Important account reminder! The connectFirst social media pages are no longer being monitored. To ensure you continue to receive the latest news, the content you love about your credit union and answers to your questions, please follow us at @ServusCU.

Reminder! As we continue our integration journey with Servus, we’ll be stopping our content on this account and moving to @servuscu at the end of January. We hope you’ll follow us there!

If you have additional questions, we’re happy to continue the conversation. Please feel free to reach out directly to us at [email protected].

the Servus brand is already more widely recognized across the province and is the most cost-effective option for achieving a unified brand. We will be approaching the brand transition over time and in a way that recognizes the legacy of both credit unions.

The merger received strong approval, with 84% of all voting members supporting the proposed merger. Both credit unions bring unique strengths. In the case of brand, expert analysis determined that, with connectFirst being a relatively new brand,

Hi Graham, thank you for sharing your perspective. The decision to pursue this merger was made collaboratively by the boards of both connectFirst and Servus Credit Unions, following a thorough evaluation process with a focus on long-term benefits for all members.

In today’s competitive environment, we are experiencing increasing pressures that are adding to the cost of doing business. Members are encouraged to reach out to the MCC or their branch to discuss their account options and to ensure they have the best account for their needs.

To help us bridge this transition, we are happy to share a temporary, co-branded logo with you. This logo symbolizes the legacy, union and partnership between connectFirst and Servus.

Joining together, under a unified brand, is a key step in our merger journey that will allow us to continue meeting the evolving needs of our valued members. This decision considers several factors, including analysis from independent third parties.

As our credit union unites with @servuscu, it's important for our brand and identity to reflect this unity. Today, we're sharing with you that our newly merged credit union will operate under the Servus Credit Union brand. 🧵

The Servus Big Share® contest is here, and $1 million is up for grabs! Start saving with connectFirst today and earn entries for your chance to win big. It’s easy – save, enter, and you could be our next big winner! Visit bit.ly/4h4QuXi to get started.

Hi there, we’re sorry for the delay in direct deposits as we worked through this issue. Our team has now worked through the backlog and all transactions have been processed. If you still are missing a deposit, please contact our Member Connection Centre at 1.866.923.4778.

UPDATE 2: We sincerely apologize for the hardships caused by delays to direct deposits to and from accounts. We worked through the backlog & all transactions have now been processed. If you need support with any impacts, please call 1.866.923.4778 or visit your nearest branch

Hi there, at this point we don’t have a specific time frame for the processing of the delayed transactions. Please keep an eye on your account—and let us know if you’re still awaiting transactions. We appreciate your patience!

Hi there! The technical issue that led to today’s delay in direct deposits has been resolved. Any delayed transactions should be processed today—please check your account. Thank you for your patience!

Hi Terri, yes. We will reverse NSF fees and any other financial impacts that occurred as a direct result of this issue.

Thanks for your message. We will reverse NSF fees and any other financial impacts that occurred as a direct result of this issue. We appreciate your patience.

Hi there, the technical issue that caused the delay in direct deposits today has been resolved. All delayed transactions should be processed today. We appreciate your patience, and are truly sorry for the inconvenience.

UPDATE: The technical issues that caused delays with direct deposits to and from accounts has been resolved. All scheduled transactions will be processed later today and any fees incurred as a result of the delay will be reversed or reimbursed. We apologize for any inconvenience.

Due to technical issues with a vendor, direct deposits to and from accounts are currently delayed for all Alberta credit union members. The vendor is working as quickly as possible to resolve the issues. No current timeline has been given. We’ll keep you updated as we learn more.