🚨PCS Press Release: Capita leaves 93,000 civil service pension cases waiting as March 2027 deadline set to be missed Around 93,000 civil service pension cases are still waiting for legally required corrections, with PCS warning that Capita has yet to begin processing the outstanding McCloud cases. The Cabinet Office has now confirmed that the March 2027 deadline for completing the work will be missed, adding to the growing chaos following Capita’s takeover of the Civil Service Pension Scheme, which has already left thousands of retiring civil servants waiting months for their pension payments. The McCloud judgment found that changes to public service pension schemes had unlawfully discriminated against younger members. The government was subsequently required to provide a remedy, allowing affected members to have their pension benefits for the relevant period reviewed and corrected where necessary. Around 73,000 retired or deceased members and 20,000 deferred members remain affected. The work was originally due to be completed by March 2025, but the deadline was extended to 31st March 2027 (see notes section) . Capita was then due to begin the McCloud work when it took over the scheme in December 2025 working to that spring 2027 deadline, but PCS understands that it remains in the design stage which it entered in July but actually began working on this month leaving the outstanding cases yet to be processed. PCS is regularly contacted by retired members seeking information about when their pensions will be corrected. For some, the delay could mean waiting longer for significant sums in pension arrears and interest. PCS general secretary Fran Heathcote said: “I have spoken to many retired members, as well as working members who need to change contingent decisions made in 2025. They have been waiting far too long and have been badly let down. “These people are waiting for legally required corrections to their pensions, yet Capita has still not begun processing the outstanding cases. We cannot even give members reliable information about when their pensions will be corrected. Capita’s mess continues to pile up at the expense of members. I don’t know what more the Government needs to see before it finally says enough is enough.” See less