
AI Services Firm for Supply Chain Coordination. Send me your supply chain work; I will return the finished work to your ERP. Formerly @IBMResearch.
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Joined June 2009
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Introducing "Jev for Supply Chain Coordination".
Jev (TypeSafeAI) + Logistify AI = Sales Order Entry, Done For You.
SaaS companies sold you tools for data entry of customer orders into your ERP.
But YOU still had to do the work yourself. You logged into their SaaS tool and retyped orders. And you paid per user or per seat subscriptions.
We think that SaaS model is dying.
Introducing Logistify AI: "The AI Services Firm for Supply Chain Coordination."
Starting with sales order entry.
We turn incoming customer messages from email, WhatsApp, sms, and phone into clean orders in your ERP, ready for your approval.
We DON'T sell you another SaaS tool. We do the work for you using our Human Specialists + AI Agents. And return the finished outcome to your ERP.
No per-user pricing. You only pay for completed orders.
As AI models become more powerful, our sales-order-entry service gets better.
SaaS is dead.
Long live AI Services for Supply Chain.
Start a 30-day Pilot today: 馃憞
. @bsware Models as Insider Risks. Interesting read 馃憞
A new supplier's catalog came through recently as three files: a PDF, a spreadsheet, and a zip of product photos. The photos were named IMG_4021.jpg through IMG_4688.jpg.
That zip used to be the slowest work in my old job. I onboarded supplier lines by hand, and connecting each photo to the right row meant opening image after image, reading the product name off the label, and dragging the file into place. A 600-product line took days before any of it was ready.
The spreadsheet had its own mess. Half the rows were missing UPCs. Pack sizes showed up as "cs", "case", and "24/1" in the same column. Two suppliers in the file sold overlapping items, so the same product existed under three names.
The gap is the same one behind every workflow we run. The files come in by email, but the finished record has to live in the ERP and on Shopify. Bridging those places by hand is the coordination tax on catalog work, and I paid it one row at a time.
Our agents run the same intake now. They read the spreadsheet in whatever shape it arrives, no template needed. They pull the MPNs, fill in the missing UPCs, sort the units into one format, and match the photos to the right records. Overlapping suppliers get merged into one product. The example on our catalog page runs a 3,200-product file: 3,153 publish straight away and 47 come to our Supply Chain Specialists for review, at about ten seconds a row.
The 47 are why I still have a job I like. The agents flag what they can't verify, a Specialist makes the call, and nothing publishes on a guess.
That is the work our AI-native managed services take over, from the supplier's inbox to the Shopify upload.
AI SaaS is dead. Long live AI services.
The free sample works on exactly this kind of file. One supplier catalog goes through the same workflow and comes back as finished records you can load into Shopify, nothing to install and no demo to sit through.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
"Please update all open orders." A buyer sends that to a supplier and gets silence, because the supplier has no idea which order or which line the ask covers.
The open-PO pipeline stalls right there. The chasing falls back on the buyer, one unanswered PO at a time.
Done right, a follow-up looks like this. Purchase order 18472 sits in QuickBooks Desktop Enterprise, eight lines, all requested September 28. One reply from the supplier covers all of it. Lines 1 through 5 were confirmed in full. Line 6 slipped to October 12, so it goes to planning with the open quantity and the supplier's explanation. Line 7 is half available with no date on the balance, so the partial is recorded and the balance stays on the follow-up list. Line 8 was never mentioned, so it stays unconfirmed and gets a re-ask that names the PO, the item, and the open quantity. Four outcomes from one reply, and the record ends up matching what the supplier actually promised.
By hand, the buyer opens the inbox, works out which line each answer belongs to, and retypes the update into QuickBooks. Meanwhile the ERP keeps showing the original requested dates, so the purchasing clerk plans production against a list that is quietly wrong. The supplier's reply arrives in a channel QuickBooks can't see, and getting it into the record is manual work on every open line until receipt. That is the coordination tax on the purchasing side.
