The official customer service channel for @emirates. We are here 24/7 to help you in English or Arabic.

Dubai, United Arab Emirates
Joined October 2012
⚠️​ Be wary of imposter accounts. ⚠️​ Our only official channels are @emirates and @emiratessupport, and can be identified by their gold verification checkmarks. Always double-check before responding. Do not engage with or click on links shared from other accounts. If you require assistance, please DM us using emirat.es/xdm, or visit emirat.es/support.
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Flying out of @DXB during this busy travel period? @Emirates is recommending that customers arrive at least three hours before their flight due to expected high traffic, in order to complete check-in formalities and reach their departure gate on time. Find out more: emirat.es/370693
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Change of plans? We're making it easier than ever to adjust! If you booked directly with Emirates, you can now rebook anytime, anywhere. Just visit “Manage Your Booking” on the Emirates app or emirat.es/managebooking
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Emirates is operating a reduced flight schedule to over 100 destinations. New Bookings Customers can check our latest flight schedules and book at emirat.es/nowoperating. To provide further peace of mind, customers who make new bookings will also be offered one complimentary date change within the ticket’s validity. Existing Bookings If your travel plans have been affected, we’ll do our best to rebook you on the next available Emirates flight. This applies to most disrupted tickets, including journeys connecting beyond Dubai. Customers booked to travel between 28 February and 31 May have the following options: ✈️ Rebook on an alternate flight - You can rebook on another flight to your intended destination for travel up to 15 June, 2026. If your original travel date is within 72 hours, rebook by visiting emirat.es/managebooking or “Manage Your Booking” on the Emirates App. If your booking is for later, please contact us for assistance at emirat.es/support. 🔄 Request a refund - You can request for a refund of your ticket by completing the refund form at emirat.es/refund. Please allow up to 21 days for your request to be processed. Before you travel Please continue to check your flight status, even after you have checked in. You can also review the latest operational updates on emirates.com. Make sure your details are up to date to receive notifications and check your email for changes or cancellations to your flights before travelling to the airport. We continue to monitor the situation, and we will develop our operational schedule accordingly. Thank you for your understanding and patience.
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Booked to travel with Emirates between 28 February and 30 April, 2026? If your flight has been disrupted, or if you just wish to change your travel plans, you have the following options: ✈️ Rebook on an alternate flight - You can rebook on another flight to your intended destination for travel up to 15 June, 2026. If your original travel date is within 72 hours, rebook by visiting emirat.es/managebooking or “Manage Your Booking” on the Emirates App. If your booking is for later, please contact us for assistance at emirat.es/support. 🔄 Request a refund - You can request for a refund of your ticket by completing the refund form at emirat.es/refund. Please allow up to 21 days for your request to be processed. Booked through a travel agent? Please contact them directly for assistance with rebookings and refunds. Always check the status of your flight before heading to the airport, and visit emirat.es/travelupdates for the latest.
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Dubai is expecting adverse weather conditions on 26 and 27 March 2026. If you’re travelling with us out of Dubai International Airport during this period: ✈️ Check the status of your flight at emirates.com/flightstatus before travelling to the airport. ⌚️Aim to arrive at least 2 hours before your scheduled departure. Please ensure your contact details are up to date by visiting emirates.com/managebooking, in order to receive any updates.
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Planning to travel with your pets soon? 🐾 Emirates SkyCargo has established a dedicated team to handle all pet-related bookings starting in the UAE. We will support you throughout the entire process, and every booking will be treated with importance and sensitivity. To book your pet, please get in touch: ✉️ Email: [email protected] 📞 Call: +971 600 566 661 Or for more details, please refer to our website: emirat.es/pets
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Dubai is expecting adverse weather conditions between 23 and 27 March 2026. If you’re travelling with us out of @DXB during this period: ✈️ Check the status of your flight at emirat.es/flightstatus before travelling to the airport. ⌚️Aim to arrive at at least 2 hours before your scheduled departure. Please ensure your contact details are up to date by visiting emirat.es/managebooking, in order to receive any updates.
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Booked to travel with Emirates between 28 February and 15 April, 2026? If your flight has been disrupted, or if you just wish to change your travel plans, you have the following options: ✈️ Rebook on an alternate flight - You can rebook on another flight to your intended destination for travel up to 31 May, 2026. If your original travel date is within 72 hours, rebook by visiting emirat.es/managebooking or “Manage Your Booking” on the Emirates App. If your booking is for later, please contact us for assistance at emirat.es/support or emirat.es/xdm 🔄 Request a refund - You can request for a refund of your ticket by completing the refund form at emirat.es/refund. Please allow up to 15 days for your request to be processed. Booked through a travel agent? Please contact them directly for assistance with rebookings and refunds. Always check the status of your flight before heading to the airport, and visit emirat.es/travelupdates for the latest.
