Chief Executive Officer at @sharpentech | #AI + #ML + #Automation
New York, NY
Joined June 2009
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Charlie Newark-French retweeted
Don't know @SharpenCX? It's time to find out who they are - and who better to hear from than CEO @CharlieNF and me in a fireside chat! #CX #AI – at Vermont, USA
🚀 Exciting News for CX Enthusiasts! Join us Wednesday, February 21st, for a Fireside Chat: Getting Your CX Ready for the AI Future, with special guest and industry thought leader, @McGeeSmith. 🌐✨
Register Now: lnkd.in/g7ucUNuN
Charlie Newark-French retweeted
🎉 Exciting News! Meet @CharlieNF, our new CEO at SharpenCX. With his visionary leadership and customer-centric approach, as well as his experiences in the #UCaaS and #AI spaces, we're set for a new chapter of growth and innovation. [Video] Meet Charlie: bit.ly/47aWutB
Charlie Newark-French retweeted
We are proud to have been selected as one of @BuiltIn's 2023 Best Hybrid Places to Work—an awards program that recognizes tech companies that offer the best total rewards programs for employees. #BuiltIn builtin.com/awards/hybrid/20…
Charlie Newark-French retweeted
2022 was a year of twists and turns for business leaders across all industries. Here are four predictions for 2023 from Hyperscience executives for the most proactive paths forward. ➡️ bit.ly/3v7BiTu #automation
Charlie Newark-French retweeted
What trends will emerge in the #MLops landscape in 2023? A variety of #AI and #ML experts shared their predictions with VentureBeat: venturebeat.com/ai/8-mlops-p…
Charlie Newark-French retweeted
Our 2022 Automation Pulse Report reveals that 40% of respondents believe companies must promote the ethical use of #AI. Learn why this emphasis on a #HumanCentered approach and an ethical commitment is a positive sign for the future. >> bit.ly/3AdmKVa
Charlie Newark-French retweeted
When malicious—but often unintentional—bias creeps into #AI models, there are real consequences for both individuals and organizations.
Learn why an AI ethics committee is a critical first step from the perspective of our VP of #MachineLearning, CF Su. >>bit.ly/3uVI8Lq
Charlie Newark-French retweeted
Today, we launched a new set of values to help define how we build products & grow the company.
⭐️ Customer First
⭐️ Innovation That Transforms
⭐️ Work-life Flexibility
⭐️ Win Together
⭐️ Lead with Trust
More on our updated values here: bit.ly/3AW7cpj via @CharlieNF
Charlie Newark-French retweeted
A critical first step for any organization that leverages or provides #AI should be implementing an AI Ethics Committee. Our VP of Machine Learning, @CF Su, explains the thought process here >> venturebeat.com/ai/why-you-n… cc: @VentureBeat
Charlie Newark-French retweeted
The relationship between data, AI and #ML is a force to be reckoned with in the enterprise ecosystem, according to our VP of ML, CF Su. Uncover how AI/ML can effectively process and improve the data fed into an organization’s system via @CMSWire >> cmswire.com/customer-experie…
Charlie Newark-French retweeted
Our latest blog explains how—when implemented correctly—machine learning has the potential to:
Revolutionize the way businesses operate 💯
Make work more meaningful 😊
Make employees more productive 📈
Unlock the power of #ML >> bit.ly/3Agwr5b
The Freedom to Create and Innovate.
Great to see our CTO's perspective on how companies can empower developers to create and innovate with minimal boundaries >>
How to Win and Retain Developer Talent by @druadh20 reworked.co/talent-managemen… #talentmanagement #automation
Charlie Newark-French retweeted
More Employees Understanding Benefits of Working with Automation, Says Report @Hyperscience
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"Quiet Quitting" and workplace disengagement result from mind-numbing tasks forced on knowledge workers craving more. With the right #AI software, employees get valuable time back to flex their minds. Read my POV in @finextra: bit.ly/3Nuxsw2
"RPA, though promising when it emerged, is just not the right solution for long-term automation efforts," — @HyperscienceAI CTO Tony Lee.
Tony shares in @GetReworked why intelligent #automation can handle complex, dynamic workflows and reduces oversight: bit.ly/3DGeaAj
Great to see @weschan and @mattturck featured in @BusinessInsider's article detailing 19 VCs backing #AI/ML startups like ours. bit.ly/3U38hme @HyperscienceAI #VentureCapital
How aware of the widespread use of #AI is the average consumer? For those in the industry, we must develop AI technologies and educate society on its risks and rewards. Great article in @USChamber featuring the chair of @IBM's AI Ethics Board: bit.ly/3eOosF3
Human/machine collaboration accelerates #automation success. This is especially true with Optical Character Recognition (OCR), where embracing human involvement can increase accuracy and speed when the machine makes a mistake. More in the @HyperscienceAI blog:
Why is the "Straight Through Processing" (STP) the wrong metric to measure for optical character recognition performance? Learn where STP falls short >> bit.ly/3rDOca9 #automation
Despite the hype of drones and giant machinery to solve supply chain woes, it's often outdated paperwork processes that cause delays.
@HyperscienceAI CTO Tony Lee shares how back-office #automation can help today's #SupplyChain challenges in @SDCExec: bit.ly/3yFdDM4
"Radiologists who use AI will replace radiologists who don't."
This take on humans versus machines in @nytimes is spot on...Technology will augment our capabilities, rather than replace us. nyti.ms/3yFGPTg "
