Avid reader, history lover, futurist, data-phile, sports enthusiast... Writer, Editor, Marketing and Communications Consultant
Boston, MA
Joined November 2009
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this sounds like a great panel with lots of potentially useful information... every high performing client that every law firm is chasing knows the importance of learning from other industries !
What can #LawFirms learn about marketing from other industries?
Register now! Join Vanessa on Zoom June 8th at noon ET, as she moderates the topic “Professional Service Marketing – Lessons Learned from Other Industries.”
buff.ly/3gFSnxB
John Cunningham retweeted
It is not age that makes you wiser, it is the struggle.
#quote #struggle #age #wisdom #ThursdayThoughts
The Final Phase of My Career johnocunningham.wordpress.co…
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Vanguard was once a great service company... now they don't even answer their phones... hours on hold any time you call any day of the week or month or year... why do great service companies decline?
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John Cunningham retweeted
On your gravestone there will be a birth date, a dash, and a death date. What are you doing with your dash?
Vanguard and others: not all of us do business by smartphone... some still deal with humans, so don't put us on hold for 90 minutes... and by the way, median net worth for over 60 exceeds 250k... the coveted 25-34 demo? not even a 10th that... ignore us old farts at your peril...
Vanguard - here is how to disrespect me - put me on HOLD for more than 90 minutes... I hung up in frustration... no, it's not "due to unusually high volume"... this happens more and more... you just don't WANT people to use phones... which is why more of money goes elsewhere...
I've worked w/ Verizon, Comcast and RCN as internet-tv-phone providers. RCN has best prices, but they've now screwed up my 2d bill/invoice and it took HOURS for me to correct a simple problem w/ my phone after calls to 3 diffrnt techs. No wonder people are cord-cutting.
VERIZON won't let me buy my existing OLD router at ANY price, so I MUST pay 300 bucks for a NEW router or continue renting at outrageous monthly prices... anyone else HATE cable/phone companies?
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I am in chat room HELL trying to get help from a human at VERIZON... and I can NOT get one on the phone - the system is designed to prevent that if your problem is one outside of the normal template - ARRRRAGH !!!
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COVID-19: New Home Testing Kits and One-Dose Vaccine johnocunningham.wordpress.co…
John Cunningham retweeted
Use figures and hyphens for ratios: a ratio of 2-to-1, a 2-1 ratio, 1 in 4 voters. As illustrated, the word "to" should be omitted when the numbers precede the word "ratio."
COVID-19: New Screening Tools, and Progress in Antibodies and Vaccines johnocunningham.wordpress.co…
COVID-19 Update: Steroids Reduce Mortality & Masks Reduce Viral Loads johnocunningham.wordpress.co…
John Cunningham retweeted
You can’t change a company until you change its culture. s.hbr.org/35pc1Z2
Monoclonal Antibodies: Maybe Our Best Weapon vs. COVID-10 johnocunningham.wordpress.co…
