Solving problems is what we do. Official account for Direct Line Insurance.
United Kingdom
Joined August 2012
- Tweets54.5K
- Following3.1K
- Followers14.1K
- Likes2K
@DirectLine my policy goes up 26% for no reason and I'm left talking to an answering machine that can't respond to basic key presses or answers
Direct Line@DirectLine
Sep 22United Kingdom!
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We're sorry to see this and we'd like to help. Can you send us a message on the link below? nitter.cf/messages/compose?recip…
Direct Line@DirectLine
17 Oct 2025United Kingdom!
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It's nearly the weekend 🎉, but we're not done yet!!
The Social Care Team are here until 7pm this evening and Saturday 9am to 5pm. Just DM us if you need us 😊
Direct Line@DirectLine
Sep 19United Kingdom!
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Our claims team are available to call on weekends. They're available to help between 9am and 5pm on Saturdays, and between 10am and 5pm on Sundays. We hope this helps.
My car was stolen early hours Friday morning. 5 working days for someone at DirectLine to contact us to start the process. Shocking customer service!
Direct Line@DirectLine
Sep 19United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
We're sorry to hear about the delays in contacting you about your claim, Jonathan. Please give the team a call on 0345 246 0609 if you need any updates or help with the claim.
@DirectLine what has happened to you? You used to have brilliant customer services but it now beyond a joke- four phone transfers later passing me from person to person and not actually got an answer. Why do I bother with insurance?
Direct Line@DirectLine
Sep 17United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
Hi Marisa. We're sorry to hear you've had difficulties while trying to contact us. We can help with most queries on here, so please send us a message using the link below. nitter.cf/messages/compose?recip…
Had an
Issue with @DirectLine recently. Needed 8 of these stupid emails to get into the damn thing.
I’ll be changing insurance when it’s due because of these.
Direct Line@DirectLine
Sep 14United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
We're sorry to hear that you've had trouble accessing your account. If you still need any help, please send us a private message using the link below, and we'll be happy to assist. nitter.cf/messages/compose?recip…
Terrible stuff from @DirectLine leaving us unapologetically without a car indefinitely on @greatnorthrun_ weekend when we were hit over a month ago, when stationary by an uninsured driver.
Thanks for this. I have placed a complaint. When we first had a an issue after the accident on a Friday, we found it impossible to get in touch with anyone at a weekend.
Direct Line@DirectLine
Sep 12United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
There will be a case handler assigned to your complaint, and they'll be in touch with you directly. We're sorry to hear you had trouble getting hold of someone over the weekend. Our claims team are available on 0345 246 0609, Saturday 9am to 5pm and Sunday 10am to 5pm.
I swear some of the agents that work for @DirectLine on their premium online cover are thick as fuck.
2/2. Came off chat, went to someone else and guess what…. Policy changed over to my brand new car from 19/8/26. If agents insist on cancelling policies at the drop of a hat then good look to your business model.
Direct Line@DirectLine
Sep 9United Kingdom!
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We're sorry to hear about the problems you experienced, Syd. We're glad to hear your policy is sorted, but if you'd like us to look into what happened further, please don't hesitate to send us a private message.
@DirectLine are we seriously going into our 4th evening with no water or sanitation in our property, despite having a 4 year old in the home and I’m recovering from surgery - despite being told trace and access were booked Saturday - which you’ve now said was not done.
Direct Line@DirectLine
Sep 7United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
We're sorry to hear about this, Emma. Please call our claims team on 0345 877 6643, and they'll be able to help.
Fucking Direct Line. Never use @directline for any insurance. Their customer service is worse than abysmal
Direct Line@DirectLine
Sep 3United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
Hi Adam. We're really sorry to see we've left this impression. Can you send us a message using the link below and let us know what's happened, so we can help? nitter.cf/messages/compose?recip…
Direct Line@DirectLine
Sep 3United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
It's never our intention to send you a renewal price with which you're unhappy. If you would like us to check the price for you, please send us a message using the link below. nitter.cf/messages/compose?recip…
Having online insurance policy management is great IF the system works and you can ACTUALLY manage your policy online! @DirectLine you really need to sort out your systems. Tried twice today to update my policy once thru the ‘chat’ function and twice just myself to no avail. 🙄
Direct Line@DirectLine
Sep 2United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
Hi Louise. We're sorry to hear that you haven't had much success using our online services. Please send us a private message using the link below, and we'll be happy to help. nitter.cf/messages/compose?recip…
@DirectLine Trying to do a car quote and just get the message that you're having difficulties and try again later?
Direct Line@DirectLine
Sep 1United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
Hi Cledus. We aren't aware of any issues with our website at the moment. Please give the team a call on 0345 246 8811 and we'll be able to help.
@DirectLine I had an automatic renewal of my insurance, Volvo XC90. Please explain why you have doubled my premium from £1400 to £2800 a year,When there have been no claims etc. Having contacted your representative she offered me a £200 discount. Leaving the yearly increase at £1200! Please explain this. It’s daylight robbery and I will be cancelling my policy !
Direct Line@DirectLine
Aug 27United Kingdom!
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We're sorry to see we've disappointed you with the quote we've offered you this year. Please DM us, using the link below, so we can check your details and pass your feedback on. nitter.cf/messages/compose?recip…
@DirectLine I really need someone to contact me regarding my P60. I am at risk of losing my house if my mortgage falls through! If anyone can help, please let me know!
Direct Line@DirectLine
Aug 27United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
Hi Liz. We'd like to help. Please can you DM us on the link below? nitter.cf/messages/compose?recip…
Direct Line@DirectLine
Aug 26United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
Hi, thank you for bringing this to our attention. Could you please send us a private message using the link below? We'll then be able to take some further details from you and pass the information to the relevant team for investigation. nitter.cf/messages/compose?recip…
@DirectLine and while I’m at it, what’s with the higher price than new customers? Thought that was illegal?
Direct Line@DirectLine
Aug 25United Kingdom!
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We also understand your concerns regarding the price. We have recently introduced a range of new products designed to meet different needs and budgets, including some policies that are online only. As a result, the prices may differ from those shown on your existing renewal.
@DirectLine just to let you know my partner has tried three times to call you to negotiate a new car insurance, but now he’s gone elsewhere.
Direct Line@DirectLine
Aug 25United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
Hi. We're sorry to hear that your partner decided to go elsewhere for their insurance. Due to higher than normal volumes, we've experienced some delays. If they would still like to discuss their insurance with us, they can contact us via the link below. nitter.cf/messages/compose?recip…
Direct Line@DirectLine
8 Aug 2025United Kingdom!
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On 10 August, our documents portal will be temporarily unavailable due to planned maintenance between 1:30pm-6:00pm for Home and Motor customers, and existing claims.
After this time, everything will be up and running again. We're sorry for any inconvenience.
Direct Line@DirectLine
Aug 24United Kingdom!
United KingdomConnected via WebLocation may be affected by a proxy or VPN.Account-level information, not a live location or per-post device.
Hi Lucy. We're not aware of any issues with our portal at this time. Please send us a private message so we can look into this further.