
This is the official Twitter feed for the East of England Ambulance Service NHS Trust's Outsourced Contact Centre, CallEEAST. #OutsourcedContactCentre
Norwich
Joined October 2022
- Tweets523
- Following42
- Followers125
- Likes339
Congratulations, Sally! π
A huge congratulations to Sally on successfully completing her Leadership Development Framework!
Thank you, for your continued dedication, leadership, and commitment to helping CallEEAST thrive.
π₯οΈ - calleeast.co.uk/
#Leadership #TeamRecognition
βπ° Macmillan Coffee Morning is Here! π°β
It's that time of year again when our CallEEASTian's dust off their baking tins
We're hoping to raise a fantastic amount for Macmillan Cancer Support today.
π₯οΈ - calleeast.co.uk/
#MacmillanCoffeeMorning #Fundraising
π Real People. Real Conversations.
There's no doubt that AI and digital tools are becoming a bigger part of how organisations communicate with their customers and patients.
At CallEEAST, we believe AI should be an option, not the only option.
π₯οΈ - calleeast.co.uk/
#AI
ππ€§ Flu Season is coming
πMore calls. More demand. More support.
At CallEEAST, we help ease that pressure by providing flexible support when services need it most
Supporting patients. Supporting practices. Supporting your team.
π₯οΈ - calleeast.co.uk/
#FluSeason #GPSupport
πΈπΌ We do love a viral trend here at CallEEAST... πΌπΈ
So when the AI-generated 80s makeover trend started appearing everywhere, we couldn't resist getting involved!
π₯οΈ - calleeast.co.uk/
#CallEEAST #80sStyle #Throwback #ViralTrend #OfficeFun
πBehind Every Call Is a Real Person
In a world of online forms, chatbots, and automated systems, sometimes people simply want to speak to another person
At CallEEAST, we understand the value of a conversation.
π₯οΈ - calleeast.co.uk/
#CommunicationIsKey #CustomerExperience
ππ Back to School. Back to Routine. Backed by CallEEAST.
Whether it's answering calls, taking messages, managing appointments, or providing out-of-hours support, we're here to help keep things running smoothly while you focus on what matters most.
#BackToSchool #ContactCenter
Bank Holiday? We're Still Here.π
While many people are enjoying a well-earned Bank Holiday break, it's business as usual for our teams at CallEEAST.
Our CallEEASTians are on hand to ensure services continue running smoothly.
π₯οΈ - calleeast.co.uk/
π The First Voice of Your Organisation
Most people never see the work that happens behind the scenes in a contact centre.
At CallEEAST, we're proud to be that first point of contact and to represent our partners every day.
π₯οΈ - calleeast.co.uk/
π Customer Service vs Customer Experience
"How can we answer calls faster?"
It's:
"Why are people calling us in the first place?"
Understanding the difference between customer service and customer experience helps us support our clients more effectively
calleeast.co.uk/
π It's not just about answering calls.
One of the biggest benefits of having contact centre support is giving your own teams the time and space to focus on what they do best.
The result? Less pressure and more time spent where it matters most calleeast.co.uk/
π What can a contact centre actually do for your business?
When staff are tied up with appointments, helping customers or simply trying to get through their workload, the phone doesn't stop ringing. That's where having extra support can make all the difference.
#BusinessSupport
π Out-of-Hours
We support organisations by ensuring there's always someone available to answer the phone. Whether it's taking messages, handling enquiries, signposting callers, our teams help businesses maintain a professional and responsive service.
π₯οΈ - calleeast.co.uk/
π Staff Recognition Spotlight! π
Zoe has been instrumental in supporting the training of a new starter and has also updated the notes in Cleric, helping to make the booking process smoother and more efficient for the team.
π₯οΈ - calleeast.co.uk/
#StaffRecognition #EEAST
Jane and Sally were invited to a special Awards Event to celebrate their incredible work milestones with the East of England Ambulance Service NHS Trust.
Out of 38 colleagues from across the Trust being recognised, two were our very own CallEEASTians
π₯οΈ-calleeast.co.uk/
βοΈ Summer Cover Sorted βοΈ
Staff taking some well-earned time off?
At CallEEAST, we understand that summer can bring additional challenges for services and businesses alike.
Need extra cover? We're here to help.
π₯οΈ - calleeast.co.uk/
π¬ Did You Know?
At CallEEAST, we provide tailored contact centre solutions to a wide range of organisations across the UK.
π Professional. Reliable. Tailored to you.
π₯οΈ - calleeast.co.uk/
#NHSSupport #OutOfHours #7DaysAWeek
ππ©΅ Team Pink! π©΅π
The cupcakes have spokenβ¦ itβs a GIRL! ππ§
A huge congratulations to Jess & Rowan on your exciting news. It was so lovely celebrating with you all and sharing what we think is CallEEastβs first-ever gender reveal!
π₯οΈ - calleeast.co.uk/
#ItsAGirl
π Staff Recognition Spotlight! π
A huge well done to Charlie for demonstrating outstanding customer service skills! π
Following a recent audit, Charlie was recognised for maintaining a calm, professional, and appropriate approach throughout calls.
π₯οΈ - calleeast.co.uk/
πβ½ Itβs Semi-Final Time! β½π
Everyone at CallEEAST would like to wish England the very best of luck in tonightβs World Cup Semi-Final!π
Come on England! Bring it home! πβ½
π₯οΈ - calleeast.co.uk/
#England #WorldCup2026 #SemiFinals #NHS #EEAST #ItsComingHome #GoodLuck






















