Exotel is recognized as a Major Contender and Star Performer in @EverestGroup's 2026 Global CCaaS PEAK Matrix®. 🚀 What that climb is built on: • 7,000+ businesses in 60+ countries • 115,000+ contact center agents on Exotel’s cloud • 4 billion+ customer queries resolved by Exotel AI agents • 21 billion+ voice, messaging and video engagements a year • Single deployments of 20,000+ agents, on a 99.9% uptime SL The full story of where we’re headed. 👉 bit.ly/4zEcj9D #CCaaS #CustomerExperience #ContactCenter #Exotel #PeakMatrix

Some conversations stay with you long after the camera stops. Enba's was one of them. The @MediBuddyapp Co-Founder is building a healthcare experience where trust comes before speed. No patient should have to keep re-telling their story. Every record, every visit, every call adds to a single memory of care that follows you, so your doctor knows your history before you even speak. This is where CX is going next - bit.ly/4hNt9N2 #ArchitectsOfCX in collaboration with @forbesindia

Being called a good listener might be the best compliment a CX team can get. Subhi Obido, Project Manager at @Musharaka_SA on his experience of working with Exotel - “I particularly appreciate the professionalism and responsiveness of the team. They have consistently been good listeners when it comes to understanding our challenges and concerns, and they are always willing to provide detailed explanations of the different components and capabilities of the system." Thank you for trusting us. Here’s to shaping the next milestone. 🎯 #customerexperience #testimonial #customersuccess #experiencethenewcx #likeafriend

We asked our customers how it's been working with Exotel. Here's what they had to say. Thank you, @SunKingGlobal and #Smart_Applications_International_Ltd for your trust. We're excited to shape the next generation of CX in Africa, together. #CustomerExperience #CustomerSuccess #Exotel #ExperienceTheNewCX #LikeAFriend #CustomerServiceWeek

This one's to all our customers. This Customer Service Week, we celebrate YOU. 🙌 You're the reason people expect more from every conversation. You keep raising the bar on what great service looks like. Thank you for letting us be a part of the journey. Here's to everything we build next, together. #LikeAFriend #customerserviceweek #customerexperience #ExperienceTheNewCX

Every revolution begins with a conversation. 🇮🇳 #GandhiJayanti

Every third call you get now is answered by an AI agent. Behind that voice, a lot is moving. The phone network, audio transport, speech processing, reasoning, voice generation, all before the caller hears a word back. Stitching that into a demo is easy. Putting it on a real phone line is where it breaks. Every extra hop or buffer shows up as lag, broken audio, or silence. And the conversation is gone. We fixed this. Experience AgentStream - Exotel's voice streaming platform. Stream live audio to your AI and speech back into the call, while we handle the telecom network and reliability underneath. • <20ms Exotel media path • Dynamic, natural conversation • 300M+ calls every month Try it now - bit.ly/4jq2Q0A #AgentStream #Exotel #CustomerExperience #VoiceStreaming

Just a day to go! Tomorrow, we'll be at the @ETCIOME Annual Tech Summit in Dubai. Our team's on the ground, ready to get into the real questions on the Economics of AI-led CX. What it costs, what it frees up, and what your people should do with the hours they get back. Come find us at Booth 15. Let's make your AI investment count! #Exotel #CustomerExperience #ETCIO #AI

A woman in a tier-2 town picked up a call to enquire about the car she'd been looking at. She didn't ask about mileage. Or engine size. Or resale value. She asked if it would be safe for her daughter. If it was too high for the girl to climb into. If the horn would scare her. None of that lives in a website dropdown. Nobody writes car specs around it. But it was the most crucial thing for her. Raghav Bhasin, Business Head - Tech Solutions at @CarDekho , on the parts of a customer experience that never fit the form. Watch the full conversation youtube.com/watch?v=ibh5Kxv3… @ForbesIndia #ArchitectsofCX #CarDekho #CustomerExperience #ConversationalAI #Exotel

By the eighth call, she'd stopped expecting anyone to remember her name. Same questions, every time. Name? Policy number? Again. Nobody meant any harm. They just didn't know her. And on the hardest days, that's the loneliest thing in the world. Being a case number to the people who are supposed to help. Then she came home. To someone who already knew. No policy number. No repeating herself. Just someone who remembered her day. What if businesses remembered people the way a dog remembers his humans? Not the ticket. Not the transaction. The moment that mattered. That's the memory we're building at Exotel. The name, the history, the context behind every call. So the voice on the other end feels less like a stranger, and more like someone who knows you. Know your customer #LikeAFriend, with Exotel - bit.ly/4jkdt4Y #CustomerExperience #CX #Exotel #ExperienceTheNewCX

The minds behind the CX playbook. Read the conversations shaping the next chapter of CX in India - bit.ly/46AGnX9 @ACTFibernet @CarDekho @ForbesIndia #ArchitectsOfCX #exotel #customerexperience

The room was buzzing. The ideas were bigger. ⚡ One afternoon in Riyadh with the teams shaping CX across the Kingdom. Blink and you missed it! The conversation didn’t stop at the room. We launched the Exotel GCC CX Executive Forum - an exclusive community where CX and tech leaders across the Kingdom trade what actually works. The hard questions. The answers you won't find in a report. Want in? Comment below to join. 🙌

🗓️ 22-23 September 🎟️ Booth No. D2 📍 Birawa Hall, Hotel Bidakara, Jakarta Exotel is on the floor at the Indonesia Contact Center Conference & Exhibition 2026. Drop by to see how Voice AI handles real customer conversations, start to finish. No demo script, no slides. Just the product, live, answering whatever you throw at it. Excited? So are we! @ICCAIndonesia #conference #jakartaevent #customerexperience #Exotel

Another one for the wall. Best Use of Generative AI. 🏆 Exotel won big at @EntMagazineME Tech Innovation Awards 2026.  This is the one we're proudest of. A win for AI that's truly put to work. Live in production, in-language, at scale, making real customer conversations better every day. Massive cheers to our UAE team for bringing it home. Next up, we're right where the conversation is happening. Catch our team at the @ETCIOME Annual Tech Summit on 30th September, Conrad, Dubai. We'll be live on the floor at Booth 15, hosting a closed-door roundtable on the economics of AI-led CX. AI can take the volume. The real edge is what your teams do with the hours it frees up. Swing by. Let's talk about where CX in the region goes next. 📍 30 September, Conrad Dubai, Booth 15

Your QA team reviews maybe 5% of your recovery calls. RBI now holds you accountable for 100%. Slip up and one call can cost you ₹3 lakh for harassment and up to ₹30 lakh for consequential loss. And it lands on you now, not the agency dialling for you. Ragavendra Baburao, Director - Strategic Growth & Customer Success at Exotel, breaks down what actually changed, in about a minute. Check it out. Still betting on "our agents are just fine"? 👀 See where you really stand → bit.ly/4hcHcdG #RBICompliance #Exotel #OmbudsmanScheme #RBI

See you in Jakarta. ✈️ We're landing at the Indonesia Contact Center Conference & Exhibition 2026. 📅 22–23 September 🎟️ Booth No. D2 📍 Birawa Hall, Hotel Bidakara, Jakarta Find us on the floor to see how enterprise-grade voice AI keeps every customer conversation moving. P.S. - No boarding pass required; just walk over! @ICCAIndonesia

The Architects, who shaped these pages, now holding them. Did you grab your copy? bit.ly/4h23AWR @ForbesIndia @Deloitte , @BlueDart_ @_groww #ArchitectsOfCX #exotel #customerexperience