Hi Brian, our Free plan has certain limitations, but this doesn’t mean your data has been removed, rest assured. If you’re having trouble accessing your account or API connection, please contact us at [email protected], so our team can look into this and assist you further.

Hi, thank you for the recommendation, and we're happy to hear that our app helped you hone your habits and improve! If there's anything else we can assist you with Clockify, please feel free to reach out to us at [email protected], and we'll be there to help! Cheers!

Hi Kev, thanks for the feedback we'll make sure to forward it to the team in charge!

Hey Michael, thank you for sharing your experience with @Clockify, welcome aboard! 🚂️ We're happy to hear your import went smoothly. In case there's anything we can help with, please don't hesitate to reach out at [email protected] 😀️

Hi @SemiSweetTweet, Thank you for sharing this feedback! We understand and respect your decision, and we thank you for your patience too. Although we cannot promise an ETA, we'll make sure to inform the users once this improvement goes live.

We are currently working on implementing an option for logging in with email and password, so that will be available in the future. If you are currently experiencing issues with login, please attempt to use account.cake.com/login option, or reach out to [email protected].

Hello Semi, We will be happy to tackle the login issue that you are facing! If you are not receiving the code, please reach out to our Support Team at [email protected] so we can check out the email system and find out what is happening with the codes in your case.

The temporary log in issue should be resolved now, appreciate your patience while our Dev Team was investigating the problem.

We are currently experiencing issues with some users logging into the app and our Team is investigating this problem. We'll make sure to post updates as soon as possible. Appreciate your patience.

Hi Sussie! Please feel free to reach out to our Support team at [email protected] so they can look into this for you.

The billable rates and the larger time frame for reports have now been moved to the Basic plan. You can reach out to the Support Team at [email protected] if you'd like to activate a 30-day free trial in order to access the old data with all of the rates. We'll gladly assist!

Hi Stefanie, We're happy that we could support you over the years! Please feel free to reach out to us at [email protected], we would like to hear more about your experience and help you with transitioning. Hope to see you there!

Hello Sevgi, They should be there, please feel free to reach out to our Support Team at [email protected] so we can tackle this issue together.

Hello there! You can navigate to Workspace settings by clicking the 3 dots button in the top-left corner, switch to the Permissions tab, and re-enable Billable hours. All your data will be instantly restored and visible again. We remain available for any further assistance!

Hello Nick, Appreciate your feedback on this and understand how this might impact the worklfow of the users who have been using the free plan so far. We hope that the new updated free plan and Basic paid plan can still offer assistance to many users!

@Uxsevgi A good thing to know is that our Basic Plan is the plan that contains all the features from the old Free plan, so all the features you were using before will become available to you again + more. We stand at your full disposal for any questions you may have!

Hello Sevgi, thank you for your loyalty over the years! Please reach out to [email protected] directly, and we'll figure out which plan would suit you best! We wish you a lovely day ahead!

Additionally, you can reach out to our Support Team at [email protected] for a 7-day free trial request so that you can either pick up all of the data that you had, or test out the other paid features too!

To read up on the full details regarding the new free plan updates, please check out our guide below. If any other questions or need for clarification come up, feel free to drop us a line at [email protected]. Thank you! clockify.me/help/administrat…

Hi there! To clarify, this option is still fully available on the Basic plan, where you aren't limited to 31 days and can track any window just like before. On the Free plan, the filter is capped at 31 days, but you can still pick any custom window under that.