Our agents run that loop as AI services. They build the open-PO queue, follow up supplier by supplier through a dedicated mailbox, and match each reply to the right line. Our Supply Chain Specialists review the ambiguous replies, and material differences route to the buyer or planner with the decision required. Nothing sends and nothing writes back to the ERP until a Specialist confirms it. The agent never decides what to buy, never accepts a price change, never touches an approved quantity, and never substitutes an item. Purchasing authority stays with the customer's team.
For a distributor on QuickBooks Desktop Enterprise, this is AI purchase order tracking, connected locally through the SDK. Nothing migrates, and QuickBooks stays the system of record.
AI SaaS is dead. Long live AI services.
The sample run is one open purchase order from your QuickBooks, reconciled line by line against its supplier replies, returned for you to check. No charge for that first pass.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
The order said 3/4 inch steel brackets. The catalog had 14 products that matched that description.
The order entry team picked the one it looked like, typed it into QuickBooks, and the warehouse shipped it. Two days later the customer called. He meant the galvanized ones with the different hole pattern. The return gets processed, the correct order gets entered, and the second truck goes out. That round trip costs the margin on the whole order.
That mismatch is a data problem wearing an order entry costume. A customer orders in the words he has. The ERP needs an exact SKU. The space between those two things is where the coordination tax gets paid, and the order processing team pays it line by line, all day.
Our Sales Order Agent does that matching a different way. It reads the order as it arrived, email or WhatsApp or a PDF in the customer's own template, and matches the words against that customer's order history and the catalog aliases. Three past orders for the same brackets settle the ambiguity. Live inventory gets checked before anyone promises stock, and a short line gets a split suggestion, ship 12 now and backorder 18.
Anything the agent isn't sure about goes to our Supply Chain Specialists. They see the matches side by side and make the call. Only approved orders get written into QuickBooks.
The catalog work I do is what makes the matching hold up. One clean record per product, consistent names and units, means the agent is matching against something trustworthy instead of fourteen near-identical rows.
Order entry like this is one of our AI-native managed services. QuickBooks stays the system of record. The typing, the guessing and the return shipments stop being part of the job.
AI SaaS is dead. Long live AI services.
The first order runs free. We take one order file from any channel, run it through the full workflow, and return it as a finished order card your team can check against the source.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
There's an Accenture number I keep coming back to. $1.6 trillion in revenue that companies missed out on every year because their supply chains got disrupted and nobody caught it in time. Their research found that for 57% of companies, it takes a week or more just to find out something went wrong.
We see the same thing from the small end.
Before Logistify, we ran a 3PL. Ten warehouses, over $20M in inventory under management. We hired 50 college interns whose whole job was reading orders off email, WhatsApp, phone, and paper, then typing them into the inventory system. We wrote off more than $100K in bad debt chasing invoices by hand. The software did its job. The expensive work lived in the gap between the systems, and people were the bridge.
The same gap shows up in a quieter place. A typical distributor runs QuickBooks, Fishbowl in the warehouse, and a sales spreadsheet. At month end the finance team sits down with three reports that disagree. QuickBooks shows one number for available stock. Fishbowl shows another. The spreadsheet shows a third because the sales team last touched it two weeks ago. The ops analyst spends days finding which warehouse didn't sync, which order double-counted, which customer balance is stale.
Our AI-native managed services take that month-end mess on. The agents read all three sources, find where each system defines things differently, and fix the records using rules the customer signs off on. The ones they can't settle go to our Supply Chain Specialists with the evidence and a recommended fix. Every number we publish drills back to the source transaction and the rule that produced it. QuickBooks stays the system of record. We just make the numbers agree. Sell the work, not the tool.
AI SaaS is dead. Long live AI services.
Accenture counted the trillions. We close the gap one disagreeing report at a time.
The first look is free. We take one report from each side and mark exactly where the definitions disagree.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
A buyer sends a supplier one email on Monday: "Can you give us a status on all our open orders?"
