Dad, Brother, Friend, Entrepreneur, CEO, Writer. Love CRM, CX, AI, hoops, rock n roll, the right cigar & bourbon. Searcher for rooftops w/ views.
Woodland Hills, CA
Joined February 2010
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Really excited about our strategic partnership with @section__ai, the leading supplier of AI training in the market. @faye_digital is a leader in providing #AI services to the mid-market in sales, service, and marketing. fayedigital.com/press-releas…
"You don’t learn to walk by following rules. You learn by doing, and by falling over.” — Richard Branson
Excited to welcome Dave Kaplan to @faye_digital as our new Senior VP of Global Delivery. Dave comes us to us with an extensive background leading high performing PS organizations, with stops at @salesforce and @MomentiveAI among others. #CRM #CX
fayedigital.com/press/dave-k…
Congrats to our entire team at @faye_digital for landing on the #inc5000 for the 10th consecutive year. Fewer than 1 percent of all Inc. 5000 recipients have done this for 10 years in a row, which makes this achievement even more special.
buff.ly/45DZBbA
"It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so." - Mark Twain
Thanks @LATimes for the recognition! I'm humbled to be named a "CEO Visionary" for the 2nd year in a row. This achievement reflects the collective efforts of the exceptional @faye_digital team that consistently inspires me to do what I do. It's truly a team win!
“You don’t learn to walk by following rules. You learn by doing, and by falling over.” — Richard Branson
And, of course, thanks to all of those Sugas through the years that have helped us along the way and specifically to the current crew at @SugarCRM. @CraigCharlton @sugarclint @ClareDorrian
Thanks to all of our great clients for their support and trust and thanks to the entire team at @faye_digital for an amazing commitment & truly exceptional work.
The support and commitment to us and the partner channel in general from Sugar is a huge component of our success, and it motivates us every day to grow our Sugar business more and more. This is a true partnership.
Happy Sugar-versary! In June 2010, a scant 6 mos after initially launching @faye_digital, we made the strategic decision to become a @SugarCRM partner. It’s been an amazing ride, and we couldn’t be happier with our partnership and the team at Sugar.
"What you're supposed to do when you don't like a thing is change it. If you can't change it, change the way you think about it. Don't complain.” – Maya Angelou
We all want to retain our customers, but customer retention is about more than making customers happy. We need to change the narrative. I think it's about having a huge amount of "Good Will" with our customers. buff.ly/423IBu3
Congrats to our friends @SugarCRM for being named a Leader in the @NucleusResearch #CRM Value Matrix for the 3rd year in a row. Our team at @faye_digital continues to be proud to be partnering with an innovative and award winning company like Sugar.
The @faye_digital GPT Agent Assist for @Zendesk is live! Kudos to our innovative team for creating such a great tool with this tech. Excited to build on it into the future for our #AI, #CX & #CRM software partners. #ChatGPT #Innovation lnkd.in/g-FPyQd3
Loved hosting the @faye_digital 2022 Software Eater President's Club Winners over this last weekend in Tulum! So cool to see this amazing group of high performers chill and have a great time together on the beach. #highperformers #tulum #softwareeaters
Thanks @KlatchCoffee at @flyLAXairport. Fast, friendly service with a big line and a great #CafeMocha. #NotEasy