We educate, inspire & empower leaders to create meaningful outcomes across their organization. #CustomerExperience Advisory Services, Thought Leadership & more
Oak Park, IL
Joined July 2009
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Experience Investigators retweeted
Customer experience happens whether you are intentional or not…
Your leaders might not find it a priority YET, but that doesn't make CX any less meaningful.
It's a team effort that requires making sure your customers are beyond satisfied throughout the entire process.
Experience Investigators retweeted
CX Forums Chicago Experience Summit is only 2 weeks away!
It's not too late to register. Get your All Access Pass today for only $308 when you use promo code Mark20.
Register on Eventbrite> expchi23.eventbrite.com
#CX #UX #CXM #CS #Product #design #experience
Experience Investigators retweeted
Hear the full discussion w/ Jeannie here: link.chtbl.com/PjZr_m8P #salespodcast #customerjourney #customerexperience
Experience Investigators retweeted
It’s easy to say that we put the customer first, but what does that actually look like? 🤔
@Jeanniecw joins the #MentalSelling podcast to share why awareness of and attention to the entire #CustomerJourney is critical to #sales success.
#CustomerExperience #B2BSales #salestips
Experience Investigators retweeted
Be sure and check out @Jeanniecw ‘s podcast - Experience Action - here: pod.link/1658849783
Experience Investigators retweeted
Want to learn how to? Check out the full discussion with @jeanniecw in this #simplebrandpodcast episode: mattlyles.com/simple-brand-1…
Experience Investigators retweeted
Congrats on creating that customer journey map!
Too bad it’s just hanging on the wall collecting dust now.
What if you treated journey mapping like a verb instead of a noun?
@jeanniecw explains it all in this #simplebrandpodcast episode
Experience Investigators retweeted
There’s still time to get in on the FREE #SAPSapphire Virtual action! The closing keynote, Investing in the Future is happening TODAY at 3:30 pm EDT.
Register at: sap.com/events/sapphire/orla…
#Sponsored #CX
ALT The Virtual SAP Sapphire Event taking place in Orlando, FL, today, focuses on future-proofing your business. Click the link in tweet to register for free!
Experience Investigators retweeted
#SAP industry thought leaders up front in the VIP section! Thank you for taking care of us at #SAPSapphire.
#ad
Experience Investigators retweeted
Welcome to Day 2 of #SAPSapphire, besties! 🙌
Here's a recap of some of our fav moments from yesterday to get you ready for another day of magic. ✨ sap.to/6018O9oum
Experience Investigators retweeted
Our very own, Jill Salzman, had a question featured in @jeanniecw podcast Experience Action!! 🎉 Go give it a listen & learn the answer to her question! @ExpInv experienceactionpod.com/2092…
Experience Investigators retweeted
Creating better experiences for customers is creating better experiences for humans. w/ @ISAConnection and @ExpInv #customerexperience #customerjourney
Experience Investigators retweeted
And now Brad Anderson is answering my question directly….#qualtricsx4 Short answer: this AI is 80% ready on Day One. It’s been trained with billions of conversations and understands intent and emotion. Good answer!
Experience Investigators retweeted
The traditional CX model creates different owners for different touch points. Creates a broken, disjointed journey for the customer. - @Qualtrics CEO Zig Serafin #qualtricsx4 (another point I agree with!)
Experience Investigators retweeted
Create a better world, a better product, & a better experience for customers. #Sustainability is the way forward. #SAPSapphireOrlando #cx Get inspired @SAP: bit.ly/3N4FFpd @vivek_bapat @ursularingham @rachelloumiller @galedb @elaine_benfield @HaroldSinnott @sallyeaves
Experience Investigators retweeted
This has been a consistent message today. Help the world run better. Technology is part of it and people are the other. #cx #CustomerExperience #sapsapphireorlando
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Experience Investigators retweeted
Innovation is key to every part of the experience. Learning about #SAPExperienceCenters from Andre Bechtold, SVP, Head of Value Experience @sap. These centers help customers see the whole story of product development, sustainability, and employee experience. #SAPSapphireOrlando
Experience Investigators retweeted
It’s amazing what a small world it is. Networks make it possible. @EtoshaThurman Chief Marketing and Solutions Officer made it all connect. #SAPSapphireOrlando
‘We are the networks of networks. We power all networks.’ Love seeing the evolution of the network. Such a critical part of businesses. @EtoshaThurman @SAP #SAPSapphireOrlando
Experience Investigators retweeted
3 major challenges named by Christian Klein in the #SAPSapphireOrlando keynote.
1. The pace of change 2. Supply chain disruptions 3. Lack of sustainability transparency These are challenges for holistic #CX too