By Friday there's no reply. That email asks a supplier's rep to reconstruct a month of order history for free, so it goes to the bottom of their inbox. Most distributors have a folder full of replies that never came.
The ask that gets answered is specific. Purchase order number, line, item, open quantity, requested date, what's needed. Writing that by hand for every open line is hours of the buyer's week. A buyer chasing 40 open lines across a dozen suppliers falls behind, and QuickBooks keeps showing dates nobody believes anymore.
The supplier's real answer usually exists somewhere. It came in on a call, or in a rep's email, or in a spreadsheet, and it never made it back to the ERP where the planner looks. Keeping the answer and the ERP record apart is the coordination tax, paid on every open line until receipt.
Our AI-native managed services take that work over. A dedicated mailbox picks up the supplier replies. The agents build the open-PO queue from QuickBooks: lines with no confirmation, lines due within seven days, overdue lines, partial receipts with no update on the balance. Every follow-up goes out naming the PO, the line and the open quantity. When a reply comes in, the agents match each answer back to the right line. The requested date and the supplier's promised date stay as two separate fields, because a team that can't tell a commitment from the original ask can't manage delivery risk.
Ambiguous replies go to our Supply Chain Specialists. A moved date or a short quantity routes to the buyer with the decision required, and nothing sends and nothing writes back to QuickBooks without a Specialist confirming. The agent never decides what to buy, never accepts a price change, never changes an approved quantity.
What the buyer gets is one queue to open in the morning: every open line, its latest supplier promise, and its next action, kept current until the goods are received.
For distributors on QuickBooks Desktop Enterprise, this runs as our AI supplier follow-up service, connected locally through the QuickBooks Desktop SDK. No migration, QuickBooks stays the system of record.
AI SaaS is dead. Long live AI services.
The first sample is free. We take one open purchase order from your QuickBooks and return the line-by-line status with the supplier follow-ups drafted alongside.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
Our co-founders ran a 3PL before Logistify. Ten warehouses, about $20M in inventory under management, and more than $100,000 written off in bad debt. The chasing was all done by hand, and at that volume it fell apart.
That write-off is the coordination tax on the receivables side. The invoice sits in QuickBooks. The answer sits in a customer's email reply or a WhatsApp message. In between, the AR specialist re-reads the thread before every call, updates the spreadsheet, and tries to remember which promise is still good.
An aging report shows the balance. It can't show that one customer promised to pay Tuesday, another is disputing a delivery, and a third paid already but the remittance email sits in a shared inbox. The AR specialist has to keep all of that attached to the right invoice, across every open balance at once.
Our Accounts Receivable service takes that work over. The agents read every open invoice straight from the ERP: due dates, aging, payment history. Reminders go out on a cadence you set. Three days before the due date, on the date, then at 7 and 14 days overdue. Each note is a little firmer than the last, and all of them go out in your wording, because your customers know how you talk.
Replies come back by email, WhatsApp or SMS. The agents log a payment promise and follow up if it breaks. They reconcile a paid confirmation in the ERP. If a customer pushes back, the sequence pauses before anything else goes out.
The first question buyers ask me is whether this turns into a robot spamming their best customers. The cadence runs in your own wording, and the hard ones never get an automated reply at all. A disputed invoice or a large overdue balance goes to our Supply Chain Specialists with the invoice, the aging and the customer's message already laid out, and nothing writes back to your ERP until a Specialist confirms it.
That's the least glamorous of our AI services and the one with the clearest payback. Our service page lists 95% of invoices on a follow-up, collections 38% faster, and days sales outstanding down 57%.
AI SaaS is dead. Long live AI services.
The first sample is free. Pick one overdue customer and we'll come back with the cadence and the exact wording we'd run on their account.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
"Two more of the ones we had last month."
That's a real order that came in on WhatsApp at a London craft brewery we served back in our 3PL days, and every regular customer there has a version of it. "The usual pale ale" starts the same problem: a phrase that can match two or three SKUs in BREWW, their ERP, depending on whether they mean cask, keg or can.
