Powering 390+ Brands Across 43 Countries to Delight 1 Billion+ Customers Globally Through AI-Driven Loyalty and Engagement Solutions.
Global
Joined November 2009
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We’ve partnered with @pldt and @LiveSmart to unify PLDT Home, Smart, and Ka-Partner onto a single, intelligent loyalty platform!
Together, we’re building more connected and rewarding experiences for millions across the Philippines!
Growth cannot be left to chance—it takes a catalyst. In 5 days, leaders from 50+ brands gather in Nashville for Captivate2026 to define the next wave of growth.
Stay tuned on September 29 for our big reveal!
Excited to announce @CordeliaCruises is partnering with us to build an AI-powered guest loyalty program! 🚢
As Cordelia expands its fleet, this partnership will deliver personalized engagement, tiered rewards, and seamless guest experiences across every journey.
For 75+ years, NASCAR has built one of the most fiercely loyal fan bases in sports. 🏎️
But organic passion doesn't automatically equal a structured, rewarding loyalty program. How do the pros actually capture and reward that energy?
Link down below!
Most loyalty programs are plagued by "satisfied zombies." 🧟♂️
They spend money and tick the satisfaction box, but have zero real engagement.
Are you building true loyalty, or just renting behavior?
Read on 👇
A massive enrolled base isn't proof of loyalty. The real test: How many of your members would actually care if you disappeared tomorrow?
We built the Balanced Loyalty Quotient (BLQ) to measure the two real drivers of retention:
1) Rational (value)
2) Emotional (trust)
A customer can score high on one metric and still be one better offer away from leaving. Measure both.
📖 Read the BLQ framework breakdown: capillarytech.com/blog/balan…
📊 Get first access to the BLQ Report 2026 (13.5k consumers, 54 brands): capillarytech.com/balanced-l…
How does Ahold Delhaize USA dominate East Coast grocery loyalty?
From Food Lion to The GIANT Company, Megan breaks down their exact strategies in this classic Loyalty TV deep dive.
Full episode link down below! 👇
Grab a coffee and watch the full conversation: capillarytech.com/loyalty-tv…
We’re excited to partner with MR D.I.Y., one of Southeast Asia’s largest retail leaders, powering the future of customer loyalty.
By unifying data with our AI platform, we are delivering the hyper-personalized engagement needed to drive sustainable, long-term growth.
