Technical content marketers and ghostwriters for B2B SaaS ✍️

Mesa, Arizona
Joined September 2020
What is the problem to which generative AI is the solution? What does it “do” for society and what does it “undo”? Who are the winners and losers in the game of “AI” as we’re playing it today? These are questions raised by a 1997 Neil Postman lecture titled “The Surrender of Culture to Technology.” Honestly, I’m not certain I have a good answer to any of these.
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AI won’t give you a six pack. It won’t make you good at an instrument. It won’t write a great book. It won’t make up for your lack of expertise. But it can accelerate what you’re already good at. This is what people miss most often about AI. Stop using it as a crutch and get good at something first. Then let AI amplify and accelerate your capabilities. No matter how many times you tell it not to write with em dashes, it will inevitably generate output with em dashes. (Yes, even GPT-5 has this problem.) If you can’t trust it to write without em dashes, how can you trust it to run or scale your business? Get good first. Learn how AI works (really fancy auto-complete and online researcher). Then determine how it’ll enable you to go faster. Do the reps. Build up skills. Don’t outsource everything to AI. It’s a mid-level employee at best. Are you in control? Or are you giving that up, too?
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Your inbox is under attack. With every day, comes another wave of cold emails from vendors trying to sell you "AI-powered solutions" and "seamless integrations." And they all tend to start the same way: "I noticed..." or "Are you sick and tired of..." These openers instantly tell you the sender: ❌ Doesn't actually know your tech stack ❌ Is blasting the same template to 1,000 CTOs ❌ Thinks you're too busy to notice lazy personalization And what's funny is that most technical buyers are sophisticated enough to spot this garbage immediately. They might even take a screenshot and forward the worst examples to their teams as entertainment. So, here's @atgarone breaking down 3 of the worst offenders and what actually works instead 👇
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This is why we do what we do at @EdifyContent
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Sending your sales team into deals without content is like sending soldiers to war without weapons. They might be brave. They might be skilled. But they're going to lose to the competitor who came prepared. Here's what that looks like in reality:
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Here's something every tech marketer should remember: Buyers don't read content for fun. They read for solutions. This is exactly why so much AI-generated content gets ignored. LLMs on their own can only produce the same fluffy, surface-level stuff that Google's AI overviews already serve up in abundance. Your "10 Tips for Better Marketing" posts? Your buyers can get that anywhere. But what they can't get everywhere is content that actually helps them make decisions and move forward. Give them that, and they'll thank you with their wallets.
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White papers should not look or read like sales pitches. (Even though they are almost always sales pitches.) A good white paper explains a complex topic in a way the intended reader can understand. It presents the problem(s), potential solutions, and expected outcomes of those solutions. Too many white papers out there that are just fancy-looking sales decks turned into long-form PDFs.
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You’re not “leveraging AI.” You’re just copy-pasting generic BS and praying that someone bites. (Yes, I know that's a brutal way of putting it, but it's the truth!) Posting content every day is hard, so you thought that using ChatGPT to write posts for you would be the solution... ...but it's not. It's far from it, actually. Here's what's actually happening: ❌ Your AI content is surface-level fluff that says nothing ❌ It hallucinates facts and destroys your credibility ❌ It sounds robotic and builds zero emotional connection ❌ Your buyers spot the inaccuracies *immediately* and bounce Instead, your audience needs content that: ✅ Speaks their language ✅ Gets inside their heads ✅ Acknowledges their real pain points ✅ Shows you actually understand their world It's something that a human with real expertise can easily provide. And when that expertise is combined with AI efficiency? The outcome will be content that actually resonates.
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We’re rapidly heading toward a future where: → Generic thought leadership dies → SEO alone won’t save you → And technical buyers will only respond to content that actually respects their intelligence The good news? That’s exactly the kind of content we produce. At Edify, we help teams build messaging that speaks directly to technical decision-makers—the kind of content that lands in Slack threads, not spam folders. Because honestly? Your technical buyers deserve better than another "innovative synergies" blog post. Time to give them what they actually want.
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Forgettable messaging is a marketing crime. It sentences your product to a slow death by irrelevance. A fate worse than flat out rejection. Shoot, even if you anger your buyer, your messaging will live in their minds rent free. But when they forget you? There’s no second chance. No callback. Just…silence. You’re erased from the shortlist before you even make it on. And honestly, that’s not surprising at all. Today’s buyers––especially technical buyers––are busy. Teams are overloaded, inboxes are flooded, and decision-makers are eyeing 10 vendors at once. If your message doesn’t cut through the noise in two seconds or less… …you’re gonna lose out. Big time. But fortunately, “sticky” messaging isn’t rocket science. It mostly comes down to: ✅ Speaking directly to your buyer’s pain ✅ Leading with value, not features ✅ Saying what you mean in the language your buyer actually uses If you can check all these boxes, you’ll massively increase your odds of staying in their head long after they’ve closed the tab.
