Director of Customer Experience, Data & Analytics Performance Optimization for DACH, NL & Nordics @Concentrix
Oxford, London, UK
Joined May 2009
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@JemmaGajic @elysian_JL Sorry couldn't take call on Friday, but would be great to catch up....
Great Leadership Immersion session this morning with the wonderful people at @C2Cleanrooms. #customerexperience #newproject
It's just the start of the journey with @JerichoConsult but it was great. Excited about the next session on Segmentation & Personae bit.ly/3clvTOD
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Please, please make this number one between Christmas and New Year....
Asian Dub Foundation & Stewart Lee - Comin' Over Here
Help make this the UK's No.1 single the very moment we leave the EU. Download links will appear on this video on Christmas Day. Buy the track between 25/12 and 31/12 to count to the January 1st chart
Naturally leaning to the left, my young mind always characterised right wingers to be selfish and introspective. Yet, this man showed to me that being on the right is just a different way of looking at the world.
@realDonaldTrump - this is what a hero looks like, not like a baby
I was in Grant Park in Chicago on election night in 2008, maybe 40m from Obama as he gave that unforgettable speech.
I’d forgotten that, elsewhere that evening, John McCain was giving an even better one.
What a hero. He personified American greatness:
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@realDonaldTrump @POTUS You are such an evil man. You are lying and going to cause thousands of people to die. Not satisfied with a quarter of a million people dead by covid19, you are lying about the election security and rules, inciting your militant followers through lies
Interviewing the great Lou Carbone. We are not worthy! We are not worthy! (Party on Wayne! Party on Garth!) #TrialSampleTwitter via Whova event app whova.com/whova-event-app/
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@HMRCcustomers Yours has to be the worst service I've ever experienced. I today received a vue due letter telling me that I owed nearly twice as much as I actually owe. So I try to contact you. I have been on your webchat over 100 times and no agents have EVER been available. 1/2
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I'll be presenting "Customer Experience from End to End - Viewing Customer Experience as a data-driven, customer-led business transformation exercise at the CX of M Fall Symposium. Sign up here: cxmbestpracticessymposium.co…
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@GoogleMyBiz I flagged a review as inappropriate over a year ago and nobody has come back to me since. Please contact me
Customer Experience Principle #9 - #CustomerExperience doesn't belong anywhere within your business...
...because it belongs eVeRyWhErE within your business....
A major European car manufacturer wasted time arguing about which team 'owned' the customer
linkedin.com/posts/ianrichar…
@LinkedInHelp What's the point of Premium Membership? I have 3,500 connections, I post at 10.00am on a Tuesday morning (prime time apparently!) & 8 hours later it has been read 4 times on my timeline.
You need to sort out your algorithm. I'm just throwing good money away.
@GoDaddyHelp @GoDaddy Ur customer service is getting worse and worse. I often sit in a queue for over 1 hour to get through to sales & support who don't have a clue (or just try to sell me something) & then wait another hour to get put thro to real technical support #awfulservice
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@GoDaddy @GoDaddyHelp Your service gets worse and worse. Sales & support don't know what they're doing. After a half hour pointless conversation I'm put on hold to connect with back office support and I'm left there for another 30 mns - after 1 hrs & 2 mns I hang up. Awful...
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CX Club – Round 10 – Profiling & Segmentation – Are most CX activities intellectual… goo.gl/fb/D6zRGr