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Joined April 2016
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We've paused our Twitter feed today in support of the Day Without Immigrants strike. Read about it here: washingtonpost.com/news/loca…
If your current #custserv agents are struggling to meet demand, it might be time to hire some more hands! blog.chatwirehq.com/how-to-k…
Check out this awesome #Ecommerce analytics guide for absolute beginners, brought to you by @ramonbez & @shopify 🔥 👀 shopify.com/blog/ecommerce-a…
4 ways to start managing your time and have a more productive work day - blog.chatwirehq.com/how-smal…
"A key part of successful customer service is going to the channels where your customers are" blog.chatwirehq.com/which-so…
Always research a hashtag before you use it in your company's tweets! blog.chatwirehq.com/9-things…
Businesses are taking advantage of the #PokemonGo craze and so can you blog.chatwirehq.com/you-teac…
Use Disney's 6 customer service principles in your own business - blog.chatwirehq.com/customer…
Did you know that 68% of #ecommerce transactions are abandoned before the purchase is complete? #ecommercestats
"Teaching your reps to ask very specific questions can help get to the root of customer problems faster." blog.chatwirehq.com/4-tips-f…
"The extra level of familiarity and awareness made me feel like I was being pampered." blog.chatwirehq.com/customer…
"Provide value at every turn and provide the resources your customers need." blog.chatwirehq.com/customer…
Listening to the customer before you suggest they buy something more expensive is incredibly important. blog.chatwirehq.com/reconsid…
Being fully rested isn't just beneficial for your body... it's good for your work, too. blog.chatwirehq.com/stress-m…
Empathy: Sometimes the best #custserv strategy is just to listen blog.chatwirehq.com/empathy-…
Phone calls don't just provide the human factor - they can sometimes be even more efficient that text or email. blog.chatwirehq.com/how-i-st…
At the heart of these stories are simple steps that businesses can do to show their customers they care about them. blog.chatwirehq.com/next-lev…
Looking for some good ways to say, "Thanks!" this holiday season? blog.chatwirehq.com/best-way…