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Your sales team probably doesn’t need any more blog posts or brand awareness videos. That kind of top-of-funnel content does nothing when it comes to actually closing deals. In reality, they’d probably prefer a one-pager, or a case study, or an ROI calculator… …you know, something they can confidently send to the CFO when he asks, “What kind of return are we actually going to see from this?” There’s a time and place for content that builds curiosity. But when a deal is on the line, it’s the sales enablement content that gives your champion the firepower to get it across the finish line.
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Way too many SaaS founders think that if they put out a great product, people will automatically line up to buy. They pour months (or years) into development, spend a small fortune on engineering, and launch with sky-high expectations. And then...crickets. It's a common story. But what's not so common is understanding the real reason why. It's not that your product is bad... It's just that your messaging is so unclear, so jargon-filled, so meh, that it never had a chance to resonate in the first place. “AI-powered infrastructure observability platform for data-rich enterprise environments” isn’t going to stop a buyer in their tracks. Instead, you need to make your value clear at first glance. That’s where key messaging comes in. A key message is a short, specific idea that answers the most basic (and important) question: “What do you do, and why should I care?” We're not talking about a slogan, or your vision statement. We're talking about a 1–2 sentence line that speaks directly to your buyer’s pain and shows them how you solve it. At Edify, we structure our messaging with this simple formula: [Value] by [how] with [capabilities] Here’s what that looks like in practice: "Turn quotes into revenue faster by unifying your proposal, contract, and billing workflows—all in one platform." Now, compare that statement with: “An end-to-end CPQ platform for agile revenue teams seeking operational efficiency.” One is clear. The other is a word soup that means absolutely nothing to 99% of your buyers. Only one of them is likely to get a deal moving. That’s the difference strong messaging makes.
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So, you’ve got your top-of-funnel content on lock. The webinars, social posts, blog content... All the brand awareness plays are there. But here’s the thing: Awareness doesn’t close deals. When your buyer is deep in the decision process (looping in procurement, convincing stakeholders, navigating risk) that content quietly disappears. I’m not saying it’s bad or completely pointless. But at the bottom of the funnel, your buyer needs something more that’ll help them say “yes.” Things like: ✅ Case studies that mirror your buyer’s situation, so they can picture success before they commit ✅ ROI calculators that help your champion make the financial case before anyone raises the budget flag ✅ One-pagers that distill your product into language a CTO, CFO, and end-user can all understand ✅ Security summaries that eliminate back-and-forth with IT ✅ Integration diagrams that replace the “Can you loop in an engineer?” email ✅ Competitive comparisons that make the internal debate a lot shorter With this kind of helpful content, your buyer won’t hesitate to make a decision.
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Dear cold emailers, I will never be interested in your free 4-minute video. Sincerely, Everyone
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Nobody cares that your offer “supports revenue growth through improved sales enablement.” Seriously. What does that even mean? Supports how? Improved how? And what does that actually look like in practice? Now, here’s better messaging for the same offer: “Speed up your sales by addressing objections upfront with case studies, ROI calculators, and useful one-pagers that buyers actually use.” See how that works? Now the value is crystal clear, right at the start.
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Microsoft Azure’s March 2022 homepage was the perfect lesson in messaging. At one glance, their homepage told you: ✔ What you’d get ✔ How it would help ✔ Why it was worth trying They didn’t fill the screen with SAT words, trying to sound clever. They led with clarity. Far too many SaaS companies chase innovation in their language instead of making sure that their message actually lands. They talk about what their platform is, not what it does. They lead with complexity instead of value. But your buyer isn’t there to admire your vocabulary… They’re just trying to answer a very simple question: “Is this for me?” And Azure’s 2022 copy answered it—before you even had to scroll. If only more companies followed that example, they’d lose fewer leads, they’d book more calls, and most importantly… …they’d be remembered for the right reasons by the right people.
