Your AI support bot has a 78% deflection rate. Great. But how many problems did it actually solve? A conversation ending ≠ a problem solved. Here’s how to measure what really matters → tinyurl.com/5n6w8mjk #TechnicalWriting #AI #TechComm #AIdocs #documentationsystem

Thanks to everyone who joined Single-Sourcing with AI! Best moment: we renamed the product once, and every topic using the variable updated. Next: a 30-min ClickHelp live web, Wed Oct 21, 16:00 CEST / 10:00 AM EDT. Register: tinyurl.com/2smvfzy6

A Standard-plan user asks your AI assistant about SSO. It answers from the Enterprise docs. The text matched, the plan didn’t. Embeddings capture what the text means, not who it’s for. Metadata fills that gap → tinyurl.com/5hdtxaed #TechnicalWriting #RAG #TechComm #AIdocs

AI writes the same instruction a little differently every time. Snippets make sure it’s written once. On Oct 15, we’ll use an AI assistant + MCP to turn repeated text in a ClickHelp project into reusable snippets. 18:00 CEST / 12:00 PM EDT Register: tinyurl.com/3zzu5e8p

Your support address changes. It lives in 4 manuals and 2 languages. One copy gets missed, and a user calls the wrong number. How to publish several manuals from one source→ tinyurl.com/drxsdjj2 #TechnicalWriting #SingleSourcing #TechComm #Documentation

Second product, same argument: one docs site or separate ones? Both setups fail the same way. The real question is what must stay separate for readers and what must stay shared for the team. Read the article → tinyurl.com/4dp4ss36 #TechComm #Documentation

Your docs say "SSO configuration." Your reader types "can't log in with my work account." Same problem, no shared keywords. AnswerGenius now searches by meaning, so it still finds the right topic. More features in our September release → tinyurl.com/mtrkmnzt #Techcomm #AI

Who Are You Actually Writing For? Explaining "what is a subnet" to a CCIE engineer loses them in one line. Skipping VPC basics loses a junior. This article covers how to profile readers you'll never meet. Read → tinyurl.com/mkrumkty #TechnicalWriting #TechComm #Documentation

Documentation generation with AI takes under a minute. Reads perfectly. Also wrong — because the ticket it drew from was outdated before the writer even opened it. Where should tech writers sit in the SDLC? 🧵👇 Read → tinyurl.com/39c2tf87 #TechnicalWriting #AIWriting #SDLC

Your changelog and your release notes should never read the same. One's for developers. One's for users. Most teams write both the same way — which is why nobody reads either. Read more → tinyurl.com/4y8mec2y #TechnicalWriting #ReleaseNotes #DevOps #TechComm #CICD