Always on the look out for customer service stories to share. Creating workplace positivity, because everybody deserves to have a good day.
Brisbane
Joined May 2009
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- Following433
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Caroline Lovett retweeted
Loyalty Formula: Good Service + Consistency = Potential Loyalty. Notice I said, “potential loyalty.” Any loss in consistency threatens the trust in the relationship and, thus, the loyalty of the person who has chosen to work with us.
Caroline Lovett retweeted
Day 6: Confident leaders don't take criticism personally.
One comment from your manager, and you replay it on the drive home, at dinner, and again at 2am. Sound familiar? Most feedback is about the work, not your worth.
Try this: Next time you get feedback, skip the defense.
Say "Thank you, tell me more," then write down the one part that's actually useful.
What feedback have you been carrying around longer than you should?
#ConfidenceIsntLoud #Leadership
Caroline Lovett retweeted
Four arrested on suspicion of murder after baby girl found dead while camping with her family in Staffordshire, UK bbc.in/4gFGczz
Caroline Lovett retweeted
Grant authority to employees to make customer-focused decisions. This is about giving your team the authority to take care of your customers. It takes some training to show an employee how far they can go, but once you train them, let them go forth & be successful.
Caroline Lovett retweeted
The best customer-focused companies are also employee-focused. They recognize the need to hire the right people with the right personalities. That is what builds the foundation of a successful customer-focused culture.
Caroline Lovett retweeted
"What would you do to keep your last customer?" Get a team together and brainstorm the answer to this question and others you may come up with. Once you have the answers, you may never have to worry about only having one customer—your last customer.
Caroline Lovett retweeted
Amazement does not come from a WOW or over-the-top experience. Those happen on occasion, especially when problems are handled well. But on a day-to-day basis, amazement happens when you deliver experiences that are consistently and predictably above average.
Caroline Lovett retweeted
You can't WOW the customer every time. It's impossible to do. However, being amazing is possible. Just focus on a predictable & consistent above-average experience. While doing that, pay attention. That's where you'll find those opportunities to take amazement to the next level!
Caroline Lovett retweeted
When a company builds a strong relationship with their customer, making a sale is easier. We want our customers to buy from us, rather than us having to sell them.
Caroline Lovett retweeted
Excellent customer service is a reality. It's what happens during the pursuit of perfection. If the goal is perfection, then along the way, excellence will take place.
Caroline Lovett retweeted
WOW! Congratulations to Evandressa Lumsden!
Through the WOW! Awards, we at Hampshire Hospitals recognise our incredible staff’s dedication to living our iCARE values.
Take a look at more winners and nominations at hampshire.thewowawards.co.uk
Caroline Lovett retweeted
WOW! Congratulations to Undergraduate Admin Medical Student Team!
Through the WOW! Awards, we at Hampshire Hospitals recognise our incredible staff’s dedication to living our iCARE values.
Take a look at more winners and nominations at hampshire.thewowawards.co.uk
Caroline Lovett retweeted
You can hear about my journey with helping the homeless here:
bit.ly/3YucHrD
Thank you to Steve Hodgson from the Share Podcast 🎙️ for letting me share my story 🙏
#homelessness #stateofemergency #podcast #petition
Caroline Lovett retweeted
Congratulations Sonia Stradiotto on your wonderful @thewowawards from @wecare4carers
facebook.com/share/Jf3itnJse…
#recognition #thankyou
