We're back! Despatch Bay is now back online ✅ Thank you once again for your patience, we apologise for the inconvenience caused.

once our services are fully operational, we will post an update here. You can find the most up to date information on the Despatch Bay dashboard.

Due to a technical incident over the weekend, Despatch Bay will be offline for a short while this morning while our team works to resolve the issue. We apologise for the inconvenience, and thank you for your patience.

As 2022 draws to a close, we just wanted to say a big thank you to all of our customers. We wish you all the best for 2023! Cheers! 🥂

However you’re celebrating this year, we hope you have a wonderful Christmas! 🎄🎁

With Despatch Bay Express collections you can continue to use our Royal Mail Tracked services during any industrial action or move items over to our Evri, DX or DHL UK services with no disruption to your collections or inconvenience to your customers. 👉 bit.ly/DB-Express

Prefer to pay as you send? Get 100+ multi-courier shipping services without a contract with Despatch Bay! Learn more here 👉 bit.ly/DB-is-Contract-Free

Roll up, roll up! Stock up on A6 Thermal Labels from our Supply Shop! 🛒 Get 500 labels per roll, for just £5.95 right here 👉 bit.ly/DespatchBay-Shop

Sorry to hear that Danny, can you DM us the email you use to login to your account and I’ll look into it for you

I have asked our Customer Service Manager to call you with an update as soon as possible

I'm just catching up with our Customer Service Manager who is working on it as a top priority. We really do understand how frustrating it is to be let down, and we will do whatever we can to resolve the issues caused by the courier.

Really sorry you've had a bad experience with our team, this certainly isn't the sort of feedback we like hearing from our support team, who always try to go above and beyond for our customers. I'll make sure this is look into.

Thanks for the heads up. It looks like you’re using the gmail app on an android device, is that right? It will help our product team resolve the issue. Thanks again

Would you be able to DM us directly. I don’t seem to be able to start the conversation. Thanks

I’ll provide some more details via DM.

Hi Shannon, we can confirm that Feeds and Seeds have despatched a shipment. I’d recommend contacting them directly if you have concerns. But if you need any help specifically with the shipment please reach out to our support team. Thanks

Want that extra peace of mind when sending your parcels? 📦 Package your items in Official Despatch Bay Boxes and get DOUBLE Damage Cover on your shipments at NO EXTRA COST! Available NOW 👉 bit.ly/Get-DB-Boxes #ecommerce #shipping #supplies #offer

New Year, New Services! 🎉 We're excited to announce, DHL Parcel UK services are now available in Despatch Bay! Learn more 👉 bit.ly/DHL-UK-Services #DomesticShipping #EcommercePlatform #CourierService #OnlineRetailer #ParcelServices

Good morning, have you contacted our support team at all? 👉 despatchbay.com/help

Don't leave it down to Christmas miracles to ensure your orders arrive on time this year, make sure they're noted down: bit.ly/Last-Posting-Dates-20… 💫 #ChristmasPost