Customer Success Software for SaaS - Reduce Churn, Retain Customers and Grow Revenue.
Bucharest, Romania
Joined October 2017
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๐จโ๐ผ๐ท โItโs not the [job] title that is important,โ claims Shep Hyken. Your #CustomerSuccess role is not solely defined by your title but rather by the responsibilities that go with it and the actions you take.
๐ Check out our ๐๐๐ซ๐๐๐ซ ๐๐๐ญ๐ก ๐๐ฎ๐ to gain a deeper understanding of the roles in #CustomerSuccess and access training resources that will aid you in your professional journey.
custify.com/blog/career-pathโฆ
What roles does a #CustomerSuccess team really need? Which ones are no longer necessary in a CS world enabled by AI and automation? ๐ฝ Join us and Emilia DโAnzica for our upcoming webinar to learn about essential CS roles based on your organizationโs go-to-market strategy.
๐ Register here and tune in live on May 23rd at 6:00 PM EEST.
custify.com/blog/upcoming-weโฆ
๐ Closely examine all the advantages and learn how to differentiate RevOps from SalesOps. custify.com/blog/revenue-opeโฆ
๐ญ How can you ensure that youโre tracking the right #CustomerSuccess metrics? Heed Irit Eizipsโ advice: evaluate if you have appropriate metrics to measure ๐๐ฎ๐ฌ๐ข๐ง๐๐ฌ๐ฌ ๐ฏ๐๐ฅ๐ฎ๐, ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐ฏ๐๐ฅ๐ฎ๐, and ๐ฉ๐๐ซ๐๐จ๐ซ๐ฆ๐๐ง๐๐. ๐
youtu.be/be3LXRCGwMU
๐ฟ Dive into this full conversation to learn how to extract real value from your #CustomerData.
custify.com/blog/the-role-ofโฆ
๐ฃ๐จโ๐ฆฐ #CustomerAdvocacy is a cost-effective way to grow your SaaS business. But the benefits extend far beyond that!
โช๏ธ Discover the power of advocacy for your SaaS and start building a community of loyal advocates for stronger brand awareness and improved sales.
๐จโ๐ผ #CustomerSuccess stands out as a fantastic career choiceโno matter the angle youโre viewing it from:
โ
Compensation
โ
Mental Health
โ
Professional Growth
๐ All insights and resources you need for a rewarding #CustomerSuccess career, from potential roles to grow into to expert career guidance and training materials for career development, are now available in our ๐๐๐ซ๐๐๐ซ ๐๐๐ญ๐ก ๐๐ฎ๐.
custify.com/blog/career-pathโฆ
A prime focus of #CustomerSuccess is to improve #CustomerExperience while consistently delivering greater #CustomerOutcomes. ๐ข Irit Eizips breaks down the CS formula, highlighting what to gauge for and why itโs crucial to monitor progress over time. ๐
youtu.be/zgRwSbFMd0A
๐ฆ Gain valuable insights on effective CS frameworks and why they matter from this webinar. custify.com/blog/the-role-ofโฆ
๐ต๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐! That is Irit Eizipsโ advice for those who want to forecast customer renewals appropriately. ๐ฌ
youtu.be/fv9S-zHeUmQ
๐นโฉ While thereโs no foolproof formula for getting a 100% accurate prediction, renewals can be approximated. Find out how close you can get and watch the full webinar to learn about ownership of renewals within todayโs organizations.
custify.com/blog/the-role-ofโฆ
๐ข๐
โโ๏ธ Your product championโs departure from their organization doesnโt have to cost you any customers. With the right tactics, itโs possible to retain your clients and quickly build rapport with a new point of contact.
custify.com/blog/champion-haโฆ
๐ฉโ๐ผ๐งโ๐ผ A career in #CustomerSuccess revolutionizes your professional journey. But do you know what role suits you best? And how to move toward a fruitful career?
๐ผ๐ฌRead our newly launched ๐๐๐ซ๐๐๐ซ ๐๐๐ญ๐ก ๐๐ฎ๐ โก๏ธ custify.com/blog/career-pathโฆ
The ๐๐๐ซ๐๐๐ซ ๐๐๐ญ๐ก ๐๐ฎ๐ is packed with insights into:
โ๏ธ What roles are offering career growth opportunities that make sense for you
โ๏ธ What skills and competencies are necessary to excel in your field
โ๏ธ What training resources are available for you to reach that goal
๐คโ๏ธ To optimize your resources, itโs wise to identify which #CustomerSuccess engagement model works best for each customer segment.
๐ Is #LowTouch just what you need? Find out how automating this model helps CSMs zero in on revenue and growth.
custify.com/blog/low-touch-cโฆ