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Most B2B content doesn’t drive revenue. Sure, it might fill a calendar, build “awareness,” and get likes… But when your buyer is deep in the decision-making process (comparing vendors, looping in stakeholders, trying to justify budget) that kind of content just quietly disappears. It’s not that it’s bad, per se…but it’s just not built for the moment of truth. (You know…the part where they actually buy?) When a buyer is serious, they’re not looking for a blog post or a clever social caption. They’re looking for clarity. Proof. Something that answers the hard questions and makes the next step feel like a safe bet. And there are only a few types of content that consistently do that: ------------------------------------------ 1/ Case Studies Not the fluffy kind. The kind with: ✓ A clear before-and-after story ✓ A specific, measurable result ✓ A customer your buyer can actually relate to The best case studies don’t just inform—they make your buyer imagine themselves succeeding with your product. They create a sense of “this could be us.” ------------------------------------------ 2/ White Papers This is where you show you’ve done the thinking. A great white paper: • Breaks down the real problem • Explains what’s at stake if it isn’t solved • Shows why your approach works and what makes it different It doesn’t overwhelm––it clarifies. And in doing so, it builds trust. ------------------------------------------ 3/ Competitive Comparisons When a buyer is weighing options, they want help sorting through the noise. A good competitive breakdown: • Highlights where you win (and where others might) • Addresses common objections directly • Helps your buyer make the case internally It’s not about attacking the competition. It’s about being transparent so your buyer doesn’t have to do all the hard thinking on their own. ------------------------------------------ When you have content like this, your sales team stops scrambling. They stop rewriting messaging in Google Docs and improvising on every call. Instead, they’re backed by assets that actually move the conversation forward…and give your buyer exactly what they need to say “yes!”
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So, we kicked off a new “performance marketing” effort for a client and the results are... kinda nuts tbh. 👉👉 NEARLY ALL EXECUTIVE-LEVEL LEADS 🤯 $65 cost per lead (vs. typical ~$200) 🤯 10K ad impressions for a target audience of 18K 🤯 32 leads in < 1 month Mostly on LinkedIn Completely bypassing client’s existing low-performance website 1-month setup time for content prep, ICP research, list building, etc. 👉👉 Targeted, high-quality content WORKS, even for execs who typically have the lowest conversion rates and are least likely to fill in contact forms. Lessons: 1. Know who you’re writing for/to 2. Understand their pain points and twist the knife 3. Use language they understand 4. Make strong promises and follow through Need help with client acquisition using content to build a pipeline? Reach out.
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So, you’re creating content. A lot of it. Social posts, blog articles, webinars, thought leadership slides, podcast appearances...it’s all happening. But despite all that activity, deals are stalling. Buyers are going dark. Your sales team is still scrambling to explain what you do. And the content that’s supposed to “support revenue”? It’s nowhere to be found when it’s actually time to buy. So what gives? ------------------------------------ The truth is: most content doesn’t sell. It just makes noise. It builds awareness, sure. It fills up your calendar. But when a prospect is deep in the decision-making process—comparing vendors, rallying stakeholders, trying to justify the spend—that kind of content quietly disappears. Your social post won’t answer procurement’s questions. Your blog won’t win over the CTO. And your clever webinar title? It’s already forgotten. ------------------------------------ Let’s be clear: it’s not that your team isn’t putting in the effort. They’re doing everything they’ve been told to do: create consistently, stay active, keep publishing, yada yada. The real problem is that you’re creating too much of the same kind of content. Top-of-funnel assets like blogs, social posts, and webinars absolutely have value. They build trust, open doors, and keep your brand visible. But unfortunately…awareness doesn’t close deals. ------------------------------------ What most companies are missing is content that speaks to buyers who are already deep in the process. The ones who are evaluating options. Pulling in legal. Bringing your name into a budget meeting. That’s where content gaps turn into pipeline problems. Because if your buyer is ready to move, but your content isn’t? Then they won’t. What they need is clear, persuasive, decision-stage content. Things like: • Case studies that mirror their world and show real results • ROI calculators that turn your claims into numbers people can fight for • Competitive comparisons that help your champions make the internal case • One-pagers and sales assets that remove friction and make the next step obvious ------------------------------------ This kind of content isn’t loud. It’s not designed to go viral. It’s built to answer real questions, at the moment your buyer needs clarity. And when it’s missing, even the best-fit prospects hesitate. Not because they don’t believe in your product, but because you didn’t give them what they needed to say “yes.”
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“Ugh, why aren’t more people getting what we do?” Well, it’s probably because everything you share about your product, from your deck to your website copy, reads like a word salad drenched in AI sauce. “Auto remediation and observability monitoring and maintenance platform” might make sense internally… But to your prospects? They’re stuck wondering, “What does that even mean?” And when they don’t get it—they don’t buy it. They’ll smile politely, sit through the demo, and then ghost. And it’s such a shame. Because in reality, they were a perfect fit. But they just didn’t have the language to see themselves in your words. The fix? Stop trying to sound smart. Start being clear. → Lead with pain, not features. → Use language your buyer actually uses. → Make your product sound like the solution it really is. Because even the best product needs the right words to open the right doors.
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