Untangling messages like that used to be my job. I kept the product data clean enough that the order entry team could match what a customer actually said to what the ERP actually sells. Where the alias wasn't written down, the clerk guessed from the description. The wrong case went on the truck and the credit note came later.
That handoff between the channel where the order arrives and the catalog it gets matched against is the coordination tax. Distributors pay it one voice note at a time, all day.
Our Sales Order Agent does the matching now. It reads the message whether that's a WhatsApp note, an email or a voicemail it has to transcribe. It matches informal names to exact ERP SKUs using that customer's order history and the catalog aliases. It checks live inventory before it confirms anything, and a short line comes back with a split suggestion: ship 12 now, backorder 18. Our Supply Chain Specialists review the ones the agent isn't sure about, and nothing reaches the ERP until they clear it.
It runs at about ten seconds an order on the benchmark from our service page, and the ROI example puts 300 orders a month at roughly $44k a year of re-typing that never happens. Doing that work end to end is the whole idea behind our AI services.
AI SaaS is dead. Long live AI services.
If your orders arrive as voice notes and PDFs, we'll turn one into a clean, ERP-ready order card at no charge so you can see the match quality on your own SKUs.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
I keep coming back to an Upwork job posting.
The job: take about 2,500 industrial products out of an ERP export, clean them up, and get them ready for a new Shopify site. The asks ran a full page. Research the manufacturer and add MPN, brand, UPC, unit of measure, pack quantity, weight and dimensions. Collect images and descriptions. Sort the variants. Flag anything missing, duplicated or conflicting. Keep a master file. Then upload it all.
That posting is the coordination tax written out as a work order. Product data arrives from manufacturers as PDFs and price lists. Clean records have to end up in Shopify and the ERP. The catalog team sits in between, and the handoffs eat their week.
We run this same workflow with our AI services. The agents read the ERP export and the supplier files the way they arrive. They resolve the manufacturer and MPN, pull the UPCs, clean up the units, merge duplicates across suppliers, and fill in missing specs from manufacturer pages. On our service page, the benchmark for a 3,200-product file is 3,153 records published automatically and 47 held for review, about ten seconds a SKU. Our Supply Chain Specialists review the flagged rows, and nothing publishes until they clear them.
A posting like that also shows where the budget already sits. Companies already pay for this work, and Sequoia's "Services: The New Software" puts it at six dollars of services for every dollar of software. We replace the production method behind work that's already being bought.
AI SaaS is dead. Long live AI services.
One file is enough to see how it runs. We clean a single supplier spreadsheet or ERP export and send it back ready for Shopify, with the flagged rows listed separately.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
The American Transportation Research Institute published a study on what truck detention costs the trucking industry, and the number was $15 billion a year.
Inside the study, drivers reported being held at customer docks on nearly 40% of all stops. Refrigerated drivers lost 209 hours each over the year. Across for-hire trucking that came to 135 million idle hours in 2023, $3.6 billion in direct costs and $11.5 billion in lost productivity. Fleets charge a detention fee on almost every load. Fewer than half of those invoices get paid.
FMCSA studied the same problem back in 2014. Drivers were sitting about 1.4 hours past the standard two, on one stop in ten. A decade later it's closer to four in ten.
Every warehouse bought software for this. The dock portals assumed carriers would change how they work and log in. Carriers never picked up the habit, so the booking still comes in as a WhatsApp message, an email, a voicemail, a text. The dock coordinator copies it onto the calendar by hand and spends about 40% of the day on scheduling calls. The truck's real plan lives in a chat thread while the appointment sheet lives in a spreadsheet, and the space between them is where the waiting hours pile up.
We see the same thing from the small end.
Before Logistify, we ran a 3PL. Around 700 vehicles a day arrived across our 10 warehouses with no appointments. The waiting added up to roughly 500 person-hours a day.
