CrownCases.gg

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CROWNCASES — OFFICIAL SECURITY INCIDENT & REOPENING STATEMENT Over the past several days, CrownCases has been dealing with a serious security incident that required us to temporarily shut down the entire platform. We want to take this opportunity to explain what happened, what we've done to address the situation, and what everyone can expect moving forward. WHAT HAPPENED? We identified unauthorized access to our administrative panel through compromised access credentials. Following our investigation, we determined that the individual gained access to our panel and deleted data associated with 19 user accounts. Importantly, our investigation has not established that the underlying third-party database infrastructure or all user information was accessed. The confirmed issue involved the deletion of account records. Unfortunately, the deleted records included account balance and withdrawal history information. Without reliable records to verify those balances, we cannot accurately reconstruct the affected accounts. We understand how frustrating and disappointing this is for the players affected, and we sincerely apologize. DEPOSIT REFUNDS Our priority throughout this incident has been our customers. We made the decision to refund deposits made by affected players within the relevant refund period. These deposit refunds have now been issued. Unfortunately, we will not be issuing additional compensation for unverified account balances that were lost through the deletion of account records. We understand that this decision will disappoint some players, but we cannot responsibly reimburse amounts that we have no reliable records to verify. CrownCases is absorbing the financial loss associated with the deposit refunds. SECURITY & INFRASTRUCTURE IMPROVEMENTS We haven't simply restored the previous setup. We've used this incident as an opportunity to overhaul how our internal systems are accessed and managed. Some of the improvements include: • Cloudflare Protection: Administrative access is now positioned behind additional Cloudflare security protections. • Two-Factor Authentication: Additional 2FA requirements have been implemented for administrative access. • Email Security & Detection: Additional email-based verification and access monitoring have been introduced. • Updated Admin Panel: We've revised how our administrative panel is accessed and how internal permissions are managed. • Dedicated Development Panel: A separate development panel has been created to better separate development operations from the live production environment. • Access Control Review: Internal access permissions and credentials have been reviewed and updated. We are also continuing to review our backup procedures, monitoring systems and database recovery processes to reduce the risk of similar incidents happening again. REOPENING DATE After several days of investigation, maintenance and infrastructure improvements, we're happy to confirm our planned reopening: NOVEMBER 5TH — 12:00 PM EST We know this incident has affected the confidence some of you have in CrownCases. Rebuilding that confidence is something we'll have to earn through our actions moving forward. We want to thank everyone who has remained patient, reached out, and supported the platform during this difficult period. CrownCases isn't giving up. We're taking this as a serious learning experience and moving forward with stronger infrastructure and better internal security. Thank you for being part of CrownCases. — The CrownCases Team

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We want to address this directly because there are several claims in this post that need clarification. First, to be completely transparent: **CrownCases is not currently licensed in Curaçao.** Our previous Curaçao licence expired at the end of July. We are not claiming that we currently hold an active Curaçao gambling licence, and if any old licensing references or badges remained visible after the expiry, those should have been removed. We are reviewing the site to ensure all information is accurate and up to date. For clarity regarding the corporate structure, **CrownCases is owned and operated by Sunflower Ltd**, a private limited company registered in Israel (company no. **516704707**), with its registered address at **10 Ben Avigdor, Tel Aviv 6721834, Israel**. **All payments are processed by Stiarsia Ltd**, a company registered in Cyprus. There also seems to be an assumption that because I am publicly associated with CrownCases and operate from Canada, that automatically means the company itself is a Canadian gambling operator. That is not an accurate description of the corporate structure. I am involved in the management and operation of the project, but the company behind CrownCases is Sunflower Ltd. Regarding the allegations surrounding the website, AI-assisted development, security, KYC, and regulatory compliance, we believe those matters should be evaluated based on actual documentation and the systems in place rather than assumptions. AI-assisted coding is not, by itself, evidence that a gambling website is fraudulent or inherently non-compliant. Like many modern software projects, development tools involving AI may have been used during development. What matters is how the final system operates, how security is implemented, how user information is handled, and what regulatory requirements apply. We also take KYC and personal information extremely seriously. CrownCases has been making significant changes to its backend infrastructure, security controls, ownership structure, and overall operation. We are reviewing these areas carefully as we move forward. We also want to be clear about responsible gambling. CrownCases is **18+ only**, and gambling can be addictive. **Please play responsibly.** Users should only gamble with money they can afford to lose. If there are specific allegations regarding withdrawals, KYC, payments, licensing, or the corporate entities involved, we're willing to address legitimate questions with factual information and documentation. We don't have an issue with people asking questions or investigating CrownCases. What we do have an issue with is presenting conclusions as established facts before the relevant parties have been given the opportunity to provide the complete information. We know Ivar works with BetBolt so he slams every other casino on the market with fake story’s and fake allegations. I’d really like him to come press us in Israel We will continue reviewing everything and will provide clarification where appropriate.

We've seen a few false claims circulating, so we want to clear things up. The other day we gave select users $250 promotional balances with a 35x wagering requirement. It's a straightforward bonus to complete if you play normally and take your time. One user, BigBoss, exploited a glitch to complete the entire wagering requirement in under 5 minutes, which should not have been possible. After we denied the withdrawal due to the abuse, he took to social media to make accusations. Despite the clear bonus abuse, we still chose to send him $40 as a goodwill gesture. He has never deposited a single dollar on our platform, and we'll be posting screenshots showing that he agreed to our decision. He was already playing with free promotional funds. In a separate case, another user attempted to verify their account with an AI-generated ID, then later admitted it belonged to their partner. That account was permanently banned. We want to be completely transparent with our community. In the first 48 hours since launch, we've successfully processed over $3,000 in withdrawals with no issues paying legitimate players. We'll always pay honest users quickly, but we will not tolerate bonus abuse, exploiting bugs, or submitting fake identification. Protecting the integrity of the platform comes first. Thank you to everyone who's been playing fairly and supporting our launch. ❤️

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