Today CritiCall participated in #OperationRedCard! This was a multisystem exercise with 31 other organizations to simulate a Mass Casualty Incident (MCI) and test our preparedness ahead of the #FIFA 2026 World Cup in Toronto this June/July.

Thank you for your patience, our Call Centre is no longer experiencing technical issues and our services have been restored.

IMPORTANT! We are currently experiencing technical issues in our Call Centre. Our agents remain available, but callers may experience some delays. Services will be restored as soon as possible. Thank you for your patience. Please check back here for further updates.

Proud of ASIST-TBI, an innovative AI tool developed by @UnityHealthTO that helps predict when traumatic brain injury patients may require neurosurgery. Congratulations to its first adopter @TADHospital. bit.ly/3RJcEHD

Happy Pride Month! 🌈 At CritiCall Ontario, we are committed to supporting inclusive, equitable care for every patient and fostering a workplace where everyone belongs. Pride is a celebration of identity, diversity, and community—today and always. #PrideMonth #EquityInHealthcare

Congratulations to Dr. Alun Ackery on his new role as Vice President, Chief Medical Officer at @UnityHealthTO. Dr. Ackery has acted as a Transport Medicine Physician with Ornge and as the Provincial Medical Director at CritiCall. All the best to you Dr. Ackery!

Eid Mubarak from CritiCall 🌙 We extend our warmest wishes to all colleagues celebrating Eid. Thank you for the meaningful contributions you bring each day.

The May long weekend marks the unofficial start of Trauma Season, a period of increased trauma related calls for emergency services & trauma teams. Ornge & @Sunnybrook remind Ontarians to be safe and make smart decisions. We don't want to meet. Learn more bit.ly/TraumaPOV

Celebrating a Remarkable Career! As Denise Polgar prepares for retirement this week, we are taking a moment to honour her more than 35 years of service in health care and share her story criticall.org/celebrating-de…

Today is Canada’s National Day of Mourning, a day dedicated to remembering those whose lives were lost or those who incurred injuries due to a workplace tragedy. #DayOfMourning

Uplift your career at CritiCall Ontario as a Client Relations Manager, where you will serve as the primary liaison between CritiCall & external stakeholders, including hospitals, Ontario Health regions, & provincial partners. Apply now! jobs.jobvite.com/ornge/job/o…

Our Call Centre facilitated 160+ cases daily in 2025-2026- supporting hospitals across Ontario with any urgent/emergent patient needing support or resources. As #NPSTW wraps, we recognize the voices behind the call, every day!

We’re hiring! Join CritiCall Ontario’s team as a Client Relations Manager and play a vital role in building stakeholder relationships with hospitals and provincial partners to improve access to critical care. Application deadline: April 26th jobs.jobvite.com/ornge/job/o… Apply now!

The Telecommunicator Award is peer nominated. Fellow Call Agents commented on this year's recipient Mike Parente (pictured): ~ He prioritizes safety in every decision ~ He has a strong commitment to operational excellence ~ He has a calming presence #NPSTW

It’s #NationalPublicSafetyTelecommunciatorsWeek! Telecommunicators are a critical link- connecting hospitals, care teams, transport teams, paramedics, specialists and life-saving resources to get patients the care they need. @Ornge

In support of National Public Safety Telecommunications Week, CritiCall would like to celebrate our first recipient of the @ornge Telecommunicator Award for 2025 - Mike Parente - To learn all about Mike click here bit.ly/4tM8mg1