The service we built runs the bookings the way carriers actually send them. A carrier texts "can't make 2pm, can we push to 4?" The agent reads it, checks the dock calendar, offers the open slot, confirms with both sides and updates the schedule. On the day, it watches ETAs, pings the late ones and backfills a cancelled slot. Our Supply Chain Specialists review the exceptions, the conflicts and the no-shows, before anything changes.
We sell this as AI-native managed services: finished dock schedules handed back into the WMS the warehouse already runs.
The first week is free. We run one dock's carrier bookings and hand back the confirmed schedule.
ATRI counts the waste in millions of hours a year. We're proving the fix one dock at a time.
AI SaaS is dead. Long live AI services.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
Every open line on purchase order 18472 says September 28.
That's what QuickBooks Desktop Enterprise shows. The supplier's reply told a different story for three of the eight lines. One slipped to October 12. One came back half available, with no date at all for the balance. One never got mentioned, so it stays unconfirmed. QuickBooks still says September 28 on every line.
If you work in finance, you know what that does to the numbers. The receipt date decides which month the cost shows up in. It feeds inventory valuation, accruals, the cash forecast, and the reconciliation at month end. When the supplier's promise sits in an inbox and the ERP keeps the requested date, the books run on a date the supplier already moved.
The requested date and the promised date are two different facts. They belong in two separate fields. Most ERPs I see carry only one.
That handoff, from the supplier's reply to the ERP record, is where the coordination tax ends up in the numbers.
We run AI supplier follow-up for QuickBooks Desktop Enterprise. A connector reads the approved POs straight from the customer's own environment, no migration, QuickBooks stays the system of record. The agent builds a queue of open lines, follows up supplier by supplier with a specific ask, and matches every reply back to the right line. Our Supply Chain Specialists review anything ambiguous, and a real difference routes to the buyer or planner with the decision needed. Nothing writes back to QuickBooks without a Specialist confirming, and the agent never touches price or quantity.
Read that same reply as an accountant and the value looks different. Line 6 with its new date makes the accrual cleaner. Line 7's partial receipt keeps the inventory number honest. Line 8, still open and marked as such, is one less surprise in the month-end reconciliation. One supplier reply, four outcomes, and all four recorded where the finance team can see them.
We're an AI services company, so the software underneath is our problem to run. The buyer keeps purchasing authority, and the books get supplier dates that were actually confirmed, line by line.
AI SaaS is dead. Long live AI services.
The first pass on an open PO report is free. We take one file and reconcile a week of supplier replies against it.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
An order entry clerk can type fast and still fall behind, because typing is the smallest job on the screen.
Every line has to be resolved before it can go into the ERP. A customer writes "the same gate hinges as my last order." The clerk works out which of the three hinges in the catalog that means, checks stock, confirms the price is current, and finds the delivery address. Four lookups per line, and the order sits still while they happen.
Across an inbox of overnight orders, that is where the pipeline backs up. It backs up at intake, before a single line reaches the ERP.
This is where our AI services step in. The agents read the order whether it came in on WhatsApp, email, SMS, voicemail or PDF, and pull out the customer, the products, the quantities, the delivery address and the special instructions. "The same gate hinges as my last order" gets matched against that customer's order history until it points at one exact SKU. Live inventory gets checked so nobody sells stock they don't have, and a short line gets a split: ship 12 now, backorder 18.
The review queue then only holds the orders the agent was unsure about. Our Supply Chain Specialists make the call on those, one click approves the order card, and the finished order goes into QuickBooks, Xero or whatever ERP the customer runs. Fulfillment starts on an order the team never re-typed.
Our service page benchmarks this at about 10 seconds an order and 90% less manual entry. On 300 orders a month, that works out to roughly $44,000 a year of entry work that stops happening.
The channel keeps working the way the customer works. The ERP stays the record. The lookup work in between runs itself.
AI SaaS is dead. Long live AI services.
The free sample here is a real order. One order from any channel goes through the whole workflow and comes back as a confirmed order card, ready to drop into QuickBooks.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
How many trucks are sitting in a yard right now because the dock never got the message?
