If you're a subscription brand, you'll need to be aware of the death curve. That's where the ratio of referrals dips below 1, meaning you are unable to grow your subscriber base.
Read more about it here.
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As we celebrate the season, we want to thank our customers, partners, and the DG team for making 2024 a year to remember.
Your trust and collaboration are what make everything we do possible.
Happy Holidays and a Wonderful New Year! 🚀 🎄💜
#Gratitude #digitalgenius
Last week in Amsterdam, @bogdanmaksak & Thomas S from @airup_official discuss their collaboration and how using Generative AI is transforming customer interactions.
Thanks unleash-cx.com for a great few day!
#dgcustomer #genai #digitalgenius
How to turn Reactive Customer Service into Proactive customer service- DigitalGenius hubs.li/Q02QLkgJ0
How Organic Basics save a staggering amount of money by automatically amending orders for customers
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NEW Case Study alert: How You Garden managed to cope with unpredictably large peak period with 16% fewer agents by using DigitalGenius. hubs.li/Q02Nm3Rw0
Join us for an insightful session with Surfboard, where we will explore how advanced technology can optimize your capacity planning to stay ahead of peak.
Register here:
digitalgenius.com/capacity-p…
The different types of WISMO queries - how to use analytics to find problems in your workflow - DigitalGenius hubs.li/Q02JbywH0
CSAT vs. NPS: Your Guide to Customer Satisfaction Metrics - DigitalGenius hubs.li/Q02Hpkk00
Incredible to see @drink_waterdrop taking over parts of Waterloo Station this morning!
Taking the world by storm, one (water)drop at a time! 💧
#dgcustomer #waterdrop #CustomerService #ecommerce
What is the difference between Customer Experience and Customer Success? hubs.li/Q02CdkCj0
We are at @vervaunt Pulse today! Come find out how difficult peak volumes forced @ClubLLondon and @romanoriginals to explore a new approach to CX.
#ecommerce #dgcustomers #digitalgenius
DigitalGenius retweeted
TALK ANNOUNCEMENT 🚨 Don't Deflect, Resolve: How to Automatically Solve Customer Problems
Hear how difficult peak volumes forced @ClubLLondon and @romanoriginals to explore a new approach to CX
Thanks for being our Gold Sponsor, @DigitalGeniusAI!
🎟️pulse-summit.com
It's Mental Health Awareness Week – we surveyed over 500 customer service agents in retail to find out what affects their mental health and what brands could do to improve things. Read the highlights of our report here: hubs.li/Q02wVDNx0
Boardriders automates half of customer service cases with DigitalGenius and cuts average resolution time by 75%.
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Different from the rest, we're not your typical customer service automation company. We're tailor-made for Ecommerce. Trusted by top brands.
