
A journey into DesignOps @NHS was @CoopDigital
Manchester, England
Joined June 2019
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I just published Defining DesignOps — My first 6 months as a DesignOps Manager link.medium.com/xsDk6B0rc3 #DesignOps
Doing DesignOps retweeted
If you are looking for a DesignOps person right now. I'm available.
#DesignOps #Jobs
Doing DesignOps retweeted
What's your biggest pain leading your design team?
DM or reply, and in return I'll get you early access to the beta of Design Team Tactics.
Doing DesignOps retweeted
Which tried and tested tactics do you use to help your design teams be more successful?
I use Ben Holliday's framing the problem questions, impact mapping and sticky steps in some form almost weekly.
To do DesignOps the skills of a designer is essential.
The hard bit is the focus. People will pull you in all directions. The urge to please and receive gratification is always there.
Pleasing the individual needs of people is the equivalent of holding your hand over a leaky pipe. It's not sustainable.
So then you’re getting into change management. You have to change the environment or the system.
Doing DesignOps retweeted
📢 Inclusion and accessibility at the Co-op
The amazing team at the Co-op are opening their doors to help us learn from their experiences
12 till 1 on:
Tues 27,
Wed 28,
Thurs 29 April 2021
Special guests
@makeitfable
Hosted by
@adamwarb
Tickets: bit.ly/31l3HX3
DesignOps people, please help 🙌. What are the 3 biggest things at your company that DesignOps must be involved in? RT🙏
After doing many retros with our new starters. We've created a space to help them connect with the people they work with.
Here is part 2 of my DesignOps journey:
uxdesign.cc/designops-the-re…
Are you doing similar?
Is your version of DesignOps a lot different to mine?
I'd love to hear your thoughts :)
I just published Doing DesignOps — 18 months of being resilient link.medium.com/zCUsKrkmocb #DesignOps
I'm currently writing the next part of this journey. Is there anything you'd like to know more about? #DesignOps
It's been great to see our design system team adopting our "component lounge". The goal was to lower the barrier to contribution for our busy teams. This has resulted in knowledge sharing increasing, which ultimately gives a better experience to our end users. 💕
Doing DesignOps? How many of your meetings are cancelled, or people pull out last minute?
Me: on average 1 a day.
#ResilienceRequired
Doing DesignOps retweeted
The Resilient DesignOps Team of One - key take aways from day 1 @DesignOpsSummit @RosenfeldMedia
w @KatVellos @Michelephant @BroadleySpoken @DrKarlKJeffries @Alla_here @ruzannaroz @benjaminre @JackieAjoux
#DO2020 #DesignOps #Design #Leadership
medium.com/@jcoronado1/resil…
After interviewing our researchers we created 4 pillars to focus our efforts on for research storage :
1. Accessible - Research needs to be findable and accessible
2. Onboarding - Researchers need to have a succinct induction

ALT Picture of a poster: Research needs to be findable and accessible • Everyone can access previous research when needed • People know the locations of insights and relevant research • Folders are consistently labelled across products • Researchers own the structure they store their research within their product team
3. Communication - Research needs to be clearly communicated in a consistent way
4. Impact - Key insights need to be visible across products