I work on product catalogs. My days are supplier spreadsheets and part numbers that don't match. The coordination gap looks different at the dock, but it bills the same way, by the hour.
A carrier texts the dock coordinator on WhatsApp. "Two pallets tomorrow morning, usual door?" Or it's a voicemail. Or an email with no time in it at all. The dock calendar lives in the WMS, and the shipping and receiving clerk meets the truck at the gate because that text was the first they heard of it.
We put numbers on this: coordinators spend about 40% of their day on scheduling calls, and detention costs the trucking industry billions a year. At the 3PL our founders ran, around 700 vehicles a day showed up with no appointment, about 500 person-hours of waiting daily.
We run it differently now. Carriers book the way they already book, WhatsApp, email, voicemail, SMS, no portal login. The agent checks the dock calendar in real time, offers a slot that fits the carrier's window, and confirms it with both sides. On the day, it watches ETAs, pings the late ones, reschedules the no-shows, and backfills the slots that open up.
A "can't make 2pm, can we push to 4?" message gets read and matched to the right appointment. The routine ones confirm themselves. The odd ones go to our Supply Chain Specialists first: the double bookings, the loads that need a specific door, the carrier who's been late three Fridays straight, the request that conflicts with a slot already taken.
It takes the same care I put into product records. A two-line text has to become a complete appointment, with door, time, load type, and carrier. One wrong value and a truck waits an hour while the driver's clock runs.
This is what our AI-native managed services do, close the handoffs between the channels where work arrives and the systems where they have to live. The dock is where that gap gets expensive.
AI SaaS is dead. Long live AI services.
The first sample is free. One supplier file from your catalog goes in, and a clean file ready for Shopify comes back.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
We wrote off more than $100,000 in bad debt at our 3PL. That number is why I think about accounts receivable differently than most software people do.
Back then we ran 10 warehouses with over $20M in inventory for B2B ecommerce clients. The invoices all lived in the system. The problem was everything after an invoice went out. Reminders went out when the team had a spare hour. A customer's payment promise lived in a WhatsApp thread or a voicemail and never made it back to QuickBooks. The AR specialist spent the day chasing answers and still couldn't tell you line by line what customers had actually committed to. Collecting money by hand at that scale means some of it never comes back.
A 2023 Accenture report sized this across the whole industry: $1.6 trillion a year lost to disruptions that go uncaught, in a $26 trillion supply chain run through Outlook, Excel, phone calls, and WhatsApp. The systems kept the records. The coordination fell to people. That gap is the coordination tax, and collections pays it every single day.
We see the same tax at every distributor we talk to now.
We run AI-native managed services for supply chain, and our Accounts Receivable agent works the way our own team should have back then. It reads every open invoice in QuickBooks and follows up on a cadence the distributor sets: three days before the due date, on the due date, then seven and fourteen days overdue, each message a little firmer, all in the distributor's own wording. When a customer replies on WhatsApp or email, the agent matches the answer to the right invoice and logs the payment promise, then follows up if the promise breaks. Disputed invoices and high-value overdue accounts go to our Supply Chain Specialists with the full context prepared, and nothing gets written back to QuickBooks until one of them confirms it.
AI SaaS is dead. Long live AI services.
The gap cost us six figures. We close it one invoice at a time.
The free sample is one open invoice, returned as a full set of ready-to-send reminder drafts you can read before anything goes out.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
Hey @typesfast , future one here: PO tracking and supplier follow-ups is still done via emails. Logistify AI Agents put it on auto pilot. See how Logistify.ai
A distributor signs a new supplier and inherits their whole line at once. The product data shows up as a 90-page PDF, two spreadsheets with different column names, and a folder of product images. The Shopify site is waiting. The ERP has never heard of these products.
That gap between where product data arrives and where it has to live is the coordination tax on a catalog team. Files come in through email attachments and supplier portals. Clean records have to end up in Shopify, Amazon, Walmart or the ERP. Every step in between gets done by hand, field by field, for every new supplier and every price list update.
