Hi Phil, We are very sorry to hear about the difficulty you've been experiencing. Were you able to get in touch with someone, or do you still need assistance? If not, please let us know, and we'll make sure to help! Have a good day!

Can you please do a speed test to see if the issue is resolved? We're receiving reports from customers that the issue is resolved however we're still waiting on a confirmation from the carrier.

Hello Robert, I'm very sorry to hear that. Are you still experiencing technical issues at the moment? Have a good day!

Hello, Some of our cable internet customers in Ontario were affected by network congestions, but they have now been resolved.  To regain full functions of your service, you may powercycle all your equipment. If you still have technical issues please call us at 1-877-810-2877.

Hello Katrina, We are extremely sorry for the inconvenience this situation has caused you. If you are still experiencing technical problems, please call us at 1-877-810-2877 so that we can better assist you. Have a nice day!

Hello Franz, We're very sorry for any inconvenience you may have experienced. Please send us a private message so that we can find your account and better assist you as soon as possible. Have a nice day!

Hello Donato, Yes, we can confirm that there was an outage that may still affect some customers in the Ottawa area. You can visit distributel.ca/support/netwo…… for any updates on the situation or call our technical department at any time while we resolve this issue. Thank you