Everything is wrong with this board . They ignore emails. They then answer with Absoutley limited knowledge but they have been occupying desks there for more than a decade. They do not take the licensees to task . They disregard emails, they do not reply , they do not even fear if a MEC is copied in . So next time when you receive an email - show the respect and dignity by replying and giving the matter attention because literally someone’s life is hanging in the balance . I hate the fact that you are running this part, because you have no skills here dealing with people. And especially people who are broken . That’s someone’s father, someone’s mother , someone’s person , not enough is being done .