We run AI-native managed services that turn those supplier files into channel-ready catalogs. I work the catalog side at Logistify, and the same questions come up on almost every first call with a distributor.
How do I know the AI won't guess? A made-up pack quantity on a live listing costs a return, so verification matters more than speed. Our agents fill in what they can trace to a manufacturer source. Anything they can't verify gets flagged, and our Supply Chain Specialists review those rows and make the call before anything publishes. On our service page, the benchmark for a 3,200-product file is 3,153 published automatically and 47 held for review, about ten seconds per SKU.
Do we have to replace our ERP? Nothing gets swapped out. The finished records publish into the Shopify store and the ERP already in use, and we add integrations on request for anything not covered yet.
How much of my team's time does this take? One file is enough to see the workflow run, and it doesn't need a demo call or an ERP connection first.
AI SaaS is dead. Long live AI services.
The first sample is free. We turn one supplier file into a clean, upload-ready spreadsheet, and that file is yours to keep either way.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
A customer promises on WhatsApp to pay an invoice on Friday. The AR specialist writes it down, in a spreadsheet or sometimes just in their head. The ERP never hears about it, so the aging report keeps calling that invoice overdue long after the promise was made.
That is the coordination gap in accounts receivable. The answers arrive on WhatsApp, email and SMS. The records live in QuickBooks, Xero or whatever ERP runs the ledger. Every step in between is done by hand, and it repeats for every open invoice, every week.
Our founders ran a 3PL before Logistify. Collections there were chased by hand, and the write-offs came to more than $100K in bad debt. That number is a big reason we build what we build.
Our AR service starts inside the ledger. It reads every open invoice out of the ERP with due dates, aging and payment history attached, then follows up on all of them. The cadence is whatever the customer sets: a reminder three days before due, another on the due date, then seven days and fourteen days overdue, each one firmer, all written in the company's own voice. Replies come back on WhatsApp, email or SMS, and our agents read them. A payment promise is logged with its date and followed up automatically if it breaks. A confirmation is reconciled into the ERP the day it arrives. A dispute pauses the sequence so the customer isn't getting reminders about an invoice they're actively arguing.
Anything sensitive goes to our Supply Chain Specialists with the invoice, the aging and the customer's reply already laid out, and the ledger gets updated with whatever they decide.
I look at this mostly as a data-quality problem: every promise dated, every reply matched to the right invoice, the record current the day the answer arrives. The same AI-native managed services run order entry, catalogs, procurement, dock schedules and the reconciliation between systems.
AI SaaS is dead. Long live AI services.
The first sample is free. We'll take one aging report as it stands today and return it with the follow-up cadence we'd put on every line.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
"The usual pale ale." "Two more of the ones we had last month."
I prospect for a living, and reorder phrases like these are exactly the signal I go looking for. They arrive by WhatsApp, email, or voicemail, and each one can match two or three SKUs depending on whether the customer took it in casks, kegs, or cans last time.
It's the running example on our sales order page: a craft brewery whose customers reorder by voice. The order entry team translates every message into the ERP, and they get it right because they remember what each customer bought last month. That memory lives in their heads. So the gap between the voice note and the BREWW order gets crossed by hand, every time.
Our Sales Order Agent does that translating now. It transcribes the voicemail, pulls out the customer, products, quantities and delivery address, then matches the wording against that customer's order history and the catalog aliases. "The usual pale ale" resolves to the exact SKU they bought last time. It checks live stock before confirming anything, so the team doesn't sell product that isn't in the warehouse, and on a shortage it suggests the split: ship what's here, backorder the rest. About ten seconds an order.
Anything it's unsure about goes to our Supply Chain Specialists, and nothing enters the ERP until one of them approves it. That's how our AI services run across the board: the agents do the repeatable work, our Specialists make the judgment calls, and the finished record shows up in the system you already use.
AI SaaS is dead. Long live AI services.
