Risk management & insurance claim expert; expert witness on claim-handling & bad faith. Author of 10 books and 700+ articles on risk mgt, litigation & claims.

Richmond, VA area
Joined January 2009
Beyoncé, with whom I share the same birthday, is upset that downloads of my podcast interview cut into her market share. What follows is a link to part two of a two-part interview I recently gave to Bill Auten for his excellent “Daily Claims” podcast: open.spotify.com/show/2CuUhv…
The Insurance Institute of America is launching a new Associate in Claims CE Course and asked me to provide video content for its Property Claims modules. Here is a sample: players.brightcove.net/46607…
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Hear my thoughts on Best Practices in Expert Witnessing as I was interviewed for the latest episode of Discussions at the Round Table Podcast | Round Table Group roundtablegroup.com/expert-d…
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Litigation management tips for claim professionals: how to optimize your litigation budgeting process. Tips from my article in the latest issue of the CPCU Interest Group (L’CREW) newsletter. (DM me to request a FREE copy...)
Check out this Amazon review of Chantal Roberts' new book on claims: "The Art of Adjusting": amazon.com/gp/customer-revie…
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If you’re interested in growing your insurance or risk management career, The Institutes currently offer 25% off course materials! I’ve enjoyed the courses I’ve taken and also loved helping with the content for CPCU 500. See their most popular courses at ow.ly/rdnF50FPaIR.
A thought for expert witnesses facing impeachment attacks from opposing counsel for taking different stances on different cases: “When the facts change, I change my mind. What do you do, sir?” ~John Maynard Keynes
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What are the elements in the art of successful property loss adjusting? See Kevin Quinley's CLAIMS COACH interview with Author Danny Lee about his book devoted to the topic: vimeo.com/manage/videos/5481…
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