificial Intelligence & Bots in Customer Service with @joshuamarch buff.ly/2IGv8mB #custserv #chatbots
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Frankie Saucier retweeted
Michael Roy@MichaelRRoy8 May 2018
Replying to @dgingiss @joshuamarch @conversocial
I would absolutely agree with that. Conversocial allows us to have 6 minute response times across all channels. #SpeedWarrior #vcbuzz
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Frankie Saucier retweeted
C-Suite Radio@csuiteradio4 May 2018
As part of the #CSuite Radio Network, the Socially Supportive Podcast takes you behind the scenes with host @FSaucier and other experts designing leading edge strategy using the best tools in the business. bit.ly/2Fv6X4P
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Frankie Saucier retweeted
Shep Hyken
@Hyken11 Apr 2018
Piers Lingle, SVP of CX at @Comcast talked about the service experience vision at Comcast: “Make customer experience our best product.” Great mantra. Just six words that are easy to understand and remember. Simple, yet powerful. #ModernCX – at Chicago, IL
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Frankie Saucier retweeted
Tiffani Bova
@Tiffani_Bova19 Mar 2018
When looking at the #customerjourney from the 'outside-in' marketers sometimes realize they treat actual #CustomerExperience as an afterthought, in favor of paid media acquisition tactics. @marketoonist [#CMO #Sales #CX #LeadGen]
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Replying to @dgingiss
@dgingiss and @FSaucier For all your folks that have the Apple #homepod I thought it was a great way to start the day by just asking it to play "the socially supportive podcast" or "the experience this podcast" and poof there it is. Simple. #cx
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Frankie Saucier retweeted
Shep Hyken
@Hyken12 Mar 2018
Be it multiple locations or numerous employees, the customer deserves a consistent customer service experience. Anything less is unacceptable. Give your customers confidence & they may reciprocate with repeat business.
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Frankie Saucier retweeted
Michael Roy@MichaelRRoy10 Mar 2018
Mad love to our inflight crews for making life a bit easier for our guests who may be experiencing difficult times. #actsofkindness #Avgeeks #love #iAmAlaska cc: @worldofinflight xitter.cf/lilnightmusic/status/9…
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Frankie Saucier retweeted
Shep Hyken
@Hyken8 Mar 2018
Replying to @FSaucier
Thank you, Frankie! This is an awesome recap of the #SMMW18 presentation on Social Customer Service! Amazing! And, it was great to see you. Thank you again! #custserv
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Frankie Saucier retweeted
Shep Hyken
@Hyken8 Mar 2018
Love this episode of Socially Supported with @FSaucier! She shares 19 of my quotes from #SMMW18 buff.ly/2FldzI3 #podcast
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