@CrossroadsUX

User experience researcher and service designer with a passion for culinary arts, culture, and #capoeira. MS in soc psy from @StudyLSE & MS in HCI from @UMSI.

 Ann Arbor, MI
adengstrom.com
Joined August 2014
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106Media
Finally got around to reading @skrug's book Rocket Surgery Made Easy. Even though I knew most of it due to my experience in the field, there was still some great new insights. Super quick, informative read I definitely recommend for those new to #UX and #UsabilityTesting!
As the year closes, I wrote up some of the most important #UX and #design lessons I've learned in 2020 and some of what I'm excited for in 2021, and @uxdesigncc was nice enough to publish it. Would love to know what you've learned and are looking forward to!
UX Collective@uxdesigncc28 Dec 2020
A year in review — what I learned about UX and work in 2020 buff.ly/2L1mj9A — by @CrossroadsUX
Excited for the start of the #DesignThinkingVX virtual conference from @DesignThinkUSA! Should be very interesting. #designthinking #ux designthinkingvx.pathable.co…
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UX Collective@uxdesigncc4 Sep 2020
UX Metaphors: mapping experiences theatrically buff.ly/32ZfryW — by @CrossroadsUX
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Being stuck at home, I finally have time to blog between job searching. Here's a post about how to use ideas from the world of theater as metaphors for understanding users' experiences during #UX research. Would love to hear people's thoughts! medium.com/@CrossroadsUX/ux-…

UX Metaphors: mapping experiences theatrically

UX Metaphors: mapping experiences theatrically Theater as a Metaphor I am always looking for new ways of conceptualizing users’ experiences to make them easier to analyze and communicate, and the …

uxdesign.cc
Really great talk by @julieoncruise about remembering as a #UX/#IA professional to be self-reflective, humble, and how to meet team members/stakeholders where they are at. UX is not just a downstream process.
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We are kicking things off in Ann Arbor! #A2WIAD #WIAD2020 #TheIAElement – at Ann Arbor, MI
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The first book of the UX book club I'm starting with friends is from one of my biggest #UX influencers @monteiro. Looking forward to learning more about #ethics in #design. Already love the first few pages of Ruined by Design.
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Trying to learn more about how social economic status impacts how we approach #UX. If you experienced #poverty growing up or while learning UX, I'd love to talk with you (especially looking for female and minority voices). Feel free to message me if interested!
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What strategies do people use to onboard new UX researchers/designers to new projects and get them up to speed? Any that worked particularly well (or poorly)? #agile #UX #design
Airlines still significantly lag behind on #UX and #CX and under appreciate their affect on customer loyalty. Getting you somewhere with your stuff should be the basic expectation, so @AmericanAir loosing half of my friend's luggage makes you wonder if they're the right choice.
indrakshi roy@IndrakshiRoy2 Jun 2019
Replying to @AmericanAir
@AmericanAir You lost my luggage on 19th of May. Since then I have called your service centers almost every single day with absolutely no help at all. I have not received one single update. In fact some of your agents are outright rude. I am appalled at the service you provide!
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Some great talks @ #igniteuxmi this year, especially @yuyinshen719, Ignacio Martinez, @jbtank, and Tim Ho (even with technical difficulties)! Feeling a little inspired, maybe I'll give a talk myself next year... #UX
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.@LinkedIn all this does is help spam recruiters. I only respond to recruiters who seem to bother even reading my profile (which I have recently). Responding to the spammers, even with a no, just encourages them to spam more because it gets responses. #BadUx #UX
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Come visit us at Eastern Market After Dark tomorrow evening. We'll be giving away t-shirts to the first 5 people who RT this and stop by!
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"Sleep okay?" 1am Internet 2am Think about everything 3am Worry 4am Drift off 5am Panic re: bins (it's not bin day) 6am Await alarm "Fine"
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Nick Finck@nickf25 Aug 2017
Designing w/o understanding user's needs is walking in the dark. Doing it rapidly w/ protoyping&testing is running in the dark w/ scissors.
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tomgreever@tomgreever25 Aug 2017
A mature designer will look at the worst interface in the world and rather than criticize ask, "I wonder why they did that?"
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#CX teams need to realize voice and tone is important - comedy isn't always good. And sometimes canned responses are worse than no response.
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Sarah Drasner
@sarah_edo9 Aug 2017
A fun game I haven't played in a while: take a friend to lunch, slowly over the course of the meal ask them password security questions
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