@DataEQ

We help businesses get high-quality, actionable data from unstructured customer and public feedback

 SA, UK and Middle East
dataeq.com
Joined April 2008
  • Tweets5.9K
  • Following611
  • Followers5.9K
731Media
DataEQ retweeted
Gadget@GadgetZAAug 24
#Conectivity | SA telecoms customers demand to be heard DataEQ’s 2026 SA #Telecoms Customer Experience Index shows consumers want the brand to be on their side when things go wrong. @DataEQ 🔗gadget.co.za/dataeq842m/ gadget.co.za/dataeq842m/

SA telecoms customers demand to be heard

DataEQ’s 2026 SA Telecoms Customer Experience Index shows consumers want the brand to be on their side when things go wrong.

gadget.co.za
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South Africa’s next broadband war may be won by a bank, writes Pambos Soteriades techcentral.co.za/south-afri…
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Report reveals growing customer frustration with SA mobile networks. bizcommunity.com/article/rep… @Biz_IT

Report reveals growing customer frustration with SA mobile networks

South African mobile customers increasingly want mobile network operators to resolve problems quickly, communicate transparently and provide more personal support, according to DataEQ's 2026 SA...

bizcommunity.com
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South Africa’s telecoms customers increasingly value reliable networks, fast problem resolution and transparent communication. DataEQ’s 2026 index shows why customer experience is becoming a key competitive differentiator for mobile operators. Read more: africabusiness.com/2026/08/1… #SouthAfrica #Telecoms #CustomerExperience #Business
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Best network, worst vibes: the puzzle of SA telecoms techcentral.co.za/best-netwo…
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[Promoted] Cell C recognised among industry leaders in independent DataEQ Customer Experience Index mybroadband.co.za/news/indus…

Cell C recognised among industry leaders in independent DataEQ Customer Experience Index

Cell C has been recognised as one of South Africa’s leading mobile network providers for both customer experience and network quality in the 2026 SA Telecoms Customer Experience Index.

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Consumers place Discovery Bank first in DataEQ’s South African Banking Sentiment Index. businessreport.co.za/economy…

Discovery Bank tops customer rankings: Insights from the latest sentiment index

Discover why Discovery Bank has emerged as the top bank in DataEQ’s South African Banking Sentiment Index, achieving a remarkable 61% Net Sentiment amidst a decade of industry growth.

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💜DiscoveryBestBank is proud to have been named South Africa’s favourite bank for the second year running in the DataEQ SA Banking Index! Thank you for sharing your love and support with us online. We’ll keep bringing you joy – online and everywhere else.
DataEQ
@DataEQ9 Dec 2025
The banking industry delivered a strong sentiment performance in 2025. @discovery_SA ranked first, followed by @FNBSA and @Absa reflecting broad improvements across the sector. Access the full rankings and customer experience insights: eu1.hubs.ly/H0qgD8T0
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DataEQ report ranks StarzPlay as MENA’s most positively received streaming service broadcastprome.com/news/data… @STARZPlayArabia @DataEQ #streamingservice
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South Africa’s telecoms sector has a customer sentiment problem techcentral.co.za/south-afri…
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[COMING UP] New DataEQ report measuring public sentiments, places City of Tshwane as the best-performing metro in South Africa. #UpdateAtNoon #SABCNews
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South Africa’s richest city received the highest volume of negative conversation in 2025 due to the collapse of its service delivery. businesstech.co.za/news/gove…

City with the unhappiest residents in South Africa

South Africa’s richest city received the highest volume of negative conversation in 2025 due to the collapse of its service delivery.

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DataEQ retweeted
IOL News
@IOL7 Dec 2024
The South African Banking Sentiment Index by DataEQ has revealed how of the biggest banks in South Africa compare in the eyes of consumers. #business #Banking #bestbank Read on iol.co.za/business/advice/th…
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DataEQ retweeted
eNCA
@eNCA9 Dec 2024
Banking remains South Africa's most loved sector. That is the word from the latest Banking Index from DataEQ. eNCA's @BraDanTMoyane spoke to Sarah Lamb to discuss the findings. #DStv403 #TheSouthAfricanMorning #eNCA
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Discovery Bank top among consumers: DataEQ techcentral.co.za/discovery-…
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I&M Bank Kenya CEO Gul Khan expressed gratitude to customers for the massive recognition.the-star.co.ke/news/2024-08-…
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I&M Bank tops consumer sentiment on Social Media biznakenya.com/im-bank-tops-… - Bizna Kenya
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DataEQ has released its second South African Retail Sentiment Index, which sheds light on consumer sentiment towards the country's top five leading grocery retailers. Read more here: news24.com/citypress/busines…

Retail showdown: How SA's top retailers stack up in customer service and complaints | News24

Overall, all five retailers experienced year-on-year improvements in Net Sentiment, with Woolworths retaining its top spot.

news24.com
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Business Day TV sat down with Nic Ray from DataEQ to unpack the findings of the latest South African Retail Sentiment Index. Watch "Business Lunch' on Business Day TV at 12:30. You can watch the full interview here: youtu.be/xPfZQQLDOqg?si=7l7r…
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The best retailer in South Africa according to shoppers: Woolies vs Checkers vs Pick n Pay businesstech.co.za/news/busi…

The best retailer in South Africa according to shoppers: Woolies vs Checkers vs Pick n Pay

DataEQ has published its Retailer Sentiment Index for 2024, showing which group shoppers love the most when it comes to pricing and customer service.

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