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DigiDesk

@Digi_Desk

DigiDesk is a market-leading hosted contact centre platform, managing customer interactions across voice, email, chat and social media channels #CX #custserv

 UK
digi-desk.co.uk
Joined June 2012
  • Tweets7.1K
  • Following3.2K
  • Followers3.5K
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.@Digi_Desk Have a great weekend!
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DigiDesk@Digi_Desk8 Apr 2021
How to Negotiate Solutions With a Customer: ddsk.co/babdaca via @callcentrehelp #CX #custserv
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Replying to @BarclaysUKHelp
@BarclaysUKHelp So, how much longer do you actually need to get our account information up-to-date? Is 7 weeks not enough? Wrong forms, returned emails, unwell relationship manager... What next? Your mandate team need to update us ASAP. #fail #COVID19 #BounceBackLoans
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Proactive Customer Review Monitoring and Analysis: ddsk.co/babchbi via @Digi_Desk #CSAT #custserv
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Voice of the Customer through the Employee: ddsk.co/babcegf via @Digi_Desk #VoC #CSAT #custserv
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Demystifying B2B digital transformation and the role of service and CX leaders ow.ly/f2H730lBakX #custexp #custserv
Image from MyCustomer (@MyCustomer)
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How to Calculate Customer Satisfaction (CSAT): ddsk.co/baaehff via @callcentrehelp #CSAT #custserv
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The Best KPIs to Use in Your Call Centre: ddsk.co/fcbbch via @callcentrehelp #CSAT #custserv
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8 Common Misconceptions About Customer Feedback: ddsk.co/iibidj via @customerthink #CSAT #custserv
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The Evolution of Voice of the Customer (VoC): ddsk.co/ihehbj via @MWS_CSAT #VoC #CSAT #custserv
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What are the priorities for contact centre managers in 2018? ddsk.co/igaadc via @MyCustomer #CX #custserv
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The Best Questions to Ask on a Contact Centre Survey: ddsk.co/iffcfe via @callcentrehelp #CSAT #custserv
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The 6 Golden Rules of Effective Multi-Channel Customer Engagement: ddsk.co/ifecji via @Digi_Desk #CSAT #custserv
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Six steps to successful monitoring of your customer service: ddsk.co/ifdded via @MyCustomer #CSAT #custserv
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The Impact of Customer Service on Purchase Decisions: ddsk.co/ieaeab via @provide_support #CX #custserv
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Top 5 Tips to Cope With Customer Service This Christmas: ddsk.co/ichgdh via @callcentrehelp #CSAT #custserv
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Revealed: The eye-popping ROI of customer journey mapping | MyCustomer: ddsk.co/fhicjc via @Digi_Desk #custserv
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2017: The service trends and technologies you need to know: ddsk.co/fcijfe via @MyCustomer #CX #custserv
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5 Reasons Companies Fail To Meet Social Media Expectations: ddsk.co/diejia via @provide_support #socialcustcare #custserv
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How to get Targeted #CX feedback from your Twitter Followers: ddsk.co/faheia via @CSAT_Central #custserv
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