Family Mental Health

ALT The infographic is divided into 7 boxes. They have light blue, dark blue, black, or dark green background. Each says, ""DO"" in capital letters at the top with the tip in the same box underneath. These are the tips: Tell them you’re there to listen and help them find the next step. Practice empathy by considering the needs of people different than yourself, especially those in vulnerable populations. Pause to reflect on what the caller has told you and share back your understanding, showing the caller they’ve been heard. Mirror back what you’re hearing in your own words rather than parroting what they’ve told you. Validate the caller’s feelings and concerns. Ask if it’s OK to connect the person with other helpful resources, e.g., food bank, public health, employment insurance information). Provide specific websites and phone numbers. Make sure the resources you’re directing people to are currently available. When possible, connect the person directly to the resource. "