The first sample is free. We take one order exactly as a customer sent it, in their words, and return the finished order card ready for the ERP.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
Monday morning, the monthly numbers meeting. Sales shows a revenue figure from the CRM. Ops shows what is available to sell from the warehouse system. Finance shows what actually invoiced in QuickBooks. All three pulled their number straight from a system, and none of them agree. The first half hour of the meeting goes to finding out why.
That's the coordination gap between a company's own systems. Each tool records what happened just fine. Making them agree fell to the ops analyst with a spreadsheet, and the same job comes back every month.
We run that work as an AI-native managed service. The agents map every system that touches revenue, inventory, and customer balances, including where the definitions disagree, like "revenue" that means invoiced in QuickBooks and booked in the CRM. They reconcile the records against source-of-truth rules your team approves in advance. Anything ambiguous or high-impact goes to our Supply Chain Specialists, who see the source records, the reason for the conflict, and a recommended resolution before they make the call. Approved numbers publish as one governed set every team works from, and each figure drills back to the transaction and the rule behind it. The agents keep watching after that, because a connector update or a renamed field can quietly break the agreement a month later.
The ERP stays the system of record. The coordination tax was living in the spreadsheet work around it, and that's the work we took over.
Sequoia's "Services: The New Software" puts it at six dollars of services for every dollar of software. Reconciling systems by hand is a big share of that spend, and it repeats until the method itself changes.
AI SaaS is dead. Long live AI services.
Pick the report where two systems never agree. We run that one comparison and send you back what matched, what didn't, and which system had it right. The first comparison is free.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.
In April, Coupa published its State of Direct Spend 2026 report. The headline number: direct procurement disruptions cost organizations an average of $16 million a year, and nearly every company surveyed had been through a significant supply disruption within the previous 24 months.
The pattern behind the number is quiet. Sixty percent of leaders could spot supplier reliability and price risk early, against twenty-six percent of laggards, and the laggards were 2.4 times more likely to lose revenue to fulfillment failures. A supplier knows a date is slipping weeks before the ERP does. Watching every open line every day is more work than most buying teams have hours for.
We see the same thing from the small end.
A buyer at a wholesale distributor exports her open purchase orders every Monday and sorts by due date. The dates she sorts on are the ones she typed when she raised each PO. What suppliers have promised since lives in email replies, some of which never came. QuickBooks keeps showing the original ask, so her production plan and her real commitments drift apart a little more every week. That drift between the ask and the promise is the coordination gap.
We run that follow-up work for them. A connector reads approved POs and receipt status straight out of QuickBooks Desktop Enterprise, so nothing migrates and QuickBooks stays the system of record. Each morning the agents sort every open PO into four buckets: lines the supplier never confirmed, lines due inside seven days, lines already overdue, and partial receipts with no date on the balance. No ask goes out without the PO, the line, the item, and the open quantity named, because "please update all open orders" gets ignored. A reply can be a sentence, an attached spreadsheet, or a PDF, and the agents tie whatever came back to the line it belongs to. Our Supply Chain Specialists review the odd replies before anything sends, and they sign off on every update that goes back to QuickBooks. When a supplier moves a date or comes up short, the buyer gets the decision to make, with the open quantity and the supplier's reason next to it. The agents never agree to a price change, never touch a quantity, and never swap in a substitute.
The name for that job is AI supplier follow-up for QuickBooks Desktop Enterprise, and it fits manufacturers and distributors whose delivery promises depend on supplier answers QuickBooks was never given.
AI SaaS is dead. Long live AI services.
Coupa's numbers put the cost of getting this wrong at $16 million a year. We're closing the gap one open purchase order at a time.
You can try it on one purchase order first: one round of follow-up, the supplier's promised dates returned next to the requested ones. It costs nothing to see.
P.S
We run the coordination work between your channels and your systems. Orders, product catalogs, procurement, invoices, dock schedules, reconciled numbers. Give us access to the channels where that work arrives and we hand you back finished records in the ERP you already use.



