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Emirates has resumed reduced flight operations after a temporary suspension earlier this morning (16 March, 2026). Some flights from today’s schedule have been cancelled. Affected customers will receive a cancellation notice and will be advised on reaccommodation options. Customers are advised to check the status of their flight on emirat.es/flightstatus before heading to the airport. Customers transiting in Dubai will only be accepted for travel if their connecting flight is operating. Please do not go to the airport unless you hold a confirmed booking. Emirates continues to monitor the situation, and we will develop our operational schedule accordingly. Customers can review the latest operational updates on emirates.com, and should check their email for notifications about changes or cancellations to their flights before travelling to the airport. We would like to thank our customers for their understanding and patience. The safety and security of our passengers and crew remain our highest priority, and will not be compromised.
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All flights to and from Dubai have been temporarily suspended. Please do not go to the airport. Emirates will share updates when available. We would like to thank our customers for their understanding and patience. The safety of our passengers and crew is our highest priority and will not be compromised.
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UPDATE 2: Emirates expects to operate a limited schedule after 10:00hrs Dubai local time today. Unfortunately, some flights from today’s schedule have been cancelled. Affected customers will receive a cancellation notice and will be advised on reaccommodation options. We apologise for the inconvenience caused.
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UPDATE 3: Emirates expects to operate a limited schedule after 10:00hrs Dubai local time today. Unfortunately, some flights from today’s schedule have been cancelled. Affected customers will receive a cancellation notice and will be advised on reaccommodation options. Please check flight status on emirates.com to ensure your flight is operating before heading to the airport. You can amend bookings and rebook flights online within 72 hours of your original departure date by visiting emirat.es/managebooking or “Manage Your Booking” on the Emirates app. If you are unable to rebook, please contact us. If you booked with a travel agent, please contact them for rebooking. We apologise for the inconvenience caused.
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You can now amend bookings and rebook flights online within 72 hours of your original departure date by visiting emirat.es/managebooking or “Manage Your Booking” on the Emirates app. If you wish to rebook a flight earlier than 72 hours before departure, please reach out to us for assistance via emirat.es/support or via DM at emirat.es/xdm.
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⚠️ Keep your personal data safe. ⚠️ Do not share booking information, contact details, or any personal data in reply to our posts. Fraudsters may misuse this information. Send us a Direct Message (DM) instead, and we will assist you privately and securely: emirat.es/xdm
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Emirates is now operating to these destinations: emirat.es/nowoperating. Customers can check availability and book on emirat.es/bookflights. We are accommodating customers with earlier bookings as a priority. ⚠️ Please do not go to the airport unless you have been notified directly by Emirates or hold a confirmed booking for these flights. Customers are advised to review the latest operational updates on emirates.com, and check their email for any notifications about changes or cancellations to their flights before travelling to the airport. For more information visit emirat.es/FAQs
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Our post from 11:08am Dubai time regarding operational status is no longer current, and has been deleted to avoid causing unnecessary confusion. Emirates has resumed operations. Passengers who have confirmed bookings for this afternoon’s flights may proceed to the airport. This includes customers transiting in Dubai, if their connecting flight is also operating. Customers can check the flight schedule for upcoming flights, as well as book seats to travel: emirat.es/nowoperating Emirates continues to monitor the situation, and we will develop our operational schedule accordingly. We would like to thank our customers for their understanding and patience. The safety of our passengers and crew is our highest priority and will not be compromised.
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Customers booked to travel between 28 February until and including 31 March have these options: ✈️ Rebook on an alternate flight. You can rebook on another flight to your intended destination for travel on or before 30 April. If you booked your flight with a travel agent, you must contact them. If you booked with us directly, contact us at emirat.es/support. 🎫 Request for refund. You can request for a refund of your ticket by completing the refund form at emirat.es/refund if you booked with us directly. If you booked your flights with a travel agent, please contact them. Customers are requested to ensure their contact details are correct by visiting emirat.es/managebooking to receive updates. All city check‑in points across Dubai are temporarily closed until further notice. For more information visit emirat.es/FAQs.
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Emirates resumes operations Emirates will resume operations. Passengers who have confirmed bookings for this afternoon’s flights may proceed to the airport. This includes customers transiting in Dubai, if their connecting flight is also operating. Customers can check the flight schedule for upcoming flights, as well as book seats to travel via emirat.es/nowoperating. Emirates continues to monitor the situation, and we will develop our operational schedule accordingly. We would like to thank our customers for their understanding and patience. The safety of our passengers and crew is our highest priority and will not be compromised.
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Customers booked to travel between 28 February until and including 31 March have these options: ✈️ Rebook on an alternate flight. You can rebook on another flight to your intended destination for travel on or before 30 April. If you booked your flight with a travel agent, you must contact them. If you booked with us directly, contact us at emirat.es/support. 🎫 Request for refund. You can request for a refund of your ticket by completing the refund form at emirat.es/refund if you booked with us directly. If you booked your flights with a travel agent, please contact them. Customers are requested to ensure their contact details are correct by visiting emirat.es/managebooking to receive updates. All city check‑in points across Dubai are temporarily closed until further notice. For more information visit emirat.es/FAQs.
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