
Creator of the only enterprise-class virtual chat engine built for the automotive industries. @fernandezcw
Austin, TX
Joined August 2016
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Claimbot launches Proactive Zendesk App! ⚡️
Get ready for more productivity and enhanced CX. Our integration to the best in class customer service ticketing system is now stronger than ever.
claimbotcx.com/blog/2020/7/1…
Claimbot retweeted
"Mobility operators who over communicate and provide transparency into every aspect of their services can seize huge opportunities."
Our portfolio co. @ClaimbotTweets' Return To Mobility series discusses ways fleet managers can regain trust post-pandemic: ow.ly/UAvG30r5CaE
Here are some of the keynote speakers and panels we look forward to hearing more about. | @MOVEAmerica2020, Sept. 1-3 🧵 #MoveAmerica #Mobility
Panel: "Transitioning from traditional OEM to mobility company" Matt Carpenter @MichiganCarp CEO of @silvercarbyaudi
#MoveAmerica
Panel: "Collaboration is king- The new mobility value chain" with Mark Thomas, Vice President Alliances at
@ridecell @cyberdoggie
#MoveAmerica #mobility
We're happy to have been selected as part of the @MOVEAmerica2020 Start-up Village. We have complimentary passes to the conference. If you're interested in attending, send us a DM!
#MOVEAMERICA #Claimbot #mobility #cx #auto
Are most of your tickets inbound phone calls because customers prefer that channel, or is it because you aren’t giving them much of a choice? @fernandezcw provides examples of mobility operators that might be inadvertently generating phone calls.
#zendesk @Zendesk #cx
A letter to Customer Service Teams- Sooner or later things will get back to normal. Will you simply restaff?
Now's the perfect time to take action.
claimbotcx.com/blog/2020/6/1…
#customerservice #automation #contactless #growthopportunities
Today's Mobility Minute: Travel preferences are shifting to shorter distances, Uber wants a piece of the action - Uber Rentals launches in Australia.
#uber #mobilityminute #carrentals #sharedmobility #fleetmanagement
What does a ride hailing comeback mean for the rest of #mobility. Uber and Lyft on the move. Links to the news in the comments below.
#micromobility #sharedvehicle #ridehailing #rideshare
share.vidyard.com/watch/SMJH…?
Uber signals recovery: reuters.com/article/us-healt…
Lyft Stock is Climbing: barrons.com/articles/lyft-st…
Mobility Minute Memorial Day Edition: Renting an RV and fears of wasted crisis.
#mobility #mobilitysolutions #sharedmobility #futureofmobility
How will fleet managers handle new requests like re-ordering hand sanitizers on top of their daily tasks without adding more staff? We explore NEW self-service opportunities for drivers and #fleetmanagers. Link to our blog post in the comments. 🚙
Are you still using an iPad to collect a customer's signature? This process is not only unscalable but risky. OEMs & motor clubs can benefit from a contactless service for more transparency from the service provider and a germ free way to serve your customers.
#futureofmobility
How will OEMs, Insurance and Roadside Service Providers provide a contactless experience?
Head to our blog to learn more-
claimbotcx.com/blog/2020/5/1…
#mobility #contactlesspayment #roadsideservice #futureofmobility
Today's Mobility Minute- Companies like Lyft has implemented a health safety programs, while Uber designs a facial recognition to check if drivers are wearing a mask.
What other solutions have you read/learned about?
#mobility #sharedmobility #futureofmobility
Link to Lyft's Safety Program: lyft.com/blog/posts/lyft-lau…
Uber's solution: dig-in.com/articles/uber-to-…
Hertz: pub.emails.hertz.com/GoldSta…






