The old software saying was garbage in, garbage out. AI changed the math on that. Now it is garbage in, a whole junkyard out, probabilistically.
I once argued Uber's moat is wide but shallow. After listening to Dara Khosrowshahi on Invest Like the Best, I owe the counter-argument its due.
Here's the moat inversion. In the old model, Uber's moat was the driver network, and AVs threatened it. In the new model, the moat is the demand network, and AVs strengthen it. Every new AV operator needs access to it. Network AVs are 30% busier than independent ones.
😬 $META
In engineering school in the oughts, I took the road less travelled. I wanted to apply science to how someone uses something. My fellow students brushed it off. Fuzzy math, not real engineering.
Back then, how a gadget worked in the wild had no bearing on how it was engineered. The builders of things didn't design for use in the wild. Not truly. Not as a science.
Palantir and Constellation Software look nothing alike. But they run on the same first principle. Both reject the standard Silicon Valley playbook in favour of two shared truths.
Truth two: complexity as a moat. Most SaaS avoids messy work. Palantir and CSU run toward it. Solving the gritty problems of the real world is the only way to build an enduring monopoly.
Overlooked doesn't mean absent. Steve Jobs, Xerox PARC, university labs, they were all working on UX for decades. Overlooked means it's not part of how we do things yet. It's the pink elephant in the room before it turned pink.
If a Forward Deployed Engineer is an engineer embedded with a customer, then a Constellation Software business unit is a Forward Deployed Company. HQ sets the hurdle rate. Pricing, hiring, roadmap: all left to the manager closest to the action.
Uber isn't building autonomous cars. It's building the marketplace the autonomous cars need to be useful. This is the Levi Strauss play updated for robots. Strauss didn't mine the gold. He sold the pants to the miners.


