@DecisionsTech

Ric Kosiba, Ph.D. is vice president and founder of Interactive Intelligence’s Decisions Group. He can be reached at [email protected], (410) 224-9883

Joined February 2015
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Ric@DecisionsTech Good luck to SWPP’s finalists for 2015 Workforce Management Professional of the Year Award Tuesday March 3.
Life is complicated. We need more EASY-to-use software. Check out my myth buster blog! #AskPureCloud lnkd.in/eHbPmZu

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#askPureCloud - send us questions now! xitter.cf/ChesterBobbi/status/85…
Bobbi Chester@ChesterBobbi17 Apr 2017
Join us for our live event with our lead architect @GNethercutt - TUESDAY April 16th at 2pm ET!!😎 xitter.cf/scoretti/status/853303…
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Well said @LizLemoness - learn how #cloud #cctr can be that easy. #AskPureCloud xitter.cf/LizLemoness/status/852…
LizBee@LizLemoness14 Apr 2017
Life is complicated. We need more EASY-to-use software. Check out my myth buster blog! #AskPureCloud lnkd.in/eHbPmZu

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Am I set up to scale when needed? #AskPureCloud & get answers during our 4/18 global webinar. gsys.co/eczs30aNSwb
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Register for the PureCloud webinar: not all #cloud #cctr software is equal. Submit questions to #AskPureCloud gsys.co/LTcU30aNTr3
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How to Become a Capacity Planning Wizard session a full house! #SWPP #GENESYS
SWPP Nashville is starting. Looking forward to great week. #SWPP #Genesys
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Top Ten Common Contact Center Planning Mistakes 6-10 lnkd.in/ePHJDu6
"Planning for Collections" by @DecisionsTech on @LinkedIn linkedin.com/pulse/planning-…
"The Contact Center Decision Making Cycle" by @DecisionsTech on @LinkedIn linkedin.com/pulse/contact-c…
" Forecast Error is Not as Important as You Think" by @DecisionsTech on @LinkedIn linkedin.com/pulse/forecast-…
"Free Webinar - Tips and Tricks for Successful Contact Center Forecasting and Planning" by @DecisionsTech @LinkedIn bit.ly/1IQxM2a
"Why is Occupancy as Efficiency a Fallacy? " by @DecisionsTech on @LinkedIn linkedin.com/pulse/why-occup…
"Free Webinar- Collections Analytics: Stories about Data, Segmentation, Treatment and Scheduling " by @DecisionsTech linkedin.com/pulse/free-webi…
"Great Read: Strategic Planning Must Be More than an Annual Exercise" by @DecisionsTech on @LinkedIn linkedin.com/pulse/great-rea…
Thanks Scott Fessler @Bancard for a great Decisions presentation #InteractIndy15 #lovemyclients
Thanks Adam Cincoski @Optum for a great story using Decisions #InteractIndy15 #lovemyclients @OptumNews
Results with Decisions! Thanks Bob Dobson @InterConHotels for a great presentation #InteractIndy15 #lovemyclients
Thanks Jeff @JeffPlaton for the opportunity to showcase Decisions today @interactions2015
Excited to present today & have 3 great clients discuss how Decisions has helped their businesses. Thanks Scott, Adam & Bob! #lovemyclients
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