Welcome to The Co-operative Bank's dedicated customer service channel. Monitored 8am-6pm Mon-Fri and 9am-5pm Sat-Sun. Need help? Drop us a DM 👇

Manchester, UK
Joined March 2009
⚠️IMPORTANT: To protect your account please don't post bank details or sensitive info publicly. Send us a private message ❌Do not reply to scammers who may be impersonating us. If it doesn't have our official handle @CooperativeBank, it isn't us 💁‍♀️For news follow us on Instagram
13
3
7
8,710
We've nearly reached an incredible £70,000 in donations for our Disasters Emergency Committee (DEC) Myanmar Earthquake Appeal. Thank you to everyone who has donated. If you can please donate now: justgiving.com/page/the-co-o…
20
1
5
18,437
🐣 We would like to wish you all a Happy Easter. Opening times for social media support over the weekend: 🌼 18 April - 9am to 5pm 🌼 19 April - 9am to 5pm 🌼 20 April - 9am to 5pm 🌼 21 April - 9am to 5pm Find more ways to contact us here: brnw.ch/21wIkGF
6
1
2
12,270
Powerful earthquakes in Myanmar have caused catastrophic devastation. As a core member of the @DECappeal Rapid Response Network, The Co-operative Bank is raising money to help DEC charities reach survivors. If you can, please donate now: justgiving.com/page/the-co-o…
1
2
7,211
📢 The Climate and Nature Bill has its second reading this Friday! Over 102 MPs have pledged to attend and we need to ensure they show up. 👉 Head to action.zerohour.uk today and tell your MP to be there. #CANBill 🐝 @zerohour_uk
🌍 @DrRozSavageMP—with @PippaHeylings and Olympian @EtienneStott—made waves on the Thames, celebrating the #CANBill, and calling on every supporting MP to vote to progress the Bill on 24 January. 🗳️ Email your MP today 🐝 zerohour.uk
3
3
7
11,924
A perfect match in every way. Here’s to building something great together! 🔗🙌 #AllTogetherEvenBetter
6
1
3
5,224
The Co-operative Bank UK retweeted
1 in 4 people say there isn’t someone in their life that they would talk to if they thought someone was trying to scam them. This lack of a support leaves people at greater risk to being scammed. Take extra care at this time of year to #StopChallengeProtect .
3
7
8
3,770
Exciting times ahead! You could say we’re ‘on the same page’ 😉💙 #AllTogetherEvenBetter
2
7
3,111
The Co-operative Bank is officially part of the @CoventryBS family. Our shared mutual and co-operative origins mean we do the right thing for our customers and members, our colleagues and the communities we serve. #AllTogetherBetter #EthicalThenNowAndAlways
15
5
4
25
6,833
💙 Wishing a very Merry Christmas to all our customers and colleagues who celebrate, from all of us at The Co-operative Bank.
3
1
6
2,337
🎄 Opening times for Social Media support over the festive break: ❄️ Tues 24 Dec - 8am to 6pm ❄️ Weds 25 Dec - closed ❄️ Thurs 26 Dec - 9am to 5pm ❄️ 27 to 31 Dec - 8am to 6pm ❄️ Weds 1 Jan - 9am to 5pm You can find other ways to contact us here: co-operativebank.co.uk/help-…
1
2
1,725
Scammers are using fake X accounts to impersonate us and other banks, to trick customers into giving away their personal and financial information. Please make sure you only engage with our official account @CooperativeBank with the gold verified tick (1 of 3)
32
2
2
9
22,412
Hi Barry I'm really sorry to hear that your wife's application has been declined. I'll ensure your feedback is passed onto the relevant team. - Michelle
1,410
Scammers find posts and respond to the query or complaint, hoping you won't notice you're being contacted by an account pretending to be us. They'll often direct you to phishing websites where your card details or personal information can be stolen. (2 of 3)
1
2
1,383
Do not engage with them or click on any links. If you reach out to us on X and get a response, always double-check to make sure it's us. If you see an account impersonating us, please send us a message and report the account immediately via X. (3 of 3)
2
1,253
Today we have announced that Regulatory approval has been granted for the acquisition of The Co-operative Bank by Coventry Building Society.
5
3
12
3,055
We are pleased to achieve this significant milestone in bringing together both businesses which share a powerful mutual / co-operative heritage. We’ll keep our website up to date with the latest news: co-operativebank.co.uk/conte…
1
3
1,367
🎄🎁 The next time you pay with your Co-operative Bank or smile debit card, you could win a luxury festive bundle or up to £2,500. Sign up for the holiday draw today at co-operativebank.co.uk/produ… for your chance to win.
1
2,261
This week we're supporting the @BBC and Stop Scams UK with their #BBCScamSafe campaign to spread awareness of the latest scams and to help protect you and your loved ones against fraud. @BBCMorningLive @BBC5Live @BBCBreakfast @BBCTheOneShow @BBCOne
1
1
4
1,209
🌡️ The climate crisis is real and it’s here and your money is probably funding it. 👉 It's time to ditch fossil fuel funders. Search your bank’s name on independent website: bank.green @BankGreen_ | #COP29
1
2
3
1,379