T4: 1/ I love this question, mostly because the answer surprises people: positive feedback! Service recovery and negative feedback also very important, of course, and should never be overlooked or ignored. But good news is very powerful and you can't have too much. #HITsm

T2: 2/ Post-visit we see a lot of texting (two-way, surveys) and some email. Some providers are still wary about the demographic reach of text, but it's far and wide; data shows a slight dip in younger populations (late teen, early 20s), but parents and grandparents text. #HITsm

T1: 1/ I think now more than ever it's important to meet patients where they are, especially in a time of heightened safety where physical access is more fraught. Often that can mean telemedicine, but even just allowing patients to text you gives them better access. #HITsm

Hi all, I'm Tim Dybvig and am currently SVP of Patient Engagement at @ExperityHealth. I've spent two decades building products and teams, most recently I was co-founder of @GetCalibrating (acquired by Experity this year). Excited to be talking patient engagement today! #HITsm